RESPONSIBILITIES
* Responsible for managing a large portfolio of customer accounts
through early collection support services including issuing copy
invoices, dispatching direct debit mandates, and enriching the
customer data.
* Responding effectively to inbound and outbound calls and
correspondence received from B2B customers operating in the name of
Intrum&#**Apply on the website**;s client(s) to enhance the
collections process.
* Contacting customers via email and/or telephone in order to reach
an understanding of the customers&#**Apply on the website**; financial
circumstances and where appropriate, setting an agreeable repayment
arrangement.
* Listening to customers, demonstrating understanding and empathy
towards their situation, responding and questioning to fully establish
the customer&#**Apply on the website**;s circumstances.
* Regularly reporting on ageing and open items in AR balances,
actions taken and next steps on an account by account basis
(weekly/quarterly).
* Communicating with customers and clients in a clear and respectful
manner whilst observing regulatory requirements and maintaining
adherence to GDPR.
* Building rapport with customers&#**Apply on the website**; Finance
Departments and creating a positive experience to all by adhering to
our culture of fair treatment and customer centricity.
* Being compliant at all times by ensuring that Intrum procedures
are followed whilst maintaining adherence to Intrum&#**Apply on the
website**;s governing bodies.
* Meeting and exceeding targets and SLA&#**Apply on the website**;s.
* Any other ad-hoc duties as required by Management.
EXPERIENCE
* Previous experience working in a customer care office environment
is desirable.
* Previous experience in a credit control role is desirable
SKILLS & KNOWLEDGE
* Fluent in written and spoken English.
* Excellent written and verbal communication skills with a proven
ability to liaise with all levels of personnel appropriately and
professionally.
* Ability to pick up new procedures and systems quickly.
* Identifying and planning for an effective delivery of personal
targets and KPIs. Producing clear plans and prioritising in order to
work more efficiently.
* Strong Team Player and willing to collaborate with others.
* Experience of working in an international organisation.
* Good working knowledge of Microsoft Office - competence in Excel
is essential.
* In working for Intrum, maintain:
* - Honesty, integrity and reputation;
- Competence and capability;
- Financial soundness;
- Fair outcomes for customers.
Position: Customer Account Specialist (UK Market)
RESPONSIBILITIES
* Responsible for managing a large portfolio of customer accounts
through early collection support services including issuing copy
invoices, dispatching direct debit mandates, and enriching the
customer data.
* Responding effectively to inbound and outbound calls and
correspondence received from B2B customers operating in the name of
Intrum&#**Apply on the website**;s client(s) to enhance the
collections process.
* Contacting customers via email and/or telephone in order to reach
an understanding of the customers&#**Apply on the website**; financial
circumstances and where appropriate, setting an agreeable repayment
arrangement.
* Listening to customers, demonstrating understanding and empathy
towards their situation, responding and questioning to fully establish
the customer&#**Apply on the website**;s circumstances.
* Regularly reporting on ageing and open items in AR balances,
actions taken and next steps on an account by account basis
(weekly/quarterly).
* Communicating with customers and clients in a clear and respectful
manner whilst observing regulatory requirements and maintaining
adherence to GDPR.
* Building rapport with customers&#**Apply on the website**; Finance
Departments and creating a positive experience to all by adhering to
our culture of fair treatment and customer centricity.
* Being compliant at all times by ensuring that Intrum procedures
are followed whilst maintaining adherence to Intrum&#**Apply on the
website**;s governing bodies.
* Meeting and exceeding targets and SLA&#**Apply on the website**;s.
* Any other ad-hoc duties as required by Management.
EXPERIENCE
* Previous experience working in a customer care office environment
is desirable.
* Previous experience in a credit control role is desirable
SKILLS & KNOWLEDGE
* Fluent in written and spoken English.
* Excellent written and verbal communication skills with a proven
ability to liaise with all levels of personnel appropriately and
professionally.
* Ability to pick up new procedures and systems quickly.
* Identifying and planning for an effective delivery of personal
targets and KPIs. Producing clear plans and prioritising in order to
work more efficiently.
* Strong Team Player and willing to collaborate with others.
* Experience of working in an international organisation.
* Good working knowledge of Microsoft Office - competence in Excel
is essential.
* In working for Intrum, maintain:
* - Honesty, integrity and reputation;
- Competence and capability;
- Financial soundness;
- Fair outcomes for customers.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
