Job Details: QA with English BPO


JobsIreland
Jervis Street
Dublin 1
jobsireland.ie
QA with English BPO
Position: QA role with UK English in Dublin - BPO

Description

AS A QUALITY ASSURANCE SPECIALIST, YOU WILL BE RESPONSIBLE FOR THE
FOLLOWING:

* Perform audits on recorded and live client interactions and
provide evaluation feedback to call center agents through QMS
* Sensitivity: Internal & Restricted
* Conduct regular one on one or group calibration to ensure
evaluations are aligned based on business requirements
* Support the business in managing and implementing Quality
Management standards and processes that are aligned with the global
standard and relevant to the local market nuances
* Highlight trends and red flags to the business for better
improvements
* Ensure accurate maintenance of sample calls/chats library in
accordance with local legal requirements
* Collaborate with internal and external stakeholders, highlighting
QA trends and insights to the business
* Provide a bi-weekly QA dashboard highlighting QA audits completion
and QA trends to all stakeholders

DK GLOBAL RECRUITMENT is a multilingual recruitment agency, based
in Dublin, Ireland. We specialize in finding European
language-speaking jobs for job seekers in many European countries.
With years of experience in the multilingual BPO sector.

OUR CLIENTS are highly-reputed companies with constant growth in
the international market and we are pleased to find good employees for
them. Thus, you should not hesitate to contact us regarding any kind
of queries you have, related to jobs and career advice.

 

Requirements

WE ARE RECRUITING BILINGUAL SPEAKERS FOR QUALITY ASSURANCE - SOCIAL
MEDIA PROJECT IN DUBLIN.

 REQUIREMENTS:

* Bachelor degree
* Minimum of 2 years? experience in a sales or call center
environment with Quality Assurance experience
* Excellent interpersonal and communication skills
* Fluent ?English
* Self-motivated, entrepreneurial, and comfortable dealing with
ambiguity
* Ability to work in a fast-paced environment.
* Strong attention to detail, ability to identify explicit and
implicit signals, which may translate opportunities for our agents.
* Coaching experience is a plus.
* Experience in the advertising industry is a plus
* Proactively monitors backlog of orders/requests using different
tools & reports, working to avoid escalations

Offer

* Opportunity to work in a fast-growing company and in a
multinational environment
* Opportunity to grow in the organization and build a successful
career path
* Access to a variety of benefits
* Personal and professional development through a variety of
training programs (hard/soft skills)
* Complex salary package

 

WHY CHOOSE RECRUITMENT AGENCY: You are given extra support in
preparing for interviews / You can ask for your application feedback
anytime via email or phone / All our services to job seekers are free
of charge / We also offer bonus scheme to candidates.

NOTE: Applying to this job advertisement would be considered as GDPR
consent given to DK Global Recruitment. We may share your profile
details directly with the hiring company for the initial screening of
your profile suitability and duplicate check.

 
Position: QA role with UK English in Dublin - BPO

Description

AS A QUALITY ASSURANCE SPECIALIST, YOU WILL BE RESPONSIBLE FOR THE
FOLLOWING:

* Perform audits on recorded and live client interactions and
provide evaluation feedback to call center agents through QMS
* Sensitivity: Internal & Restricted
* Conduct regular one on one or group calibration to ensure
evaluations are aligned based on business requirements
* Support the business in managing and implementing Quality
Management standards and processes that are aligned with the global
standard and relevant to the local market nuances
* Highlight trends and red flags to the business for better
improvements
* Ensure accurate maintenance of sample calls/chats library in
accordance with local legal requirements
* Collaborate with internal and external stakeholders, highlighting
QA trends and insights to the business
* Provide a bi-weekly QA dashboard highlighting QA audits completion
and QA trends to all stakeholders

DK GLOBAL RECRUITMENT is a multilingual recruitment agency, based
in Dublin, Ireland. We specialize in finding European
language-speaking jobs for job seekers in many European countries.
With years of experience in the multilingual BPO sector.

OUR CLIENTS are highly-reputed companies with constant growth in
the international market and we are pleased to find good employees for
them. Thus, you should not hesitate to contact us regarding any kind
of queries you have, related to jobs and career advice.

 

Requirements

WE ARE RECRUITING BILINGUAL SPEAKERS FOR QUALITY ASSURANCE - SOCIAL
MEDIA PROJECT IN DUBLIN.

 REQUIREMENTS:

* Bachelor degree
* Minimum of 2 years? experience in a sales or call center
environment with Quality Assurance experience
* Excellent interpersonal and communication skills
* Fluent ?English
* Self-motivated, entrepreneurial, and comfortable dealing with
ambiguity
* Ability to work in a fast-paced environment.
* Strong attention to detail, ability to identify explicit and
implicit signals, which may translate opportunities for our agents.
* Coaching experience is a plus.
* Experience in the advertising industry is a plus
* Proactively monitors backlog of orders/requests using different
tools & reports, working to avoid escalations

Offer

* Opportunity to work in a fast-growing company and in a
multinational environment
* Opportunity to grow in the organization and build a successful
career path
* Access to a variety of benefits
* Personal and professional development through a variety of
training programs (hard/soft skills)
* Complex salary package

 

WHY CHOOSE RECRUITMENT AGENCY: You are given extra support in
preparing for interviews / You can ask for your application feedback
anytime via email or phone / All our services to job seekers are free
of charge / We also offer bonus scheme to candidates.

NOTE: Applying to this job advertisement would be considered as GDPR
consent given to DK Global Recruitment. We may share your profile
details directly with the hiring company for the initial screening of
your profile suitability and duplicate check.

 


We need : English (Good)

Type: Permanent
Payment:
Category: Others

Apply for this Job Offer
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Email: (*) 
Phone: (*) 
Please Provide a Cover in the English Language.
CV: (*) 
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