Job Details: Service Delivery Manager


JobsIreland
Jervis Street
Dublin 1
jobsireland.ie
Service Delivery Manager
Great brands have a great story. Ours is legendary.

In **Apply on the website**, Elisha Otis travelled to the New York
World&#**Apply on the website**;s Fair to promote his new invention.
Standing high above the crowd on a platform elevator, he ordered the
retaining rope cut. The crowd cried out. His safety brake held. And in
that moment, one man changed the world&#**Apply on the website**;s
perspective on what&#**Apply on the website**;s possible, sending it
rising up.

What are we looking for?

Otis is currently recruiting for an ambitious Service Delivery Manager
for our Lifts/ Elevators division. The main goal of this role is to
proactively manage a portfolio of Otis&#**Apply on the website**;s key
commercial customers within Dublin and the North Leinster area.

As a Service Delivery Manager, you will:

* Bring a commercial, professional approach to the area

* Ensure high levels of customer service are delivered

* Adhere to all safety procedures

* Manage a small team of lift/ escalator Service Engineers

* Have management responsibility across a wide range of areas -
quality, safety, ethics, budget, people, customer and service delivery

To be successful in this role you will:

* Be a highly effective communicator, who can proactively manage
customers and the team

* Have successful experience within profit and loss management

* Understand the importance of meeting deadlines whilst ensuring
effective customer service.

* Need to be highly IT literate in order to respond at pace to
customer queries

* Provide the metrics required by the business and generate adhoc and
regular reports

We will consider candidates within the lift industry who have some
supervisory/ leadership exposure and are looking for their next step
in management or a people manager with an existing track record in
leading successful teams who are looking to move in to the fast-paced,
dynamic Lift & Escalator industry. It would be preferable that you
have a background in building services, facilities management or
construction management.

What can we offer you?

* On top of a basic salary commensurate with your experience, you will
be eligible for a bonus, company car/ allowance and other benefits.

* Otis also offers the opportunity for lifelong learning and
progression through our Employee Scholarship Scheme and various other
training initiatives.

* There are opportunities for development and promotion within the
Service Division for a high calibre Manager.

More about us:

Otis is the world leader in reliable, efficient and technologically
advanced elevators, escalators and people-moving systems. Our
revolutionary Gen2? elevators, energy-saving ReGen? drives and NCE
"green" escalator have clearly set the industry standard for
innovation, safety and performance. More than 2.4 million Otis
elevators and escalators are currently in operation throughout **Apply
on the website** different countries. We are proud to have a global
team that continues to rise to the challenges of a fast-moving
company. Together, the people of Otis are creating new ideas and
opportunities by collaborating across time zones, geographies and
cultures. So just imagine where we can take you!

We are a company with a big commitment to the continuing development
of everyone who works for us, strongly supporting career progression
and facilitating a culture which encourages innovative ideas and
appreciate that our talent is the key to our success.

We are interested in hearing from Services Managers, Field Managers,
Operations Managers, Facilities Managers and Service Supervisors who
can demonstrate evidence of managing, coaching and motivating teams
and who live within a commutable distance of Dublin or surrounding
areas.

Our commitment to diversity and inclusion helps ensure the ideas,
perspectives and experiences of individual employees support a culture
of learning and attract world-class talent. We welcome applications
from all sections of the community and candidates will be equally
assessed and selected based on objective criteria Great brands have a great story. Ours is legendary.

In **Apply on the website**, Elisha Otis travelled to the New York
World&#**Apply on the website**;s Fair to promote his new invention.
Standing high above the crowd on a platform elevator, he ordered the
retaining rope cut. The crowd cried out. His safety brake held. And in
that moment, one man changed the world&#**Apply on the website**;s
perspective on what&#**Apply on the website**;s possible, sending it
rising up.

What are we looking for?

Otis is currently recruiting for an ambitious Service Delivery Manager
for our Lifts/ Elevators division. The main goal of this role is to
proactively manage a portfolio of Otis&#**Apply on the website**;s key
commercial customers within Dublin and the North Leinster area.

As a Service Delivery Manager, you will:

* Bring a commercial, professional approach to the area

* Ensure high levels of customer service are delivered

* Adhere to all safety procedures

* Manage a small team of lift/ escalator Service Engineers

* Have management responsibility across a wide range of areas -
quality, safety, ethics, budget, people, customer and service delivery

To be successful in this role you will:

* Be a highly effective communicator, who can proactively manage
customers and the team

* Have successful experience within profit and loss management

* Understand the importance of meeting deadlines whilst ensuring
effective customer service.

* Need to be highly IT literate in order to respond at pace to
customer queries

* Provide the metrics required by the business and generate adhoc and
regular reports

We will consider candidates within the lift industry who have some
supervisory/ leadership exposure and are looking for their next step
in management or a people manager with an existing track record in
leading successful teams who are looking to move in to the fast-paced,
dynamic Lift & Escalator industry. It would be preferable that you
have a background in building services, facilities management or
construction management.

What can we offer you?

* On top of a basic salary commensurate with your experience, you will
be eligible for a bonus, company car/ allowance and other benefits.

* Otis also offers the opportunity for lifelong learning and
progression through our Employee Scholarship Scheme and various other
training initiatives.

* There are opportunities for development and promotion within the
Service Division for a high calibre Manager.

More about us:

Otis is the world leader in reliable, efficient and technologically
advanced elevators, escalators and people-moving systems. Our
revolutionary Gen2? elevators, energy-saving ReGen? drives and NCE
"green" escalator have clearly set the industry standard for
innovation, safety and performance. More than 2.4 million Otis
elevators and escalators are currently in operation throughout **Apply
on the website** different countries. We are proud to have a global
team that continues to rise to the challenges of a fast-moving
company. Together, the people of Otis are creating new ideas and
opportunities by collaborating across time zones, geographies and
cultures. So just imagine where we can take you!

We are a company with a big commitment to the continuing development
of everyone who works for us, strongly supporting career progression
and facilitating a culture which encourages innovative ideas and
appreciate that our talent is the key to our success.

We are interested in hearing from Services Managers, Field Managers,
Operations Managers, Facilities Managers and Service Supervisors who
can demonstrate evidence of managing, coaching and motivating teams
and who live within a commutable distance of Dublin or surrounding
areas.

Our commitment to diversity and inclusion helps ensure the ideas,
perspectives and experiences of individual employees support a culture
of learning and attract world-class talent. We welcome applications
from all sections of the community and candidates will be equally
assessed and selected based on objective criteria

We need : English (Good)

Type: Permanent
Payment:
Category: Others

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