Job Details: Team Lead - Siri Grading


JobsIreland
Jervis Street
Dublin 1
jobsireland.ie
Team Lead - Siri Grading
KEY QUALIFICATIONS
* Minimum 2 years experience in a people management capacity in a
large or multi-site inbound contact center or similar dynamic
environment supervising **Apply on the website**+ employees
* Experience leading in a professional environment
* Knowledge of contact center management tools, processes,
procedures, and performance metrics, and can innovate and improve as
needed
* Excellent influencing skills and ability to work with key business
partners
* Prioritizes coaching needs and experienced in developing employees
to achieve optimal results
* Able to develop coaching plans that incorporate observations and
key performance trends
* Leads a standard for high-quality work by consistently meeting and
exceeding performance goals
* Strong and effective written and verbal interpersonal skills with
the ability to tailor your message to your audience
* Solution oriented leader who demonstrates creativity and curiosity
DESCRIPTION As a Siri Grading Team Lead, you?ll be responsible for
providing daily leadership and promoting the development of **Apply on
the website** Grading Analyst team members. You are self-motivated,
friendly and have a passion to support your team?s development
through critical and creative thinking. You?ll identify, promote,
and implement innovative ideas to meet and exceed performance and
quality goals set by leadership. You will support employees? success
through establishing relationships and seeking to understand what
motivates individuals. You will oversee performance management,
ensuring daily, monthly, quarterly operational metrics are met.
You?ll effectively execute on management and administrative tasks
such as leading staff meetings, conducting regular one-on-one?s,
hiring, training, and development of employee performance. You will
drive operational improvements, team collaboration, and recommend
innovative solutions to business challenges. You?ll establish clear
and effective working relationships and communication channels with
internal partners.This position comes with competitive pay, great
benefits, eligibility to participate in our company stock plan, time
off, an employee discount, and dedicated resources to support your
ongoing growth and career development. We are seeking applicants with
fluency in one or more of the following languages: English, French,
German, Portuguese, Spanish, Swedish, Danish, Russian, Turkish,
Hebrew, Arabic. EDUCATION & EXPERIENCE Bachelors degree or equivalent
work experience preferredKEY QUALIFICATIONS
* Minimum 2 years experience in a people management capacity in a
large or multi-site inbound contact center or similar dynamic
environment supervising **Apply on the website**+ employees
* Experience leading in a professional environment
* Knowledge of contact center management tools, processes,
procedures, and performance metrics, and can innovate and improve as
needed
* Excellent influencing skills and ability to work with key business
partners
* Prioritizes coaching needs and experienced in developing employees
to achieve optimal results
* Able to develop coaching plans that incorporate observations and
key performance trends
* Leads a standard for high-quality work by consistently meeting and
exceeding performance goals
* Strong and effective written and verbal interpersonal skills with
the ability to tailor your message to your audience
* Solution oriented leader who demonstrates creativity and curiosity
DESCRIPTION As a Siri Grading Team Lead, you?ll be responsible for
providing daily leadership and promoting the development of **Apply on
the website** Grading Analyst team members. You are self-motivated,
friendly and have a passion to support your team?s development
through critical and creative thinking. You?ll identify, promote,
and implement innovative ideas to meet and exceed performance and
quality goals set by leadership. You will support employees? success
through establishing relationships and seeking to understand what
motivates individuals. You will oversee performance management,
ensuring daily, monthly, quarterly operational metrics are met.
You?ll effectively execute on management and administrative tasks
such as leading staff meetings, conducting regular one-on-one?s,
hiring, training, and development of employee performance. You will
drive operational improvements, team collaboration, and recommend
innovative solutions to business challenges. You?ll establish clear
and effective working relationships and communication channels with
internal partners.This position comes with competitive pay, great
benefits, eligibility to participate in our company stock plan, time
off, an employee discount, and dedicated resources to support your
ongoing growth and career development. We are seeking applicants with
fluency in one or more of the following languages: English, French,
German, Portuguese, Spanish, Swedish, Danish, Russian, Turkish,
Hebrew, Arabic. EDUCATION & EXPERIENCE Bachelors degree or equivalent
work experience preferred

We need : English (Good)

Type: Permanent
Payment:
Category: Others

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