The database market is massive (the IDC estimates it to be $**Apply on
the website**B+ by **Apply on the website**!) and MongoDB is at the
head of its disruption. The MongoDB community is transforming
industries and empowering developers to build amazing apps that people
use every day. We are the leading, modern, data platform, and the
first database provider to IPO in over **Apply on the website** years.
Join our team and be at the forefront of innovation and creativity.
We are looking for a motivated, hardworking and hands-on Customer
Success Manager (CSM) to help our customers realize and improve the
value of their MongoDB subscription and services.
Individuals in this role have a passion for technology and the
ambition to dive head-first into new challenges; are adaptive and
excited to help innovate with new processes and contribute to what?s
already been built. We?re looking for someone who thrives by having
daily interactions with customers.
The Customer Success team at MongoDB is responsible for establishing
relationships and becoming a trusted advisor and ?go-to? person
for standard methodologies and advice. We are an integral part of our
customer?s success with MongoDB and bring value to every interaction
- from onboarding and product adoption to growth. We are a distributed
team spread across our offices in New York City, Austin, Dublin and
Sydney. This role will report to the Regional Manager, Customer
Success.
OUR IDEAL CANDIDATE WILL HAVE
* Proven experience working in a Customer Success, Account
Management, or similar customer-focused role
* Experience with large-scale, technologically sophisticated
accounts and/or Enterprise market customers in a fast paced SaaS
environment
* A mind for technology! We?ll teach you all about MongoDB and
databases, but our customers and product are inherently technical and
you should have an aptitude and curiosity to learn about those
concepts
* Prior exposure to database, cloud and infrastructure technology is
a plus
* High levels of organization in your workflows - you understand
what it means to be responsible for a customer portfolio and to
prioritize your time efficiently
* A passion for partnership and collaboration! You?ll be working
with multiple teams on a regular basis (Sales, Marketing, Support,
Product, etc) and will help to build the CS ?brand? across our
entire organization
* Outstanding verbal and written communication skills, with the
ability to present to a diverse audience, both internally and
externally
* Native French Speaker
POSITION EXPECTATIONS
* Build active and meaningful relationships with customers, working
closely with other MongoDB partners
* Lead new customer and project onboarding meetings, validating and
identifying customer needs, potential challenges, and key project
timelines
* Promote and encourage implementation of paid MongoDB features
across your assigned customer portfolio
* Optimally identify and mitigate risk of churn
* Ensure high customer satisfaction and referenceability
* Help to develop and implement standard methodologies, processes,
and tools to continually improve MongoDB?s Customer Success Program
AS A CSM, YOU WILL BE SUCCESSFUL WHEN YOU CAN BECOME A(N)
* Risk Mitigator - identifying blockers to success and preventing
long term churn
* Personal Trusted Advisor - recommending standard methodologies in
order to make the client successful
* Account Strategist - helping MongoDB see where the customer?s
business is going
* Business Builder - finding opportunities for your customers to
adopt new features and open new use cases
To drive the personal growth and business impact of our employees,
we?re committed to developing a supportive and enriching culture for
everyone. From employee affinity groups, to fertility assistance and a
generous parental leave policy, we value our employees? wellbeing
and want to support them along every step of their professional and
personal journeys. Learn more about what it?s like to work at
MongoDB, and help us make an impact on the world!
MongoDB is an equal opportunities employer.
Position: Customer Success Manager, French (EMEA)
The database market is massive (the IDC estimates it to be $**Apply on
the website**B+ by **Apply on the website**!) and MongoDB is at the
head of its disruption. The MongoDB community is transforming
industries and empowering developers to build amazing apps that people
use every day. We are the leading, modern, data platform, and the
first database provider to IPO in over **Apply on the website** years.
Join our team and be at the forefront of innovation and creativity.
We are looking for a motivated, hardworking and hands-on Customer
Success Manager (CSM) to help our customers realize and improve the
value of their MongoDB subscription and services.
Individuals in this role have a passion for technology and the
ambition to dive head-first into new challenges; are adaptive and
excited to help innovate with new processes and contribute to what?s
already been built. We?re looking for someone who thrives by having
daily interactions with customers.
The Customer Success team at MongoDB is responsible for establishing
relationships and becoming a trusted advisor and ?go-to? person
for standard methodologies and advice. We are an integral part of our
customer?s success with MongoDB and bring value to every interaction
- from onboarding and product adoption to growth. We are a distributed
team spread across our offices in New York City, Austin, Dublin and
Sydney. This role will report to the Regional Manager, Customer
Success.
OUR IDEAL CANDIDATE WILL HAVE
* Proven experience working in a Customer Success, Account
Management, or similar customer-focused role
* Experience with large-scale, technologically sophisticated
accounts and/or Enterprise market customers in a fast paced SaaS
environment
* A mind for technology! We?ll teach you all about MongoDB and
databases, but our customers and product are inherently technical and
you should have an aptitude and curiosity to learn about those
concepts
* Prior exposure to database, cloud and infrastructure technology is
a plus
* High levels of organization in your workflows - you understand
what it means to be responsible for a customer portfolio and to
prioritize your time efficiently
* A passion for partnership and collaboration! You?ll be working
with multiple teams on a regular basis (Sales, Marketing, Support,
Product, etc) and will help to build the CS ?brand? across our
entire organization
* Outstanding verbal and written communication skills, with the
ability to present to a diverse audience, both internally and
externally
* Native French Speaker
POSITION EXPECTATIONS
* Build active and meaningful relationships with customers, working
closely with other MongoDB partners
* Lead new customer and project onboarding meetings, validating and
identifying customer needs, potential challenges, and key project
timelines
* Promote and encourage implementation of paid MongoDB features
across your assigned customer portfolio
* Optimally identify and mitigate risk of churn
* Ensure high customer satisfaction and referenceability
* Help to develop and implement standard methodologies, processes,
and tools to continually improve MongoDB?s Customer Success Program
AS A CSM, YOU WILL BE SUCCESSFUL WHEN YOU CAN BECOME A(N)
* Risk Mitigator - identifying blockers to success and preventing
long term churn
* Personal Trusted Advisor - recommending standard methodologies in
order to make the client successful
* Account Strategist - helping MongoDB see where the customer?s
business is going
* Business Builder - finding opportunities for your customers to
adopt new features and open new use cases
To drive the personal growth and business impact of our employees,
we?re committed to developing a supportive and enriching culture for
everyone. From employee affinity groups, to fertility assistance and a
generous parental leave policy, we value our employees? wellbeing
and want to support them along every step of their professional and
personal journeys. Learn more about what it?s like to work at
MongoDB, and help us make an impact on the world!
MongoDB is an equal opportunities employer.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
