on the website**-month Contract)
Imagine what you could do here. At Apple, new ideas have a way of
becoming innovative products, services and customer experiences very
quickly. Bring passion and dedication to your job and there**Apply
on the website**;s no telling what you could accomplish.
We are looking for a Technical Support Advisor to join our Specialist
Program Support (SPS) team. The SPS team responds to and handles
technical requests from both high profiled business and education
customers around the globe as well as Apple?s growing presence of
pro-user customers. The primary functions include providing both phone
and email support to Apple?s customers to assist with complex
problem research, isolation, documentation, reporting and resolution.
Do you have what it takes to be part of our innovative team? ?This is
a full-time, permanent position providing the opportunity to work
either onsite at our Lavitt**Apply on the website**;s Quay offices
in Cork City centre, or as an At-Home Advisor from your own home. For
work-from-home criteria, please see additional requirements.
Key
_QUALIFICATIONS_
Key
_QUALIFICATIONS_
Fluency in English and the above specified language requirement
_YOU HAVE_ a suitable third level technical qualification or a minimum
of 2 years experience in a similar environment
A general technical understanding of Apple iOS and CPU products, but
experience is an advantage
Experience in the areas of system administration, systems integration,
technical support or professional service is a distinct advantage
Interest of two or more key technology areas: networking, directory
services, file sharing protocols, web services, video editing and
post-production, Microsoft or Linux server experience, 3rd party
multimedia software, Radius (**Apply on the website**.1X), SAN/fibre
channel technologies
Music editing and mixing would be an add onExcellent organisational
skills and an ability to deliver in a rapidly changing environment
_ABILITY TO_ respond to changing environments both here in Apple and
in the global changing technological environment
Solution focused with the ability to work to lead change
_YOU ARE_ self-motivated
Troubleshooting experience and success
_ABILITY TO_ meet department SLA and targets
_ABILITY TO_ take on new roles, assignments and responsibilities as
needed
Excellent people interaction skills and interpersonal skills, both
verbal and written
Passionate about customer service
Resourceful and flexible to job needs
Description Description Providing ?technical support for business and
education customers, Apple?s Pro-Apps (including but not limited to
Final Cut Pro, Logic Pro, Aperture) and Server and Apple Configurator
applications. An SPS Tehcnical Support Advisor will have extraordinary
attention to detail in case management, follow-up and follow-through.
They will report to Corporate Support Engineering teams via bug
tracking tools, emerging issues and/or complex technical issues in
order to find resolution and to provide product technical feedback to
Engineering teams.
They will act as a point of contact to provide guidance and ensure
rapid identification of emerging issues for professional solutions.
They will assist in product readiness process as appropriate and
needed - reviewing technical materials such as submitted articles,
training materials, etc. They will report technical issues and keep
the manager well-informed. The SPS team maintains an ongoing expert
knowledge of diverse technologies.
_EDUCATION_ & Experience
_EDUCATION_ & Experience
Additional
_REQUIREMENTS_
Additional
_REQUIREMENTS_ - A quiet workspace, ergonomic chair and desk
- High-speed Internet service (**Apply on the website** megabits
download and 3 megabit upload) from a reliable provider Position: ?SPS Technical Support Advisor - French Speaking (**Apply
on the website**-month Contract)
Imagine what you could do here. At Apple, new ideas have a way of
becoming innovative products, services and customer experiences very
quickly. Bring passion and dedication to your job and there**Apply
on the website**;s no telling what you could accomplish.
We are looking for a Technical Support Advisor to join our Specialist
Program Support (SPS) team. The SPS team responds to and handles
technical requests from both high profiled business and education
customers around the globe as well as Apple?s growing presence of
pro-user customers. The primary functions include providing both phone
and email support to Apple?s customers to assist with complex
problem research, isolation, documentation, reporting and resolution.
Do you have what it takes to be part of our innovative team? ?This is
a full-time, permanent position providing the opportunity to work
either onsite at our Lavitt**Apply on the website**;s Quay offices
in Cork City centre, or as an At-Home Advisor from your own home. For
work-from-home criteria, please see additional requirements.
Key
_QUALIFICATIONS_
Key
_QUALIFICATIONS_
Fluency in English and the above specified language requirement
_YOU HAVE_ a suitable third level technical qualification or a minimum
of 2 years experience in a similar environment
A general technical understanding of Apple iOS and CPU products, but
experience is an advantage
Experience in the areas of system administration, systems integration,
technical support or professional service is a distinct advantage
Interest of two or more key technology areas: networking, directory
services, file sharing protocols, web services, video editing and
post-production, Microsoft or Linux server experience, 3rd party
multimedia software, Radius (**Apply on the website**.1X), SAN/fibre
channel technologies
Music editing and mixing would be an add onExcellent organisational
skills and an ability to deliver in a rapidly changing environment
_ABILITY TO_ respond to changing environments both here in Apple and
in the global changing technological environment
Solution focused with the ability to work to lead change
_YOU ARE_ self-motivated
Troubleshooting experience and success
_ABILITY TO_ meet department SLA and targets
_ABILITY TO_ take on new roles, assignments and responsibilities as
needed
Excellent people interaction skills and interpersonal skills, both
verbal and written
Passionate about customer service
Resourceful and flexible to job needs
Description Description Providing ?technical support for business and
education customers, Apple?s Pro-Apps (including but not limited to
Final Cut Pro, Logic Pro, Aperture) and Server and Apple Configurator
applications. An SPS Tehcnical Support Advisor will have extraordinary
attention to detail in case management, follow-up and follow-through.
They will report to Corporate Support Engineering teams via bug
tracking tools, emerging issues and/or complex technical issues in
order to find resolution and to provide product technical feedback to
Engineering teams.
They will act as a point of contact to provide guidance and ensure
rapid identification of emerging issues for professional solutions.
They will assist in product readiness process as appropriate and
needed - reviewing technical materials such as submitted articles,
training materials, etc. They will report technical issues and keep
the manager well-informed. The SPS team maintains an ongoing expert
knowledge of diverse technologies.
_EDUCATION_ & Experience
_EDUCATION_ & Experience
Additional
_REQUIREMENTS_
Additional
_REQUIREMENTS_ - A quiet workspace, ergonomic chair and desk
- High-speed Internet service (**Apply on the website** megabits
download and 3 megabit upload) from a reliable provider
We need : English (Good)
Type: Permanent
Payment:
Category: Others