Analysis and timely resolution of problems / tickets that are escalated by the Service Desk/Providing a technical resource for the implementation of projects such as the implementation & upgrades of IT systems and applications, all infrastructure type projects such as software upgrades and installation of new servers. Hands on support for all equipment moves & changes. Maintenance and support of the Telecommunications systems. Maintenance and support of the LAN and server environment/ Escalation of server issues to the global server support team/ Hardware support on all servers & workstations. Maintenance of Disaster Recovery systems & BCP site. Timely resolution of second level technical issues & logging same in problem /change management system/ To provide the necessary technical resources to I.T. projects where required/ Consistently contribute to effective documented procedures relating to all technical support operational responsibility.
Skills Requirements
Educational/Skill Level required: 3rd level qualification in IT or related discipline preferred. At least two years previous experience in a similar role. Personal Characteristics required: Excellent Technical skills. Proactive, enthusiastic and ambitious. Good team worker. Excellent problem solving skills. Excellent customer service skills. Excellent communication skills. Flexibility in terms of availability and working hours.
Salary: €To Be Advised
Number of Positions
1
Contract Type
Permanent
Days, Hours & Start Date
Days per week: 5
Hours per day: 8
Hours per week: 40
Start Date: Immediate
Experience Required:
Some Experience Required
Min. Experience: 2 Years
Education Requirements:
Third Level - 3rd level qualification in IT or related discipline preferredIT Support Engineer
Analysis and timely resolution of problems / tickets that are escalated by the Service Desk/Providing a technical resource for the implementation of projects such as the implementation & upgrades of IT systems and applications, all infrastructure type projects such as software upgrades and installation of new servers. Hands on support for all equipment moves & changes. Maintenance and support of the Telecommunications systems. Maintenance and support of the LAN and server environment/ Escalation of server issues to the global server support team/ Hardware support on all servers & workstations. Maintenance of Disaster Recovery systems & BCP site. Timely resolution of second level technical issues & logging same in problem /change management system/ To provide the necessary technical resources to I.T. projects where required/ Consistently contribute to effective documented procedures relating to all technical support operational responsibility.
Skills Requirements
Educational/Skill Level required: 3rd level qualification in IT or related discipline preferred. At least two years previous experience in a similar role. Personal Characteristics required: Excellent Technical skills. Proactive, enthusiastic and ambitious. Good team worker. Excellent problem solving skills. Excellent customer service skills. Excellent communication skills. Flexibility in terms of availability and working hours.
Salary: €To Be Advised
Number of Positions
1
Contract Type
Permanent
Days, Hours & Start Date
Days per week: 5
Hours per day: 8
Hours per week: 40
Start Date: Immediate
Experience Required:
Some Experience Required
Min. Experience: 2 Years
Education Requirements:
Third Level - 3rd level qualification in IT or related discipline preferred
We need : English (Very Good)
Type: Permanent
Payment: €To Be Advised
Category: IT - All
