To provide H&S advice to a wide variety of clients of Peninsula
throughout different sectors within the Advice Team and to support the
health & safety consultancy in technical matters
Job Overview
We are looking for an enthusiastic, motivated and hardworking H&S
Advisor who will be responsible for providing H&S advice and
documentation to clients, to actively own cases to resolution,
building rapport and relationships with clients on each interaction.
The ideal candidate will be highly organised with excellent attention
to detail. You will need to have the ability to work under pressure
and keep a level head whilst being able to use your initiative and
follow instructions within a busy office environment
Day-to-Day Responsibilities
Ensure that personal knowledge of Health and Safety and best practice
is continually updated.
Achieve a measured set KPIs to support all clients with quality sound
advice in a productive manner within set SLAs in order to provide a
first call resolution. This will be predominately call advice and
adjusted accordingly by your particular caseload whilst being
available for the members.
Undertake health and safety audits in accordance with departmental
protocols and contract requirements, in particular where SLAs are in
place.
Submit any relevant reports or other such associated documents in
accordance with client demand and departmental protocols
Advise and instruct clients in the use of Health and Safety Management
systems and other relevant technical documents and online services
Review client documentation and provide advice accordingly taking
their internal terms and conditions into account.
To actively own cases to resolution, building rapport and
relationships with clients on each interaction.
To liaise with external Enforcement Agencies on behalf of clients,
when approved and requested by Senior Management.
To log all advice accurately onto the bespoke internal system, taking
ownership and responsibility for ongoing cases.
Refer to Company internal training and legal updates to ensure that
advice provided is compliant with our services.
To be flexible and adaptable in order to ensure the client&#**Apply on
the website**;s service is always of a high standard.
Carry out other tasks that are deemed necessary by the Management
Team.
To research information required to provide detailed health and safety
guidance and technical support to clients and consultants.
Assist the H&S Manager in the writing of Guidance Notes, Standard
Phrases and Checklists.
To provide articles on key areas of health and safety for the company
publications, such as the Bottom Line Express ezine.
Participate in a training agreement in respect of achieving health and
safety qualifications, and attending training outside of core hours,
where requiredThe above is not an exhaustive list of duties and you
will be expected to perform different tasks as necessitated by your
changing role within the department and the overall business
objectives of the organisation
Desirable
Experience in hospitality and/or beauty and/or Childcare/Education
Must Have
NEBOSH
Eligibility to work in IrelandWhat you Bring to the Team
A "can-do" attitude with the ability to drive, motivate and support
yourself to achieve your best performance overall and for each
individual.
Ability to work in a fast paced, adaptable environment.
Strong customer services skills and strong ability to multi skill.
Excellent time management and the ability to achieve challenging
deadlines
A dynamic and flexible approach, as well as the ability to work under
pressure
(phone number removed)LC
INDIRE Job Purpose
To provide H&S advice to a wide variety of clients of Peninsula
throughout different sectors within the Advice Team and to support the
health & safety consultancy in technical matters
Job Overview
We are looking for an enthusiastic, motivated and hardworking H&S
Advisor who will be responsible for providing H&S advice and
documentation to clients, to actively own cases to resolution,
building rapport and relationships with clients on each interaction.
The ideal candidate will be highly organised with excellent attention
to detail. You will need to have the ability to work under pressure
and keep a level head whilst being able to use your initiative and
follow instructions within a busy office environment
Day-to-Day Responsibilities
Ensure that personal knowledge of Health and Safety and best practice
is continually updated.
Achieve a measured set KPIs to support all clients with quality sound
advice in a productive manner within set SLAs in order to provide a
first call resolution. This will be predominately call advice and
adjusted accordingly by your particular caseload whilst being
available for the members.
Undertake health and safety audits in accordance with departmental
protocols and contract requirements, in particular where SLAs are in
place.
Submit any relevant reports or other such associated documents in
accordance with client demand and departmental protocols
Advise and instruct clients in the use of Health and Safety Management
systems and other relevant technical documents and online services
Review client documentation and provide advice accordingly taking
their internal terms and conditions into account.
To actively own cases to resolution, building rapport and
relationships with clients on each interaction.
To liaise with external Enforcement Agencies on behalf of clients,
when approved and requested by Senior Management.
To log all advice accurately onto the bespoke internal system, taking
ownership and responsibility for ongoing cases.
Refer to Company internal training and legal updates to ensure that
advice provided is compliant with our services.
To be flexible and adaptable in order to ensure the client&#**Apply on
the website**;s service is always of a high standard.
Carry out other tasks that are deemed necessary by the Management
Team.
To research information required to provide detailed health and safety
guidance and technical support to clients and consultants.
Assist the H&S Manager in the writing of Guidance Notes, Standard
Phrases and Checklists.
To provide articles on key areas of health and safety for the company
publications, such as the Bottom Line Express ezine.
Participate in a training agreement in respect of achieving health and
safety qualifications, and attending training outside of core hours,
where requiredThe above is not an exhaustive list of duties and you
will be expected to perform different tasks as necessitated by your
changing role within the department and the overall business
objectives of the organisation
Desirable
Experience in hospitality and/or beauty and/or Childcare/Education
Must Have
NEBOSH
Eligibility to work in IrelandWhat you Bring to the Team
A "can-do" attitude with the ability to drive, motivate and support
yourself to achieve your best performance overall and for each
individual.
Ability to work in a fast paced, adaptable environment.
Strong customer services skills and strong ability to multi skill.
Excellent time management and the ability to achieve challenging
deadlines
A dynamic and flexible approach, as well as the ability to work under
pressure
(phone number removed)LC
INDIRE
We need : English (Good)
Type: Permanent
Payment:
Category: Others
