SUNBEAM HOUSE SERVICES
[Sunbeam House Services]
A REQUEST FOR PROPOSALS FOR FAMILY LIAISON OFFICER
SCOPE OF THIS WORK
Sunbeam House Services is seeking to engage a FAMILY LIAISON OFFICER
for a contract for services.
Facilitate ongoing dialogue between Sunbeam House Services (SHS) and
client families on outstanding issues arising from quality reports and
external reviews, with the objective of bringing these issues to a
Assist both parties in ensuring complaints are resolved amicably,
engaging with other stakeholders where necessary.
Build a strong foundation for moving forward by supporting both
parties to develop a framework for future engagement and opportunities
Identify skills gaps and provide necessary coaching in relation to
communication style in areas such as conflict resolution, managing
expectations and productive consultation.
Ensure relevant learnings are captured and necessary changes are
On successful completion of this contract, the requirement for the
role will be redundant as parties re-establish trust and define the
parameters of a positive and respectful relationship.
The ideal person will be an independent, neutral consultant, capable
of building trusting and proactive relationships between both parties.
They will balance the ability to understand people and respect their
feelings and emotions with a solution focused and pragmatic approach.
They will demonstrate an ability to find dynamic and creative
solutions when needed.
They should have an interest in social inclusion and the provision of
services to and for people based on Personal Outcomes principles of:
Basic Assurances, Shared Values, Responsive Services and Community
This contract may be suited to a QUALIFIED MEDIATOR with an
understanding of value driven, not-for-profit organisations.
This contract will be for a period of six months, from the date of
commencement. We anticipate an average of 2 days per week, no more
than **Apply on the website** days in total.
They will report to the CEO and will be required to meet with and
report to the board on a bi-monthly basis using both quantitative and
QUOTATIONS SHOULD BE SENT BY EMAIL IN PDF OR MS WORD TO **APPLY ON THE
CLOSING DATE FOR RECEIPT OF QUOTATIONS IS OCTOBER **APPLY ON THE
WEBSITE**ST, **APPLY ON THE WEBSITE**.
We need : English (Good)