Job Details: French and Dutch Customer Service Agent


JobsIreland
Jervis Street
Dublin 1
jobsireland.ie
French and Dutch Customer Service Agent
Medical Information Agent French (and Dutch)

Our client make a difference for people the world over by discovering,
developing and delivering medicines that help people live longer,
healthier and more active lives. Central to all that we do are our
talented and motivated professionals, circa **Apply on the website**
of whom are based at our Global Business Solutions centre in Little
Island, Cork. There we boast vibrant workforce made up of over **Apply
on the website** nationalities, speaking over **Apply on the website**
languages.

Responsibilities

The role of a Medical Information Agent is to provide excellent and
efficient Tier 1 Medical Information support to Healthcare
professionals, patients and other customers & to complete the relevant
documentation for these queries. The customer queries are received
either by telephone, email or web chat. The majority of queries for
most markets are via telephone, thus primary responsibilities
encompass phone coverage

? Manage customer queries regarding products/medical devices from
healthcare professionals, patients and other customers in a courteous,
professional manner with predefined answers/resources that are
balanced, accurate and non-promotional. Escalations to product
specialist may be required when the predefined answers do not answer
queries.

? Log all queries received via email and assign accordingly between
the Medical Information Agents and Analysts

? Accurate recording of all customer queries in the medical
information database in a concise, thorough, and accurate manner in
line with Good Documentation Practices.

? Identification of customer queries containing either Adverse
Events/Product Quality Complaints and handle those in accordance with
appropriate operating procedures.

? Maintain and enhance our clients product and organizational
knowledge.

? Support global/regional Medical Information projects with a key
focus on excellence & knowledge, efficiency & customer experience

? Support the overall Medical Information team by demonstrating
flexibility in providing cover for team members and training of new
team members

? Ensure optimal Customer satisfaction

Systems

? MS Office, Sales Force, Veeva

? Interaction Client Phone system

? Basic Qualifications Bachelors degree with relevant customer
service experience. Business experience such as medical sales
representative will also be considered.

? Fluency in French and Dutch

? Excellent active listening skills with effective verbal skills to
respond to customers with a rational and empathetic manner

? Good time management skills

? Excellent written skills to succinctly, accurately and objectively
respond to customer queries

Additional Skills/Preferences

? Ability to proactively & effectively analyze & resolve problems

? Ability to effectively prioritize and complete key tasks and
deliverables in a dynamic, evolving environment

? Able to respond succinctly, objectively, accurately and
empathetically to customer needs, managing their expectations
effectively

? Ability to work in regional/global team environment and communicate
effectively with external customers and internal business partners of
all levels & disciplines

Compliance

? Demonstrate a strong compliance oriented mindset & help to build a
strong compliance culture

? Familiarise with all applicable policies, documentation & training
materials to ensure you operate in a fully compliant manner

? Ensure ownership for all applicable Operational controls for your
area

? Support all investigations, monitoring and affiliate audits as
required

? Ensure high levels of confidentiality to protect customer sensitive
data

Customer

? Demonstrate excellence in all interactions with our external
customers & GBS internal business partners

? Focus on measuring & improving our customer&#**Apply on the
website**;s experience with the GBS

? Continuous Improvement

? Demonstrate a strong Continuous Improvement oriented approach &
help to build a strong Continuous Improvement culture

? Actively work with the core team members & Regional/Global Medical
Information team to drive improvements for processes

Job Types: Full-time, Contract

Salary: ?**Apply on the website**,**Apply on the website**.**Apply
on the website** to ?**Apply on the website**,**Apply on the
website**.**Apply on the website** /year Medical Information Agent French (and Dutch)

Our client make a difference for people the world over by discovering,
developing and delivering medicines that help people live longer,
healthier and more active lives. Central to all that we do are our
talented and motivated professionals, circa **Apply on the website**
of whom are based at our Global Business Solutions centre in Little
Island, Cork. There we boast vibrant workforce made up of over **Apply
on the website** nationalities, speaking over **Apply on the website**
languages.

Responsibilities

The role of a Medical Information Agent is to provide excellent and
efficient Tier 1 Medical Information support to Healthcare
professionals, patients and other customers & to complete the relevant
documentation for these queries. The customer queries are received
either by telephone, email or web chat. The majority of queries for
most markets are via telephone, thus primary responsibilities
encompass phone coverage

? Manage customer queries regarding products/medical devices from
healthcare professionals, patients and other customers in a courteous,
professional manner with predefined answers/resources that are
balanced, accurate and non-promotional. Escalations to product
specialist may be required when the predefined answers do not answer
queries.

? Log all queries received via email and assign accordingly between
the Medical Information Agents and Analysts

? Accurate recording of all customer queries in the medical
information database in a concise, thorough, and accurate manner in
line with Good Documentation Practices.

? Identification of customer queries containing either Adverse
Events/Product Quality Complaints and handle those in accordance with
appropriate operating procedures.

? Maintain and enhance our clients product and organizational
knowledge.

? Support global/regional Medical Information projects with a key
focus on excellence & knowledge, efficiency & customer experience

? Support the overall Medical Information team by demonstrating
flexibility in providing cover for team members and training of new
team members

? Ensure optimal Customer satisfaction

Systems

? MS Office, Sales Force, Veeva

? Interaction Client Phone system

? Basic Qualifications Bachelors degree with relevant customer
service experience. Business experience such as medical sales
representative will also be considered.

? Fluency in French and Dutch

? Excellent active listening skills with effective verbal skills to
respond to customers with a rational and empathetic manner

? Good time management skills

? Excellent written skills to succinctly, accurately and objectively
respond to customer queries

Additional Skills/Preferences

? Ability to proactively & effectively analyze & resolve problems

? Ability to effectively prioritize and complete key tasks and
deliverables in a dynamic, evolving environment

? Able to respond succinctly, objectively, accurately and
empathetically to customer needs, managing their expectations
effectively

? Ability to work in regional/global team environment and communicate
effectively with external customers and internal business partners of
all levels & disciplines

Compliance

? Demonstrate a strong compliance oriented mindset & help to build a
strong compliance culture

? Familiarise with all applicable policies, documentation & training
materials to ensure you operate in a fully compliant manner

? Ensure ownership for all applicable Operational controls for your
area

? Support all investigations, monitoring and affiliate audits as
required

? Ensure high levels of confidentiality to protect customer sensitive
data

Customer

? Demonstrate excellence in all interactions with our external
customers & GBS internal business partners

? Focus on measuring & improving our customer&#**Apply on the
website**;s experience with the GBS

? Continuous Improvement

? Demonstrate a strong Continuous Improvement oriented approach &
help to build a strong Continuous Improvement culture

? Actively work with the core team members & Regional/Global Medical
Information team to drive improvements for processes

Job Types: Full-time, Contract

Salary: ?**Apply on the website**,**Apply on the website**.**Apply
on the website** to ?**Apply on the website**,**Apply on the
website**.**Apply on the website** /year

We need : English (Good)

Type: Permanent
Payment:
Category: Others

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