Customer Service Representative
Our client is recruiting for a Customer Service Representative for
their site in Roscommon. This candidate will be responsible to
actively develop long-term relationships with your assigned client
group, connecting with key business executives and stakeholders. You
will liaise between customers and cross-functional internal teams to
ensure the timely and successful delivery of our solutions according
to customer needs.
Key Responsibilities:
? Consistently communicate to every customer that they are valued,
and their satisfaction is vital to our organization. Use intimate
knowledge of the customer&#**Apply on the website**;s business to be
proactive in meeting the needs of the customer. Delight the customer
beyond their expectations.
? Financial: Provide input into the annual plant sales budget and
monthly forecast. Ensure customer billings are accurate. Coordinate
A/R process with sales and accounting to ensure timely payments from
customers. Ensure consolidation of shipping information, including
cost management. Manage customer liable aged stock.
? Customer Intimacy: Build trusting, communicative and indispensable
relationships with customer. Understand customer&#**Apply on the
website**;s perspective. Know customer&#**Apply on the website**;s
business and challenges to predicatively anticipate their needs.
? Processes: Perform and coordinate order entry process and systems,
including but not limited to, production estimates, work and shipping
instructions in accordance with Company standards and specifications.
? Internal Customer Service: Proactively compile, analyse and
communicate pertinent customer information and data, such as
historical, forecast, and trends.
? Culture: Model a customer focused culture for the organisation.
? Capacity Rationalization: Provide detailed information to aid in
capacity analysis of new and existing business; working with
Scheduling, Sales and Corporate Business Optimisation functions to
meet fluctuating customer demands.
? Continuous Improvement: Suggest ways to improve processes and
system workflows.
? Teamwork: Build strong relationships with all members of the
organization and contribute to the goals and objectives of other
functional areas.
? Values: Model the Corporate Values and Principles.
? This Job Description is an outline of the current broad areas of
responsibility and accountability and should not be regarded as a
comprehensive listing. It will be reviewed and updated in line with
future needs.
? Create a safe working environment through compliance to the
relevant policies and procedures.
? Conduct the day to day business with integrity and accountability,
support team-working at every opportunity.
? Deliver local and team objectives in a timely and structured manner
demonstrating a positive attitude.
? Support customer brands by manufacturing their products to the
planned timescales and quality.
? Reduce the number of internal non-conformances through adherence to
procedures, policies and guides.
? Encourage continuous improvement by delivering the print finishing
plan using Lean principles.
? Demonstrate flexibility and team-working. Set the pace and tone of
the business.
For further information on this Customer Service Representative role
in Roscommon please contact Helga Reeves on (phone number removed)
Check out all our open jobs on our HERO Recruitment website -
https(url removed)
Please Note: Under its obligation under the Data Protection
legislation, HERO Recruitment will not forward your details to any
company without your prior approval Location: Not Specified
Customer Service Representative
Our client is recruiting for a Customer Service Representative for
their site in Roscommon. This candidate will be responsible to
actively develop long-term relationships with your assigned client
group, connecting with key business executives and stakeholders. You
will liaise between customers and cross-functional internal teams to
ensure the timely and successful delivery of our solutions according
to customer needs.
Key Responsibilities:
? Consistently communicate to every customer that they are valued,
and their satisfaction is vital to our organization. Use intimate
knowledge of the customer&#**Apply on the website**;s business to be
proactive in meeting the needs of the customer. Delight the customer
beyond their expectations.
? Financial: Provide input into the annual plant sales budget and
monthly forecast. Ensure customer billings are accurate. Coordinate
A/R process with sales and accounting to ensure timely payments from
customers. Ensure consolidation of shipping information, including
cost management. Manage customer liable aged stock.
? Customer Intimacy: Build trusting, communicative and indispensable
relationships with customer. Understand customer&#**Apply on the
website**;s perspective. Know customer&#**Apply on the website**;s
business and challenges to predicatively anticipate their needs.
? Processes: Perform and coordinate order entry process and systems,
including but not limited to, production estimates, work and shipping
instructions in accordance with Company standards and specifications.
? Internal Customer Service: Proactively compile, analyse and
communicate pertinent customer information and data, such as
historical, forecast, and trends.
? Culture: Model a customer focused culture for the organisation.
? Capacity Rationalization: Provide detailed information to aid in
capacity analysis of new and existing business; working with
Scheduling, Sales and Corporate Business Optimisation functions to
meet fluctuating customer demands.
? Continuous Improvement: Suggest ways to improve processes and
system workflows.
? Teamwork: Build strong relationships with all members of the
organization and contribute to the goals and objectives of other
functional areas.
? Values: Model the Corporate Values and Principles.
? This Job Description is an outline of the current broad areas of
responsibility and accountability and should not be regarded as a
comprehensive listing. It will be reviewed and updated in line with
future needs.
? Create a safe working environment through compliance to the
relevant policies and procedures.
? Conduct the day to day business with integrity and accountability,
support team-working at every opportunity.
? Deliver local and team objectives in a timely and structured manner
demonstrating a positive attitude.
? Support customer brands by manufacturing their products to the
planned timescales and quality.
? Reduce the number of internal non-conformances through adherence to
procedures, policies and guides.
? Encourage continuous improvement by delivering the print finishing
plan using Lean principles.
? Demonstrate flexibility and team-working. Set the pace and tone of
the business.
For further information on this Customer Service Representative role
in Roscommon please contact Helga Reeves on (phone number removed)
Check out all our open jobs on our HERO Recruitment website -
https(url removed)
Please Note: Under its obligation under the Data Protection
legislation, HERO Recruitment will not forward your details to any
company without your prior approval
We need : English (Good)
Type: Permanent
Payment:
Category: Others
