Job Details: Customer Support Executive


JobsIreland
Jervis Street
Dublin 1
jobsireland.ie
Customer Support Executive
Location: Sandyford

JOB DESCRIPTION

The mission of the team seeking this role is to provide world-class
support to customers of a well-known global gaming platform.

WHAT ARE WE LOOKING FOR?

We are looking for SPANISH or GERMAN speakers who provide users
with solutions through information-gathering, analytical
troubleshooting and query research. 

WHAT WOULD YOU DO?
* Handle queries via the client?s tools and systems (currently via
ticket, or occasional email), in relation to user Accounts,
potentially progressing to the handling of Billing questions, Purchase
issues, Customer Order Management (changes, delays, non-deliveries,
logistics), Technical and Game support, and any other area where
support may be required by the client and their users.
* Manage queries end-to-end, providing regular updates to customers
if required, and liaising with other partners/providers, where
necessary.
* Pay attention to suspicious activities or contacts
* Proactively contribute to the achievement of agreed Service Levels
* Invoke any Escalation Procedures within defined timeframes, and
proactively seek support from senior teams via appropriate methods, as
required.
* Complete all training requirements deemed appropriate for the
role, at induction and ongoing.
* Assist with new hire mentoring and integration, as the team
grows. 
* Perform any other ad hoc tasks as required for the execution of
the client contract.

PROFILE 
* Leaving certificate, or equivalent, and minimum of **Apply on the
website** months? Customer Support experience
* Business qualification desirable
* High fluency in one of the following languages: Polish, Russian or
French, with excellent comprehension (verbal and written), spelling,
grammar and punctuation.
* Ability to deliver information at customer?s knowledge level in
an understandable manner
* Ability to apply a logical problem-solving approach to identify
the root cause of an issue and reach a resolution promptly.
* Ability to function in a fast-paced environment where standards of
Quality and time management are established
* Must possess excellent PC and keyboard skills (gaming experience
is not required)

WHAT DO WE OFFER?
* Competitive salary
* April Ireland (Healthcare)
* Bronze LevelEAP (Employee Assitant Program)
* Travel SaverPRSA
* Scheme Bike to Work Scheme

Only people holding stamp 4 or EU passport would be considered.
LANGUAGEJOBSJUN**APPLY ON THE WEBSITE** Location: Sandyford

JOB DESCRIPTION

The mission of the team seeking this role is to provide world-class
support to customers of a well-known global gaming platform.

WHAT ARE WE LOOKING FOR?

We are looking for SPANISH or GERMAN speakers who provide users
with solutions through information-gathering, analytical
troubleshooting and query research. 

WHAT WOULD YOU DO?
* Handle queries via the client?s tools and systems (currently via
ticket, or occasional email), in relation to user Accounts,
potentially progressing to the handling of Billing questions, Purchase
issues, Customer Order Management (changes, delays, non-deliveries,
logistics), Technical and Game support, and any other area where
support may be required by the client and their users.
* Manage queries end-to-end, providing regular updates to customers
if required, and liaising with other partners/providers, where
necessary.
* Pay attention to suspicious activities or contacts
* Proactively contribute to the achievement of agreed Service Levels
* Invoke any Escalation Procedures within defined timeframes, and
proactively seek support from senior teams via appropriate methods, as
required.
* Complete all training requirements deemed appropriate for the
role, at induction and ongoing.
* Assist with new hire mentoring and integration, as the team
grows. 
* Perform any other ad hoc tasks as required for the execution of
the client contract.

PROFILE 
* Leaving certificate, or equivalent, and minimum of **Apply on the
website** months? Customer Support experience
* Business qualification desirable
* High fluency in one of the following languages: Polish, Russian or
French, with excellent comprehension (verbal and written), spelling,
grammar and punctuation.
* Ability to deliver information at customer?s knowledge level in
an understandable manner
* Ability to apply a logical problem-solving approach to identify
the root cause of an issue and reach a resolution promptly.
* Ability to function in a fast-paced environment where standards of
Quality and time management are established
* Must possess excellent PC and keyboard skills (gaming experience
is not required)

WHAT DO WE OFFER?
* Competitive salary
* April Ireland (Healthcare)
* Bronze LevelEAP (Employee Assitant Program)
* Travel SaverPRSA
* Scheme Bike to Work Scheme

Only people holding stamp 4 or EU passport would be considered.
LANGUAGEJOBSJUN**APPLY ON THE WEBSITE**

We need : English (Good)

Type: Permanent
Payment:
Category: Others

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Please Provide a Cover in the English Language.
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