Job Details: Technical Support - German desk


JobsIreland
Jervis Street
Dublin 1
jobsireland.ie
Technical Support - German desk
ROLE:

Technical Support ? German desk (Remote during the pandemic period)

LOCATION:

Galway

Salary: DOE

BENEFITS:

Healthcare, private pension scheme, **Apply on the website** days AL,
Laptop, headset.

_RESPONSIBILITIES_ (not limited to):
Develop and maintain strong knowledge of the company products

Provide technical support via calls, emails or remote control

Diagnosing and fixing network problems and hardware or software issues

Troubleshooting

Keep customers updated of the status of their helpdesk issues

Monitor performance of installed software and hardware products

Escalating to the product development team where required

Provide training as needed

Keep a record of issues and faults along with solutions, for future
reference.

REQUIREMENTS:

Fluent German and English

Knowledge of PC networking hardware and software

Experience performing root cause analysis, replicate and test problems
in multiple environments

Good knowledge of Windows 7 / **Apply on the website** / Server
**Apply on the website** and familiar with SQL / MS SQL server and
databases

Experience performing root cause analysis, replicate and test problems
in multiple environments

Excellent verbal and written communication skills ROLE:

Technical Support ? German desk (Remote during the pandemic period)

LOCATION:

Galway

Salary: DOE

BENEFITS:

Healthcare, private pension scheme, **Apply on the website** days AL,
Laptop, headset.

_RESPONSIBILITIES_ (not limited to):
Develop and maintain strong knowledge of the company products

Provide technical support via calls, emails or remote control

Diagnosing and fixing network problems and hardware or software issues

Troubleshooting

Keep customers updated of the status of their helpdesk issues

Monitor performance of installed software and hardware products

Escalating to the product development team where required

Provide training as needed

Keep a record of issues and faults along with solutions, for future
reference.

REQUIREMENTS:

Fluent German and English

Knowledge of PC networking hardware and software

Experience performing root cause analysis, replicate and test problems
in multiple environments

Good knowledge of Windows 7 / **Apply on the website** / Server
**Apply on the website** and familiar with SQL / MS SQL server and
databases

Experience performing root cause analysis, replicate and test problems
in multiple environments

Excellent verbal and written communication skills

We need : English (Good)

Type: Permanent
Payment:
Category: Others

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