Job Details: Social Media Customer Support Agent - Fluent French


JobsIreland
Jervis Street
Dublin 1
jobsireland.ie
Social Media Customer Support Agent - Fluent French
Job Description

Social Media Customer Support Agent - French

Role Summary

Our team is all about focusing on Partner Content and Commerce
Operations

Roles and Responsibilities

- Emphasis on driving high customer satisfaction and resolution

- Supporting users queries in relation to paid content (movies TV
shows paid channels)

- Troubleshooting and helping resolve video playback issues

- Process refunds for accidental and unauthorized purchases

- Customer education on supported devices purchase processes and
features

- Collaboratively sharing feedback through appropriate channels
related to tools processes or systemic user product issues

- Ensuring excellent customer satisfaction

- Following pre-defined workflows when responding to customer
inquiries

Qualifications

Required Skills Competencies Experience

- Fluency in English plus excellent native-level written and verbal
communication skills in language of support with minimum 1
years&#**Apply on the website**; experience in customer support for
said language (chat voice email) working with direct consumers (B2C)

- Incredible communicator

- Must exhibit active listening be able to probe effectively and
handle issues and complaints in a courteous professional and friendly
manner

- Must be able to grasp complex and sometimes technical concepts and
relate them to our users in an easily understandable way

- Ability to communicate complex issues in a friendly and easy to
understand format

- Customer service mindset Strong customer user focus with the desire
to help and put users first Ability to empathize and relate to users
is key to this role

- Tech-savvy

- Internet savvy understand the players in this space

- Digital literacy ability to troubleshoot complex issues

- Demonstrating speed agility critical-thinking and problem-solving
skills

- Ability to learn retain ?large amounts of product procedure policy
and system information and quickly adopt process changes

- Experience with prioritizing multiple tasks in a fast paced and
ambiguous environment

- Significant attention to detail

- Team player with ability to work in a fast-paced collaborative and
constantly evolving environment

- Strong work ethic and ability to work with minimal supervision

Accenture is a leading global professional services company providing
a broad range of services and solutions in strategy consulting digital
technology and operations Combining unmatched experience and
specialized skills across more than **Apply on the website**
industries and all business functions-underpinned by the
world&#**Apply on the website**;s largest delivery network-Accenture
works at the intersection of business and technology to help clients
improve their performance and create sustainable value for their
stakeholders With approximately people serving clients in more than
**Apply on the website** countries Accenture drives innovation to
improve the way the world works and lives Visit ?accenture com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age race
creed colour religion sex national origin ancestry disability status
veteran status sexual orientation gender identity or expression
genetic information marital status citizenship status or any other
basis as applicable by law

Job candidates will not be obligated to disclose sealed or expunged
records of conviction or arrest as part of the hiring process Job Description

Social Media Customer Support Agent - French

Role Summary

Our team is all about focusing on Partner Content and Commerce
Operations

Roles and Responsibilities

- Emphasis on driving high customer satisfaction and resolution

- Supporting users queries in relation to paid content (movies TV
shows paid channels)

- Troubleshooting and helping resolve video playback issues

- Process refunds for accidental and unauthorized purchases

- Customer education on supported devices purchase processes and
features

- Collaboratively sharing feedback through appropriate channels
related to tools processes or systemic user product issues

- Ensuring excellent customer satisfaction

- Following pre-defined workflows when responding to customer
inquiries

Qualifications

Required Skills Competencies Experience

- Fluency in English plus excellent native-level written and verbal
communication skills in language of support with minimum 1
years&#**Apply on the website**; experience in customer support for
said language (chat voice email) working with direct consumers (B2C)

- Incredible communicator

- Must exhibit active listening be able to probe effectively and
handle issues and complaints in a courteous professional and friendly
manner

- Must be able to grasp complex and sometimes technical concepts and
relate them to our users in an easily understandable way

- Ability to communicate complex issues in a friendly and easy to
understand format

- Customer service mindset Strong customer user focus with the desire
to help and put users first Ability to empathize and relate to users
is key to this role

- Tech-savvy

- Internet savvy understand the players in this space

- Digital literacy ability to troubleshoot complex issues

- Demonstrating speed agility critical-thinking and problem-solving
skills

- Ability to learn retain ?large amounts of product procedure policy
and system information and quickly adopt process changes

- Experience with prioritizing multiple tasks in a fast paced and
ambiguous environment

- Significant attention to detail

- Team player with ability to work in a fast-paced collaborative and
constantly evolving environment

- Strong work ethic and ability to work with minimal supervision

Accenture is a leading global professional services company providing
a broad range of services and solutions in strategy consulting digital
technology and operations Combining unmatched experience and
specialized skills across more than **Apply on the website**
industries and all business functions-underpinned by the
world&#**Apply on the website**;s largest delivery network-Accenture
works at the intersection of business and technology to help clients
improve their performance and create sustainable value for their
stakeholders With approximately people serving clients in more than
**Apply on the website** countries Accenture drives innovation to
improve the way the world works and lives Visit ?accenture com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age race
creed colour religion sex national origin ancestry disability status
veteran status sexual orientation gender identity or expression
genetic information marital status citizenship status or any other
basis as applicable by law

Job candidates will not be obligated to disclose sealed or expunged
records of conviction or arrest as part of the hiring process

We need : English (Good)

Type: Permanent
Payment:
Category: Others

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