develop and build long term career within this fast moving and
expanding IT business. As an Account Manager you will be responsible
for the building of long term and profitable relationships with a
range of SME&#**Apply on the website**;s across the UK.
You&#**Apply on the website**;ll be managing an account base of around
**Apply on the website** accounts, working proactively to build
relationships with small to medium enterprise businesses across the
UK, most of your interaction with your account base will be by
telephone - so you&#**Apply on the website**;ll be comfortable in
picking up the phone to build relationships, taking a consultative
approach to understand their needs so that you can identify the best
way to grow their account with Cloud.
You&#**Apply on the website**;ll focus on developing a range of Cloud
products but focussing on MS Office **Apply on the website** but will
always be on the lookout for opportunities to grow the entire Cloud
portfolio.
As this is an extremely service driven role, you&#**Apply on the
website**;ll take a customer first approach whilst working to tight
guidelines and within a strict SLA.
As an Account Manager you will be responsible for the following:-
? Manage the customer experience of Microsoft products from quote to
renewal
? Provide Office **Apply on the website** pre-sales customer support
to aid customers in purchasing a cloud solution
? Work with customers to drive usage of all products/services
purchased
? Maintain a high degree of customer service for all support queries
and adhere to all service management principles
? Take ownership of user problems and be proactive when dealing with
user issues
? Escalate problems to the Tier 3 vendor support when appropriate
? Liaise with vendors where necessary in order to resolve
vendor-related issues
? Monitor progress against customer SLA&#**Apply on the website**;s
to ensure customer service levels are achieved
? Maintain & develop technical skills/certifications as required
To be successful as an Account Manager , you will have some of the
following skills and experience:-
? A track record in sales, with experience selling in the IT
channel, with either a Vendor,Reseller or Distributor
? Cloud experience beneficial but not essential
? A proactive approach to account management
? An excellent communicator and relationship builder
? Ability to adapt your approach to support both skilled and
unskilled users
? Ability to adapt to changing situations with confidence and
professionalism
? Entrepreneurial and ambitious - driven to succeed
If you&#**Apply on the website**;re looking for an exciting and career
orientated role , where you can develop skills for the future, then
this could be the role for you, so apply today This is an exciting opportunity for an experienced Account Manager to
develop and build long term career within this fast moving and
expanding IT business. As an Account Manager you will be responsible
for the building of long term and profitable relationships with a
range of SME&#**Apply on the website**;s across the UK.
You&#**Apply on the website**;ll be managing an account base of around
**Apply on the website** accounts, working proactively to build
relationships with small to medium enterprise businesses across the
UK, most of your interaction with your account base will be by
telephone - so you&#**Apply on the website**;ll be comfortable in
picking up the phone to build relationships, taking a consultative
approach to understand their needs so that you can identify the best
way to grow their account with Cloud.
You&#**Apply on the website**;ll focus on developing a range of Cloud
products but focussing on MS Office **Apply on the website** but will
always be on the lookout for opportunities to grow the entire Cloud
portfolio.
As this is an extremely service driven role, you&#**Apply on the
website**;ll take a customer first approach whilst working to tight
guidelines and within a strict SLA.
As an Account Manager you will be responsible for the following:-
? Manage the customer experience of Microsoft products from quote to
renewal
? Provide Office **Apply on the website** pre-sales customer support
to aid customers in purchasing a cloud solution
? Work with customers to drive usage of all products/services
purchased
? Maintain a high degree of customer service for all support queries
and adhere to all service management principles
? Take ownership of user problems and be proactive when dealing with
user issues
? Escalate problems to the Tier 3 vendor support when appropriate
? Liaise with vendors where necessary in order to resolve
vendor-related issues
? Monitor progress against customer SLA&#**Apply on the website**;s
to ensure customer service levels are achieved
? Maintain & develop technical skills/certifications as required
To be successful as an Account Manager , you will have some of the
following skills and experience:-
? A track record in sales, with experience selling in the IT
channel, with either a Vendor,Reseller or Distributor
? Cloud experience beneficial but not essential
? A proactive approach to account management
? An excellent communicator and relationship builder
? Ability to adapt your approach to support both skilled and
unskilled users
? Ability to adapt to changing situations with confidence and
professionalism
? Entrepreneurial and ambitious - driven to succeed
If you&#**Apply on the website**;re looking for an exciting and career
orientated role , where you can develop skills for the future, then
this could be the role for you, so apply today
We need : English (Good)
Type: Permanent
Payment:
Category: Others
