Job Details: Pieta: Regional Support Co-Ordinator


Irish Future
Talbot Street
Dublin 1
irishfuture.ie
Pieta: Regional Support Co-Ordinator


ROLE:?REGIONAL SUPPORT CO-ORDINATOR

LOCATION:?Lucan

HOURS:?Saturday 9am-2pm

SALARY:??**Apply on the website**.**Apply on the website**

EMPLOYMENT TYPE:?Permanent Position

Pieta?s vision is a world where suicide, self-harm and stigma have
been replaced by hope, self-care and acceptance.?Pieta provide a
range of counselling services for people who are suicidal, engage in
self-harm or who are bereaved by suicide. Pieta House also operate a
national **Apply on the website**-hour helpline (**Apply on the
website** **Apply on the website**) and a dedicated Education and
Training office. We are committed to delivering our services with care
and professionalism and continue to strive to ensure that we provide
the best service for our clients

The role of the Regional Support Coordinator is to?provide a?caring
and compassionate first point of contact?to?those accessing
Pieta?s services. Reporting directly to the?Team Lead?this role
will include, but may not be limited to the following:

RESPONSIBILITIES:

* Be?the?first point of contact for potential clients and/or other
stakeholders by answering?the phone?and dealing?with queries
* Support callers to access pieta?s intervention and counselling
service by completing a risk and suitability screen with each client
and provide appropriate signposting as required
* Check and manage waiting lists to ensure clients have been
contacted with either an?appointment, or?a phone call to check in
with them
* Ensure accurate record keeping and client status/appointment
updates
* Liaise with lead therapists?and line?managerto?ensure
appropriate allocation of waiting lists
* Liaise with key stakeholders
* Ensure data kept in line with GDPR, data protection and
confidentiality policies
* Support Data Analyst and?Team Lead in ensuring accurate data and
reporting
* Work in accordance with the policies and procedures of Pieta

EDUCATION, SKILLS & EXPERIENCE:

* Excellent?Interpersonal and Communication Skills
* Must have a?compassionate and caring telephone manner
* Able to manage highly emotive situations, to remain calm and
respond appropriately
* Exercises good judgment about who to share information with when
the level of confidentiality is unclear
* Demonstrate a belief and enthusiasm for the work of Pieta and
adhere to the core values of Pieta
* Ability to work on their own initiative and a strong ability to
work with a team
* Organised?and flexible in meeting multiple demands
* Proficient in using Microsoft office
* Experience?working with databases?will be an
advantage?(e.g.?Salesforce CRM)
* Good?organisational?and administration skills with careful
attention to detail
* Capacity to?complete work in a timely and accurate manner

NOTE: GARDA VETTING IS REQUIRED (OF THE SUCCESSFUL CANDIDATES) FOR
THIS POSITION.

Applications for the post should be made via email, attaching a cover
letter (outlining your particular suitability for the role) with an
updated Curriculum Vitae to?**Apply on the website**. The closing
date for receipt of applications is?**APPLY ON THE
WEBSITE**TH?JULY?**APPLY ON THE WEBSITE**.

_PIETA IS AN EQUAL OPPORTUNITIES EMPLOYER_


We need : English (Good)

Type: Permanent
Payment:
Category: Others

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Please Provide a Cover in the English Language.
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