Job Details: Customer Service Representative/German Speaking


JobsIreland
Jervis Street
Dublin 1
jobsireland.ie
Customer Service Representative/German Speaking
Role: Inbound Customer Service Representative (German Speaking)

Location: Dublin 3

Salary: ?**Apply on the website** per hour (depending on experience)

Contract: 5 months (**Apply on the website**th Sept **Apply on the
website** - **Apply on the website**th Feb **Apply on the website**)

PLEASE NOTE SEPTEMBER START DATE

As a Customer Service Representative in this growing organisation,
based in a new facility in Dublin, you will be supporting the
Distributors, Customers, Partners and Internal teams across EMEA to
deliver excellent service for non-technical issues and asset
management requests.

This company are world renowned for their technology and they are
committed to help people work and play from anywhere on any device.

If you enjoy working in a fast paced, multi-tasking, innovative and
high performing team this role is perfect for you.

We are looking for:

Someone who is an enthusiastic, collaborative and supportive team
player with great organisational skills.

The ability to adapt to changing priorities with a calm, customer
friendly approach

Fluency in English and German (the split of language will be **Apply
on the website**/**Apply on the website** with all casework being
completed in English and the majority of the German language skills
will be utilised in listening and spoken.

**Apply on the website** years experience in customer service/support
role within the service industry

Ability to think critically, troubleshoot and solve complex problems
in a fast-paced, changing environment

Knowledge/experience of CRM (e.g. SAP/Salesforce)

Flexibility to work Public Holidays and extended hours to meet
financial deadlines i.e Quarter-End / End of Year

Excellent verbal and written communication skills

Pro activity and desire to learn as training will be provided in all
appropriate processes to enable effective execution of the role What
you will be doing as a Customer Service Representative?

You will be the first point of contact to Distributors / Partners /
Customers / Internal Sales who will call in / open e-service cases to
report technical and non-technical issues and asset management
requests

Assess and analyse the customer&#**Apply on the website**;s technical
issue and route the call accordingly

Collaborate with Distributors and Sales departments to resolve the
customer&#**Apply on the website**;s non-technical issues

Achieve and adhere to established Service Level Agreements and Key
Performance Indicators

Performance is primarily measured through Net Promoter surveys to
customers, but also include measurements around production,
availability, contributions to team, and contributions to product
improvements

Document cases, recommendations, and resolutions clearly in the CRM
system

Ensure the work performed meets the quality standards within
acceptable time schedules and customer commitments

Validate and qualify complex customer issues and business impact which
may require collaboration with more senior level team members or
departments

Engage in projects related to customers as well as internal process
improvements Role: Inbound Customer Service Representative (German Speaking)

Location: Dublin 3

Salary: ?**Apply on the website** per hour (depending on experience)

Contract: 5 months (**Apply on the website**th Sept **Apply on the
website** - **Apply on the website**th Feb **Apply on the website**)

PLEASE NOTE SEPTEMBER START DATE

As a Customer Service Representative in this growing organisation,
based in a new facility in Dublin, you will be supporting the
Distributors, Customers, Partners and Internal teams across EMEA to
deliver excellent service for non-technical issues and asset
management requests.

This company are world renowned for their technology and they are
committed to help people work and play from anywhere on any device.

If you enjoy working in a fast paced, multi-tasking, innovative and
high performing team this role is perfect for you.

We are looking for:

Someone who is an enthusiastic, collaborative and supportive team
player with great organisational skills.

The ability to adapt to changing priorities with a calm, customer
friendly approach

Fluency in English and German (the split of language will be **Apply
on the website**/**Apply on the website** with all casework being
completed in English and the majority of the German language skills
will be utilised in listening and spoken.

**Apply on the website** years experience in customer service/support
role within the service industry

Ability to think critically, troubleshoot and solve complex problems
in a fast-paced, changing environment

Knowledge/experience of CRM (e.g. SAP/Salesforce)

Flexibility to work Public Holidays and extended hours to meet
financial deadlines i.e Quarter-End / End of Year

Excellent verbal and written communication skills

Pro activity and desire to learn as training will be provided in all
appropriate processes to enable effective execution of the role What
you will be doing as a Customer Service Representative?

You will be the first point of contact to Distributors / Partners /
Customers / Internal Sales who will call in / open e-service cases to
report technical and non-technical issues and asset management
requests

Assess and analyse the customer&#**Apply on the website**;s technical
issue and route the call accordingly

Collaborate with Distributors and Sales departments to resolve the
customer&#**Apply on the website**;s non-technical issues

Achieve and adhere to established Service Level Agreements and Key
Performance Indicators

Performance is primarily measured through Net Promoter surveys to
customers, but also include measurements around production,
availability, contributions to team, and contributions to product
improvements

Document cases, recommendations, and resolutions clearly in the CRM
system

Ensure the work performed meets the quality standards within
acceptable time schedules and customer commitments

Validate and qualify complex customer issues and business impact which
may require collaboration with more senior level team members or
departments

Engage in projects related to customers as well as internal process
improvements

We need : English (Good)

Type: Permanent
Payment:
Category: Others

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