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Job Details: IT Helpdesk Support (German)


67-69 Carbery House - South Mall
Cork Co. Cork
Please contact: Teresa Leahy
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IT Helpdesk Support (German)
IT Helpdesk Support (German Speaking - Cork)

Job Purpose: The role will provide resolution to Help Desk service requests within a timely manner and to demonstrate technical expertise and exceptional customer service skills. The roles will require individuals who are highly motivated with a demonstrated ability to work under pressure by handling multiple assignments simultaneously as well as learning new skills and procedures. Experience Profile: Previous helpdesk experience or solid IT background; fluency oral and written in English and German. Key accountabilities: Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. Identify, evaluate and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution. Utilize all technical resources to solve customer problems. Serve as a point of escalation for other Helpdesk Services Agents. Assist in identifying resolution gaps at the Helpdesk.

Skills Requirements
Fluent in the German language.

Salary: €25000 pa
Number of Positions

Contract Type

Days, Hours & Start Date
Days per week: 5
Hours per day: Not specified
Hours per week: 40

Start Date: Immediate

Experience Required:
Some Experience Required

Min. Experience: 1 Year

We need : English (Good)
We need : German (Very Good)

Type: Permanent
Payment: €25000 pa
Category: Customer Service

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