have a technical issue, diagnosing their issue and either resolving it
or escalating the ticket to a senior engineer.
JOB DESCRIPTION
Key Achievements, Skills and Qualifications:
Excellent communication skills & team working, providing a first class
level of customer service.
Keen to develop technical skills and enthusiastic about helping
others.
Experience troubleshooting desktops, laptops, mobile devices &
associated peripherals.
Knowledge of Windows **Apply on the website**, MacOS and iOS
platforms.
Office **Apply on the website**, SharePoint, OneDrive & Teams
troubleshooting/management.
Basic understanding of networking technologies such as DNS, DHCP etc
to facilitate basic troubleshooting.
Building of new Windows/Mac/iOS devices to a set standard.
Installation and configuration of 3rd party software and devices.
Ensure all IT incidents are logged on our helpdesk platform and ticket
notes are kept up to date with current progress.
Previous IT helpdesk / 1st line support experience
Fluent German
At Wallace Myers International Recruitment Agency we specialise in
sourcing professionals for key industries and services. ?for more
details.
Privacy Policy: By applying for this role you are agreeing that your
details will be stored in our database and may be considered for
similar future positions. For more info see
wallacemyers.ie/privacy-policy You will be the first point of contact for team members when they
have a technical issue, diagnosing their issue and either resolving it
or escalating the ticket to a senior engineer.
JOB DESCRIPTION
Key Achievements, Skills and Qualifications:
Excellent communication skills & team working, providing a first class
level of customer service.
Keen to develop technical skills and enthusiastic about helping
others.
Experience troubleshooting desktops, laptops, mobile devices &
associated peripherals.
Knowledge of Windows **Apply on the website**, MacOS and iOS
platforms.
Office **Apply on the website**, SharePoint, OneDrive & Teams
troubleshooting/management.
Basic understanding of networking technologies such as DNS, DHCP etc
to facilitate basic troubleshooting.
Building of new Windows/Mac/iOS devices to a set standard.
Installation and configuration of 3rd party software and devices.
Ensure all IT incidents are logged on our helpdesk platform and ticket
notes are kept up to date with current progress.
Previous IT helpdesk / 1st line support experience
Fluent German
At Wallace Myers International Recruitment Agency we specialise in
sourcing professionals for key industries and services. ?for more
details.
Privacy Policy: By applying for this role you are agreeing that your
details will be stored in our database and may be considered for
similar future positions. For more info see
wallacemyers.ie/privacy-policy
We need : English (Good)
Type: Permanent
Payment:
Category: Others
