Job Details: Technical Customer Support Associate fluent French


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Technical Customer Support Associate fluent French
Position: Technical Customer Support Associate with fluent French

Job Description

Customer Support Associate - French

Role Summary

Our team is all about focusing on Partner Content and Commerce
Operations

Roles and Responsibilities

- Emphasis on driving high customer satisfaction and resolution

- Supporting users queries in relation to paid content (movies TV
shows paid channels)

- Troubleshooting and helping resolve video playback issues

- Process refunds for accidental and unauthorized purchases

- Customer education on supported devices purchase processes and
features

- Collaboratively sharing feedback through appropriate channels
related to tools processes or systemic user product issues

- Ensuring excellent customer satisfaction

- Following pre-defined workflows when responding to customer
inquiries

Required Skills Competencies Experience

- Fluency in English plus excellent native-level written and verbal
communication skills in the language of support with minimum 2
years&#**Apply on the website**; experience in customer support for
said language (chat voice email) working with direct consumers (B2C)

- Incredible communicator

- Must exhibit active listening be able to probe effectively and
handle issues and complaints in a courteous professional and friendly
manner

- Must be able to grasp complex and sometimes technical concepts and
relate them to our users in an easily understandable way

- Ability to communicate complex issues in a friendly and easy to
understand format

- Customer service mindset Strong customer user focus with the desire
to help and put users first Ability to empathize and relate to users
is key to this role

- Tech-savvy

- Internet savvy understand the players in this space

- Digital literacy ability to troubleshoot complex issues

- Demonstrating speed agility critical-thinking and problem-solving
skills

- Ability to learn retain ?large amounts of product procedure policy
and system information and quickly adopt process changes

- Experience with prioritizing multiple tasks in a fast-paced and
ambiguous environment

- Significant attention to detail

- Team player with the ability to work in a fast-paced collaborative
and constantly evolving environment

- Strong work ethic and ability to work with minimal supervision

Qualifications

Required Skills Competencies Experience

- Fluency in English plus excellent native-level written and verbal
communication skills in language of support

- 2 years&#**Apply on the website**; experience in customer support
for said language (chat voice email) working directly with consumers
(B2C)

- Customer service mindset Strong customer user focus with the desire
to help and put users first Ability to empathize and relate to users
is key to this role

- Excellent communicator

- Must exhibit active listening be able to probe effectively and
handle issues and complaints in a courteous professional and friendly
manner

- Ability to grasp complex and technical concepts and communicate them
to a non technical audience in a friendly and easy to understand
format

- Demonstrates speed agility critical-thinking and problem-solving
skills

- Ability to learn retain ?large amounts of product procedure policy
and system information and quickly adopt changes

- Experience with prioritizing multiple tasks in a fast paced and
ambiguous environment

- Significant attention to detail

- Team player with ability to work in a fast-paced collaborative and
constantly evolving environment

- Strong work ethic and ability to work with minimal supervision

Accenture is a leading global professional services company providing
a broad range of services and solutions in strategy consulting digital
technology and operations Combining unmatched experience and
specialized skills across more than **Apply on the website**
industries and all business functions-underpinned by the
world&#**Apply on the website**;s largest delivery network-Accenture
works at the intersection of business and Position: Technical Customer Support Associate with fluent French

Job Description

Customer Support Associate - French

Role Summary

Our team is all about focusing on Partner Content and Commerce
Operations

Roles and Responsibilities

- Emphasis on driving high customer satisfaction and resolution

- Supporting users queries in relation to paid content (movies TV
shows paid channels)

- Troubleshooting and helping resolve video playback issues

- Process refunds for accidental and unauthorized purchases

- Customer education on supported devices purchase processes and
features

- Collaboratively sharing feedback through appropriate channels
related to tools processes or systemic user product issues

- Ensuring excellent customer satisfaction

- Following pre-defined workflows when responding to customer
inquiries

Required Skills Competencies Experience

- Fluency in English plus excellent native-level written and verbal
communication skills in the language of support with minimum 2
years&#**Apply on the website**; experience in customer support for
said language (chat voice email) working with direct consumers (B2C)

- Incredible communicator

- Must exhibit active listening be able to probe effectively and
handle issues and complaints in a courteous professional and friendly
manner

- Must be able to grasp complex and sometimes technical concepts and
relate them to our users in an easily understandable way

- Ability to communicate complex issues in a friendly and easy to
understand format

- Customer service mindset Strong customer user focus with the desire
to help and put users first Ability to empathize and relate to users
is key to this role

- Tech-savvy

- Internet savvy understand the players in this space

- Digital literacy ability to troubleshoot complex issues

- Demonstrating speed agility critical-thinking and problem-solving
skills

- Ability to learn retain ?large amounts of product procedure policy
and system information and quickly adopt process changes

- Experience with prioritizing multiple tasks in a fast-paced and
ambiguous environment

- Significant attention to detail

- Team player with the ability to work in a fast-paced collaborative
and constantly evolving environment

- Strong work ethic and ability to work with minimal supervision

Qualifications

Required Skills Competencies Experience

- Fluency in English plus excellent native-level written and verbal
communication skills in language of support

- 2 years&#**Apply on the website**; experience in customer support
for said language (chat voice email) working directly with consumers
(B2C)

- Customer service mindset Strong customer user focus with the desire
to help and put users first Ability to empathize and relate to users
is key to this role

- Excellent communicator

- Must exhibit active listening be able to probe effectively and
handle issues and complaints in a courteous professional and friendly
manner

- Ability to grasp complex and technical concepts and communicate them
to a non technical audience in a friendly and easy to understand
format

- Demonstrates speed agility critical-thinking and problem-solving
skills

- Ability to learn retain ?large amounts of product procedure policy
and system information and quickly adopt changes

- Experience with prioritizing multiple tasks in a fast paced and
ambiguous environment

- Significant attention to detail

- Team player with ability to work in a fast-paced collaborative and
constantly evolving environment

- Strong work ethic and ability to work with minimal supervision

Accenture is a leading global professional services company providing
a broad range of services and solutions in strategy consulting digital
technology and operations Combining unmatched experience and
specialized skills across more than **Apply on the website**
industries and all business functions-underpinned by the
world&#**Apply on the website**;s largest delivery network-Accenture
works at the intersection of business and

We need : English (Good)

Type: Permanent
Payment:
Category: Others

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