Description
SEEKING NORWEGIAN SPEAKING TECH SUPPORT TO DUBLIN!
As a Technical Support Analyst you will resolve remote users? IT
problems by means of a first time fix or by dispatching for on-site
support. The Technical Support Analyst responds to clients requiring
technical support. Contacts reach the analyst via telephone, call
handling systems or e-mail. All applicants should be willing to work
variable shift patterns on request.
WHY WORK IN DUBLIN?
Dublin has both an international feel and a special magic to it, so
you will not have a shortage of new things to see and experience. One
of the special features in Dublin is the fact that even though you
live in the heart of the city, you are only a half an hour away from
some of the most beautiful landscapes and scenery. Ireland is full of
opportunities for an outdoorsy lifestyle. In addition to all the
exciting things you can to outdoors, there is plenty of other
activities in the city. There is a vibrant nightlife, good restaurants
and entertainment locations, events, spas - you name it!
YOUR RESPONSIBILITIES
* Validate and diagnose customer issues
* Provide the customer with a solution through information gathering
analytical troubleshooting, problem research or to route or escalate
the call to the appropriate resolution group
* Management of calls to agreed service levels
YOUR DAILY TASKS
* Answer contacts promptly and professionally
* Log/Validate all contacts Call Handling Database
* Resolve customer problems using the relevant tools and systems
* Work to achieve individual and team goals
* Mentor new hires
* Live documentation validation
* Protect confidential and sensitive information and materials
* Monitor ticket queues and handle tickets appropriately
* Provide support to multiple desks
Requirements
The ideal candidate has previous experience in effectively coping with
a fast-paced, high-pressure role in a constantly changing business
environment. You will be customer orientated, enthusiastic, courteous
assertive and motivated to take charge of both customer engagement and
problem resolution. We are looking for someone with a strongly
team-focus with excellent customer service, telephone, oral and
written skills. You will be analytical with good trouble shooting
skills, flexible and willing to work variable shift patterns.
Preferably the suitable candidate will also have a technical aptitude
and a basic understanding of various hardware, software and Microsoft.
Offer
* Relocation support
* Career path ladder
* Gym membership
* Free shuttlebus service
* Free staff parking
* Fun budget
* Multicultural environment and international experience
Interviews is ongoing and it will be organized with covid-**Apply on
the website** in mind
Position: Do you speak Norwegian and want to work in Dublin?
Description
SEEKING NORWEGIAN SPEAKING TECH SUPPORT TO DUBLIN!
As a Technical Support Analyst you will resolve remote users? IT
problems by means of a first time fix or by dispatching for on-site
support. The Technical Support Analyst responds to clients requiring
technical support. Contacts reach the analyst via telephone, call
handling systems or e-mail. All applicants should be willing to work
variable shift patterns on request.
WHY WORK IN DUBLIN?
Dublin has both an international feel and a special magic to it, so
you will not have a shortage of new things to see and experience. One
of the special features in Dublin is the fact that even though you
live in the heart of the city, you are only a half an hour away from
some of the most beautiful landscapes and scenery. Ireland is full of
opportunities for an outdoorsy lifestyle. In addition to all the
exciting things you can to outdoors, there is plenty of other
activities in the city. There is a vibrant nightlife, good restaurants
and entertainment locations, events, spas - you name it!
YOUR RESPONSIBILITIES
* Validate and diagnose customer issues
* Provide the customer with a solution through information gathering
analytical troubleshooting, problem research or to route or escalate
the call to the appropriate resolution group
* Management of calls to agreed service levels
YOUR DAILY TASKS
* Answer contacts promptly and professionally
* Log/Validate all contacts Call Handling Database
* Resolve customer problems using the relevant tools and systems
* Work to achieve individual and team goals
* Mentor new hires
* Live documentation validation
* Protect confidential and sensitive information and materials
* Monitor ticket queues and handle tickets appropriately
* Provide support to multiple desks
Requirements
The ideal candidate has previous experience in effectively coping with
a fast-paced, high-pressure role in a constantly changing business
environment. You will be customer orientated, enthusiastic, courteous
assertive and motivated to take charge of both customer engagement and
problem resolution. We are looking for someone with a strongly
team-focus with excellent customer service, telephone, oral and
written skills. You will be analytical with good trouble shooting
skills, flexible and willing to work variable shift patterns.
Preferably the suitable candidate will also have a technical aptitude
and a basic understanding of various hardware, software and Microsoft.
Offer
* Relocation support
* Career path ladder
* Gym membership
* Free shuttlebus service
* Free staff parking
* Fun budget
* Multicultural environment and international experience
Interviews is ongoing and it will be organized with covid-**Apply on
the website** in mind
We need : English (Good)
Type: Permanent
Payment:
Category: Others
