Regus Group Plc is the world’s leading provider of professional ready-to-use workplaces. The Regus Group Network includes 950 business centres in 70 countries. Regus employs nearly 4,700 persons and serves more than 400,000 customers worldwide. Each Regus centre includes a mix of offices, meeting rooms and common areas (copy-point, cyber café, kitchen…). For our Business Centre in Malta, we are looking for a:
Profit Centre Manager
Description:
Under direct supervision of the Area Director or the Team leader, the Profit Centre Manager is responsible for overseeing all aspects of the given business centre, including chief responsibility for the sales, operations, profitability, appearance and success of the centre. Accountable for achieving and maintaining centre sales, marketing and financial objectives in conjunction with the Area Director. Manages and delivers all client services, ensuring rapid response and high satisfaction levels. Responsible for the management/development of centre team.
MAIN RESPONSIBILITIES:
•Generating profitable new business within the Regus Centre
•Generating sales to designated external prospects through effective lead generation
•Must maintain a high conversion and close rate.
•Contact and Relationship Management;
•Responsible for retention, expansion and renewal of current client contracts.
•Responsible for managing the Customer Service Team, which includes Customer Service Manager and Customer Service Representatives: motivating, training and coaching of the Center team members.
•Ensuring the efficient operation of the Regus Centre through management of the Customer Service Team
EDUCATION/EXPERIENCE:
•Fluent English
•Minimum 5+ years of management experience
•Proven customer service and sales experience in a service related business to business environment
•Strong knowledge of Microsoft Office 2000 and IT/Telecoms conversant
•Demonstrated ability to work with financials, including P&L reports, forward order book and yield management
MAIN PERSONALITY TRAITS:
•Commercial awareness, Proactive
•People manager, Team player
•Energy & Initiative
•Competent & Responsible under stress
Please send your CV and application letter to: srs.staffing@regus.com
We need : English (Fluent)
Type: Permanent
Payment: to be negociated
Category: Sales
Contact: Edward Duncliffe
28/5/2008
Dear Sir/Madam,
I have just received your application in reply to our posting and I want first to thank you for your interest in our company. I will review your background and skills, and should there be an interest in conducting an interview, I will be in touch with you shortly.
Without any response within three weeks, please consider this email as a negative answer.
Meanwhile and unless you express your opposition in writing, I will keep your application in file for 1 year in case another position that would fit your background would be opened during that time.
Yours sincerely,
The EMEA HR Team
www.regus.com
