DESCRIPTION Works with external clients to resolve the most complex
day-to-day issues and direct them to appropriate resources at BNY
Mellon. Leads team members in providing support to major clients in
addressing and resolving complex operational and technical issues and
ensuring requests are executed. Applies advanced problem solving
skills, judgement, and experience to analyze information. Uses
developed communication skills to deliver high quality service to a
specialized client base. Provides key individuals at assigned clients
information related to BNY Mellons products and services representing
a broad array of lines of business and geographies and leverages an
in-depth understanding of broader BNY Mellon services and offerings.
Proactively assists clients in reviewing potential business needs and
directs them to appropriate resources at BNY Mellon. Resolves the most
complex or non-routine client issues or inquires, as needed. Uses
in-depth knowledge of client issues and needs to contribute to
business development efforts. Uses broad understanding of BNY Mellon
products and services to best propose expanded offerings to clients
for front office consideration. Leads and participates in internal
activities and initiatives designed to improve the client experience.
Uses knowledge of client services best practices and BNY Mellon client
needs to help develop process improvements. No direct reports.
Provides guidance to less experienced team members. Supports multiple,
complex client accounts. QUALIFICATIONS
Bachelors degree or the equivalent combination of education and
experience is required. **Apply on the website** years of total work
experience preferred. Experience in an operational area and/or client
services preferred.
JOB DESCRIPTION
DESCRIPTION Works with external clients to resolve the most complex
day-to-day issues and direct them to appropriate resources at BNY
Mellon. Leads team members in providing support to major clients in
addressing and resolving complex operational and technical issues and
ensuring requests are executed. Applies advanced problem solving
skills, judgement, and experience to analyze information. Uses
developed communication skills to deliver high quality service to a
specialized client base. Provides key individuals at assigned clients
information related to BNY Mellons products and services representing
a broad array of lines of business and geographies and leverages an
in-depth understanding of broader BNY Mellon services and offerings.
Proactively assists clients in reviewing potential business needs and
directs them to appropriate resources at BNY Mellon. Resolves the most
complex or non-routine client issues or inquires, as needed. Uses
in-depth knowledge of client issues and needs to contribute to
business development efforts. Uses broad understanding of BNY Mellon
products and services to best propose expanded offerings to clients
for front office consideration. Leads and participates in internal
activities and initiatives designed to improve the client experience.
Uses knowledge of client services best practices and BNY Mellon client
needs to help develop process improvements. No direct reports.
Provides guidance to less experienced team members. Supports multiple,
complex client accounts. QUALIFICATIONS
Bachelors degree or the equivalent combination of education and
experience is required. **Apply on the website** years of total work
experience preferred. Experience in an operational area and/or client
services preferred.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
