Job Details: Fluent German Content Review


JobsIreland
Jervis Street
Dublin 1
Fluent German Content Review
Position: Fluent German Content Review Job

JOB DESCRIPTION

TOP REASONS TO WORK AS A COMMUNITY OPERATIONS ANALYST
* The job requires no previous experience. As it is an entry-level
position, it is open to all backgrounds.
* An early opportunity to enter a career in the growing social media
industry
* Extensive, well-structured training and on-boarding programme will
be provided
* Permanent contract
* Great career advancement and career progression opportunities
* A fun, friendly and diverse environment on-site
* Free canteen, meals, beverages on-site
* Healthcare and Pension Contributions
* Free Taxi allowance for evening shift
* Access to CPL&#**Apply on the website**;s Wellness Programme
* Tax Saver and Bike-to-Work Scheme

SUMMARY

Community Operations Analysts review published online content and
harmful accounts that affect millions of users world-wide. We are
currently hiring individuals to join the Cpl team to deliver
high-quality service for our social media client.

RESPONSIBILITIES
* Assist our client’s community and help resolve inquiries
empathetically, accurately and on time
* Become and remain knowledgeable about client’s products and
community standards
* Make well balanced decisions and personally driven to be an
effective advocate for our community
* Strong interpersonal skills, verbal and written communication
skills and most importantly empathy
* Display a strong bias to doing what’s right
* Investigate and resolve issues that are reported on client’s
platform such as requests for account support and reports of
potentially abusive content
* Respond to user inquiries with high quality, speed, empathy and
accuracy
* Use market specific knowledge, signals and insights to spot and
scope scalable solutions to improve the support of our community of
users
* Gather, analyse and utilize relevant data to develop ways to
improve the overall user experience on the site
* Enforce clients Terms of Use by carefully monitoring reports of
abuse on the site
* Review the reported content within agreed turnaround times and
standards of quality
* Identify inefficiencies in workflows and suggest solutions
* Recognise trends and patterns and escalate issues outside the
company policy to the global team.

SKILLS AND ATTITUDES
* Fluency in German and English
* Cultural understanding of the market (Germanic region)
* Communication and Organisational skills
* Problem-solving skills
* Target-driven
* Passion to deliver brilliant customer-service

BENEFITS
* Free canteen, food and snacks
* Healthcare and Pension Contributions
* Free Taxi allowance for evening shift
* Extensive Training and access to CPL&#**Apply on the website**;s
Wellness Programme
* Tax Saver and Bike-to-Work Scheme

WORKING HOURS
* Permanent contract
* Full time: **Apply on the website**hrs per week
* Choice between; Day shift: 9.**Apply on the website**am -
5.**Apply on the website**pm, OR Evening shift: 6.**Apply on the
website**pm - 2.**Apply on the website**am (+**Apply on the website**%
increment on wage after 8pm)

REQUIREMENTS
* FLUENCY in ENGLISH and GERMAN
* Eligibility to work in Ireland (Irish citizenship OR EU Passport
OR Stamp 4).


We need : English (Good)

Type: Permanent
Payment:
Category: Others

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