ROLE: MANAGER - EARLY YEARS PROVIDER CENTRE
DIRECTORATE: Early Years Operations
UNIT: Early Years Provider Centre
GRADE: 4
REPORTING TO: Head of Service Delivery Early Years
ROLE PURPOSE/SUMMARY
To provide SERVICE EXCELLENCE to our customers and colleagues by
building a deep understanding of their needs, requirements and
expectations and consistently meeting, managing and exceeding their
expectations in a professional, courteous and respectful manner.
The Manager ? Early Years Provider Centre will be responsible for
ensuring that the highest level of quality and service are provided to
our customers. This will include:
* Provision of a first point of contact an integrated one-stop-shop
support centre for the Early Learning & Care Sector
* Responsibility for the management of a range of operational
functions that meet KPIs/performance metrics and expectations of
Performance Delivery Agreements with the DCEDIY
* Ensure proactive, accessible, competent support and resolution
services to early years? service providers, maximising self-service
opportunities and service excellence.
* Responsible for the development and maintenance of a credible and
professional relationship with key stakeholders.
* Accountable for resource allocated through commissioning
arrangements.
* Responsibility for the performance/staff management of the Service
Provider Centre team working collaboratively with integrated shared
services in Pobal to ensure service excellence is consistently
delivered.
* Managing SLAs / performance metrics and management reporting for
the Early Years Provider Centre.
_PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION ATTACHED BELOW_
SELECTION PROCESS
Selection will involve short listing of applicants for interview based
on the criteria for the position as outlined in thejob description and
person specification.
The complete job spec, application form and further information can be
found on the Pobal website?
We need : English (Good)
Type: Permanent
Payment:
Category: Others
