Job Details: Crime Victims Helpline: Invitation to Tender


Irish Future
Talbot Street
Dublin 1
irishfuture.ie
Crime Victims Helpline: Invitation to Tender
into the newly designed Crime
Victims Helpline website. While much of the content of the existing
sites will be migrated, its presentation must be fresh, intuitive, and
accessible.

The successful agency will deliver (from concept and design through to
build and go live) a new website for Crime Victims Helpline. This will
be built to the highest standards of user experience and be fully
optimised for mobile and search engines.

Once this project is complete and signed-off the website design and
all its contents, software and architecture will become property of
Crime Victims Helpline.

2. PURPOSE

The purpose of the Crime Victims Helpline website is to provide
support and information to victims of crime and their family and
friends; professionals working in the criminal justice system/victim
support services and the community. The website should highlight:

* Crime Victims Helpline support services and resources,
* information about the criminal justice system, and
* the support services that are available to victims of crime across
Ireland.

3. DESCRIPTION

The website should be designed to highlight all aspects of the work of
the Crime Victims Helpline and be fully accessible to all people. It
should serve as a resource for victims who are seeking information
about the criminal justice system. It should also serve as a gateway
to the specialised and regional victim support services that are
available across Ireland.

4. OBJECTIVES

To deliver a website that is easy to use, accessible and should:

* Showcase Crime Victims Helpline support service and bespoke
resources including videos and leaflets
* Clearly present information about the criminal justice system
(from the victim?s perspective)
* Facilitate access to information about regional and specialised
victim support services
* Provide information about the Crime Victims Helpline such as our
Board of Directors; Annual Reports; and audited accounts.

To facilitate tailored journeys for each of the three key aspects of
the work of the Crime Victims Helpline:

* Emotional support to victims of crime, their family and friends.
* Information about the criminal justice system including Crime
Victims? Rights
* Information about victim support services and other resources
across Ireland.

5. ABOUT CRIME VICTIMS HELPLINE

The?national?Crime Victims Helpline, Freephone **Apply on the
website**, is a listening and support service for victims of crime in
Ireland. We support, inform and listen to victims and all those
impacted by crime. We provide time and space for?people?to talk
about their experiences and provide information about the criminal
justice system?and referrals to other victim support services.

6. TARGET AUDIENCES

_PRIMARY AUDIENCE_

* Victims of crime and their family and friends

_SECONDARY AUDIENCES_

* Garda?, victim support organisations and other professionals who
support victims of crime
* Groups / individuals with an interest in victims of crime issues
(i.e. human rights sector, children?s rights sector, researchers)
* Volunteers, potential volunteers, and the general public.

Each of these target audiences will have specific needs and
expectations when visiting the site. Site content should be structured
so that each of these groups can easily access information that is
relevant to them.

7. PROPOSAL REQUIREMENTS

_DESIGN_

* To include extensive content review and plan.
* Design will be informed by research, evidence and the latest
thinking in UX.
* Visually appealing
* User-friendly architecture.
* Clear and concise information and links.
* Minimal clicks to get what you need.
* Designed to ensure best SEO possible.
* Designed for all screen sizes and on any devices
* Cross browser support
* Fast load times
* Site Search
* Social media integration

_TECHNICAL_

* Tenderers should demonstrate relevant experience of applying
universal design principles and providing solutions that are
accessible to the widest user audience, including older users and
users with disabilities.
* Be capable of interfacing with appropriate, widely available
assistive technologies employed by users.
* The website should be built to the highest UX and design
standards.
* All content and standard elements should be updatable by CVH
staff. WordPress is the preferred CMS. Alternatives will be
considered, although the tenderer will be expected to provide the
rationale for their preferred CMS, outlining why it is better suited
to the project.
* Staging and development of the site must be incorporated into the
cost.
* The website will be under warranty for one year with any
functionality errors or bugs that occur being fixed immediately.
* The website will must be fully GDPR compliant.

_BUDGET_

The budget for this project will be no more than ?**Apply on the
website**,**Apply on the website** (INCLUSIVE of VAT)

-------------------------

SECTION TWO: TENDERING

TENDER RESPONSES SHOULD INCLUDE THE FOLLOWING INFORMATION AND CONCISE
ANSWERS TO THE FOLLOW QUESTIONS:

* Provide a minimum of three examples of websites your agency has
designed and delivered over the last **Apply on the website** months.
The bidder is asked to submit URLs for this work and document
technical specifications of this website.
* A timetable listing key steps in the development and redesign
process including milestones (for reporting progress on various stages
of the process and dates for meeting any deadlines set)
* Detailed budget
* Identifications of any conflict of interest.
* Please give an overview of the services provided by your agency.
Information to be included: number of staff and breakdown of services
provided. (**Apply on the website** words max.)
* How many staff would you envisage working on this project? What is
their expertise and experience?
* Does your agency provide ongoing maintenance and support service
to websites? If the answer is yes, please provide details of cost.
* Does your agency provide training as part of the development
process?
* Can your agency provide hosting services? If the answer is yes,
please provide details of yearly costs.
* Experience working with NGOs or public bodies.
* Please provide any further information which you feel could
support your tender.

-------------------------

SECTION THREE: NEXT STEPS

1. LODGING A TENDER

* Agencies responding to this brief are required to nominate a lead
person from their organisation as a point of contact
* Agencies are required to provide details of all key staff and
experience in the provision of these services
* Agencies are required to provide two referees for work of a
similar nature.
* Late proposals will not be considered.
* All supporting material and documentation should be included in
the response.
* All costs associated with the agencies? response to the Request
for Tender will be the responsibility of the agency.
* Tender proposals may be lodged by post or email as per contact
details below

2. TENDER ACCEPTANCE

* Crime Victims Helpline is not bound to accept the lowest or any
tender and will award the contract to its best advantage.
* The successful tender must commit to completing the assignment on
time and on budget and failure to meet the timeline agreed may affect
payment
* All unsuccessful tenders will also be advised of the decision.
* Unless otherwise expressly agreed, there shall be no binding
contract between the tender and Crime Victims Helpline unless or
until, a written contract is signed by both parties.

3. CRIME VICTIMS HELPLINE EXPRESSLY RESERVES THE RIGHT TO

* Extend the time of lodgement of responses to the Request for Tender
and/ or to vary the timings and process for their Request for Tender.
* Vary any requirements of the services required for the Request for
Tender.
* Following evaluation, accept or reject any or all responses to the
Request for Tender.
* Seek and obtain clarification of any responses to the Request for
Tender, including additional information.
* Request providers to amend their responses.
* Accept any proposal in part or in total.

4. TENDER EVALUATION PROCESS

Initially the tender proposals will be checked for compliance with the
Request for Tender conditions.

?AWARD CRITERIA (_MAXIMUM SCORE AVAILABLE_)

* PROVEN CAPABILITY AND INNOVATION IN WEBSITE DESIGN AND DEVELOPMENT
(_**APPLY ON THE WEBSITE** - **APPLY ON THE WEBSITE**%_)
* COST/VALUE FOR MONEY - (_**APPLY ON THE WEBSITE** - **APPLY ON THE
WEBSITE**%_)
* RELEVANT EXPERIENCE - (_**APPLY ON THE WEBSITE** - **APPLY ON THE
WEBSITE**%_)
* PROPOSED PROCESS AND TIMELINE - (_**APPLY ON THE WEBSITE** -
**APPLY ON THE WEBSITE**%_)

TOTAL MAXIMUM SCORE AVAILABLE (_1,**APPLY ON THE WEBSITE** - **APPLY
ON THE WEBSITE**%_)
*A minimum threshold of **Apply on the website**% of available points
total in each category will be necessary

Any agency can request additional information by emailing **Apply on
the website**

Any additional requests for information should be received by Friday,
6th November at **Apply on the website** am.

CLOSING DATE FOR SUBMISSIONS IS 5PM ON FRIDAY **APPLY ON THE
WEBSITE**TH NOVEMBER **APPLY ON THE WEBSITE** TO Crime Victims
Helpline, 6/7 Hanover Street East, Dublin 2 or **Apply on the
website**

Following the deadline, a number of agencies will be called for
(virtual) interview with the contract being awarded shortly
afterwards.

CONTACT:
Michele Puckhaber at **Apply on the website**


We need : English (Good)

Type: Permanent
Payment:
Category: Others

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