CLIENT SERVICES ADMINISTRATOR
_ENCLUDE is a charity providing software donations and solutions to
other charities. We have been working in the sector for over **Apply
on the website** years and in that time have assisted thousands of
Irish charities._
_We wish to recruit a full/part-time Client Services Administrator for
an initial one-year contract. The successful candidate will work as
part of a supportive team, with great opportunities for learning and
development._
We are looking for someone who will be the first point of contact for
current and potential clients. They should have excellent customer
service, communication and administration skills.
THEY WILL:
* Be the first point of contact on all incoming calls, recording and
updating leads and contact information.
* Under the direction of the Office Manager, administrate the Enclude
TechSoup programmes including
* Registration and validation of non-profits.
* Advising callers of all products available to them from TechSoup
and supporting them in selecting the correct product choices and
offers.
* Updating orders on receipt of payment
* Processing credit card receipts
* Responding to all queries
* Validation of non-profits
* Administer the Microsoft CSP Programme
* Perform administrative marketing tasks
* Provide PA Assistance to the Management Team
* Manage the multiple company email addresses and respond promptly
to all emails
* Perform general office duties, including
* Managing all incoming post.
* Ordering stationery
* Managing the phone system
* Provide administrative support to other Enclude Staff
CANDIDATES SHOULD BE ABLE TO WORK WELL AS PART OF A TEAM, AND SHOULD
HAVE
* Strong customer focus with excellent communication skills
* Experience with updating databases or CRMs
* Affinity with the non-profit sector
* Be a strong team player
* Good attention to detail
* CRM, Office**Apply on the website**, website and helpdesk
experience
HR and/or Marketing Skills an advantage
APPLICATIONS FOR THIS POSITION SHOULD BE MADE BY EMAILING **APPLY ON
THE WEBSITE**, ATTACHING AN UPDATED CURRICULUM VITAE.
CLOSING DATE FOR APPLICATIONS IS MONDAY 5TH OCTOBER **APPLY ON THE
WEBSITE**
_ENCLUDE IS AN EQUAL OPPORTUNITIES EMPLOYER_
We need : English (Good)
Type: Permanent
Payment:
Category: Others
