Job Details: Dutch/German Order Management

Jervis Street
Dublin 1
Dutch/German Order Management
Position: Dutch or German Order Management

O2C Associate

The primary role of the O2C Order Management Associate is to support
the accurate, efficient and compliant customer order processing for
customers across the business.

· Effectively process all manual orders received through phone, fax &
email, ensuring priority for urgent orders, ensuring a positive
customer experience

· Effectively manage all customer disputes to resolve any issues with
orders, including completing outbound calls to established customers,
coordinating with O2C Accounts Receivable or Supply Chain teams and
escalating Tier 2 disputes to Analyst / Local team where applicable.

· Review key metrics & communicate to stakeholders to ensure KPIs are
being met

· Support global/regional O2C projects with influence on accurate,
efficient & compliant order processing

· Support the overall O2C Order Management team by demonstrating
flexibility in providing cover for team members and training of new
team members

· Be seen as a "go-to" information resource for O2C Order Management
processing and related queries

Basic Qualifications:

· Experience in O2C function with knowledge of order management
processing and customer service experience

· Bachelor&#**Apply on the website**;s degree (or equivalent work

· Fluency in Dutch language and English language

· Experience with SAP O2C Module

· Interaction Client Phone system

· Experience in Business Warehouse or Business Objects, MS Excel,
Word and PowerPoint


· Demonstrate excellence in all interactions with our GBS internal
customers & business partners

· Focus on measuring & improving our customer&#**Apply on the
website**;s experience with the GBS

· Build and maintain a strong knowledge of Lilly&#**Apply on the
website**;s product lines within the market

Continuous Improvement

· Demonstrate a strong improvement oriented approach & help to build
a strong Continuous Improvement culture

· Actively work with the core team members & Global O2C team to drive
improvements for processes

Additional Skills/Preferences

· Ability to handle complexity and utilize analytical skills, with
attention to detail

· Ability to proactively & effectively analyse & resolve problems

· Ability to effectively prioritize and complete key tasks and

· Able to respond flexibly and empathetically to customer needs,
managing their expectations effectively

· Ability to work in global team environment and communicate
effectively with both internal business partners of all levels &
disciplines as well as external team members

We need : English (Good)

Type: Permanent
Category: Others

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