LEGAL INFORMATION DEVELOPMENT MANAGER
JOB DESCRIPTION
REPORTING TO THE CHIEF EXECUTIVE
ABOUT FLAC
FLAC is a human rights organisation which exists to promote equal
access to justice. FLAC?s vision is of a society where everyone can
access fair and accountable mechanisms to vindicate their rights.
FLAC SERVICES TO THE PUBLIC
FLAC provides a range of services to the public including a Telephone
Information and Referral Line where callers are provided with basic
legal information and FLAC Clinics in Citizens Information Centres
throughout the country where volunteer lawyers provide basic legal
advice. In **Apply on the website** FLAC assisted **Apply on the
website**,**Apply on the website** individuals though its Information
Line and Clinics.
The FLAC clinics have been temporarily suspended due to government
restrictions. FLAC also recently established phone legal advice
clinics for the public. The Information Line is inundated with callers
during Covid-**Apply on the website**.
FLAC wishes to support and develop the ways it delivers legal
information through its information line, website, and use technology
developing FAQs, online information, infographics, videos, podcasts
and through social media etc. to provide legal information.
OVERALL RESPONSIBILITIES OF THE ROLE
The overall responsibilities of the role are to manage and resource
the Telephone Information and Referral Line and use technology to
develop ways of delivering legal information for FLAC
RESPONSIBILITIES
_1. MANAGEMENT OF THE TELEPHONE INFORMATION AND REFERRAL LINE_
* Manage the Information Line team and ensure legal information is
provided on the Information Line
* Ensure that the Information Line team have the resources that they
need
* Ensure a quality service is provided to callers to the information
line
* Ensure that callers are provided with an appointment to an
appropriate free legal advice clinic where necessary
* Ensure that callers are referred to to relevant organisations
including the Legal Aid Board
* Ensure information queries received by e-mail are responded to
_2. TRAINING FOR THE INFORMATION LINE TEAM_
* Plan and coordinate training for the Information Line team on areas
of law which frequently arise on the Information Line and training on
dealing with challenging calls
_3. CONTRIBUTE TO A REVIEW OF FLAC?S LEGAL INFORMATION SERVICES
PROVISION_
* Ensure that the legal information services supports the
implementation of FLAC?s Strategic Plan
_4. INFORMATION RESOURCES DEVELOPMENT_
* Develop legal information resources such as frequently asked
questions, factsheets, podcasts, online platform for legal questions
and answers, infographics etc.
* Investigate and use new technologies to develop accessible legal
information resources
_5. NATIONAL REPRESENTATION AND POLICY DEVELOPMENT_
* Investigate and use new technologies to develop accessible legal
information resources
* Develop and coordinate the strategy for the delivery of a quality
Information Line Service in line with presenting needs
* Work together with the National Clinic and Volunteer Development
Manager to ensure a coordinated delivery of information and advice
services
* Implement the part of the Citizens Information Service Level
Agreement referable to the Information Line.
* Work with policy and communications staff to inform them of issues
arising from the Telephone Information Line which may require a policy
and or communications response.
* Work with the Research officer to ensure that data on information
provision is recorded.
_6. ADMINISTRATION_
* Maintain accurate records for regular reporting to FLAC, funders
and other stakeholders as necessary
* Compile reports of activity as requested
* Comply with FLAC?s Health and Safety policies and procedures
_7. LINE MANAGEMENT_
* Line manage the Telephone Information and Referral Line Team
Any other duties as reasonably may be required from time to time in
connection with this post.
QUALIFICATIONS, EXPERIENCE AND COMPETENCIES
The successful candidate will have:
_QUALIFICATIONS_
* A relevant degree
* A professional qualification as a Barrister or Solicitor,
qualified to practise in Ireland
_EXPERIENCE_
* Experience of developing information resources?using technology
* Experience of working on a helpline/adviceline and developing it
services
* Experience of
* establishing effective working relationships with numerous
stakeholders
* Experience of providing legal information/advice
* Experience of providing legal information in the area of Family
Law or Employment Law is desirable
* Experience of leading and managing a team
_COMPETENCIES_
* ICT expertise, technological competencies with creativity and/or
social intelligence, including competency in Microsoft Office, Word,
Excel, Salesforce, html, scripting, optimising of social media
* Excellent interpersonal and communication skills
* Ability to manage and work as part of a team
* Excellent administration and reporting skills.
TERMS AND CONDITIONS
This position is offered on a fixed-term contract for 2 years subject
to funding.
HOURS OF WORK
The hours of work for this role will be c. **Apply on the website**
hours. Hours will be flexible but are envisaged to be 9am to 5pm
Monday to Friday.
SALARY
Salary will be commensurate with experience and will reflect the
responsibilities of the role.
TO APPLY
Please send CV and covering letter to?**Apply on the website**?,
setting out how you meet the criteria for this position on or before
close of business ON **APPLY ON THE WEBSITE** NOVEMBER **APPLY ON THE
WEBSITE**.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
