Job Details: Customer Service Agent French speaking Market


JobsIreland
Jervis Street
Dublin 1
Customer Service Agent French speaking Market
Position: Customer Service Agent role - Kildare - French speaking
Market

CUSTOMER SERVICE AGENT FOR LOOP MOBILE IN KILDARE / IRELAND

A fast-growing e-commerce company in Newcastle-Under-Lyme is seeking
an energetic and passionate fluent French individual to join our team.

This position will require the ability to deal with customers via
email and phone but extends well beyond a typical customer service
role.

Our entrepreneurial environment requires an individual who is
adaptable and independent. As the front line between us and our
customers, we are searching for a qualified customer service
professional to deliver a high level of service and support throughout
the different platforms and partners we work with.

Working closely and effectively communicating with our customers, as
well as our internal production and shipping teams, will be critical
to your success.

PLEASE APPLY or SEND YOUR CV to (PLEASE CONTACT US USING THE "APPLY
FOR THIS JOB POSTING" BOX BELOW) 

RESPONSIBILITIES:
* Responding to incoming customer service inquiries in a timely and
thoughtful manner
* Provide a sense of urgency, commitment, and quality when
responding to customer support emails
* High attention to detail and correctly written responses to
customer issues
* Ownership of customer issues and follow problems through to
resolution
* Improve customer service experience, create engaged customers, and
facilitate organic growth
REQUIREMENTS:
* 1-year Experience in providing customer service support
* Must be  FLUENT IN FRENCH  and have excellent written
communication skills in both  ENGLISH & FRENCH
* Working experience in E-commerce is a plus
* Experience with Zendesk & Shopify is a plus
* Have excellent written and verbal communication skills
* Be outgoing and enjoy working in an open, team-driven environment
* Be comfortable working with computers and web-based applications
* Have experience handling a high-volume workflow in a professional
setting
* High attention to detail /Team player
* Ability to read and analyse data and other written information
LOCATION: KILDARE TOWN/IRELAND

HOURS: Normal business hours, working 2 days from office and rest from
home.

SALARY:  **Apply on the website**K/year, negotiable

CONTRACT: Permanent



We need : English (Good)

Type: Permanent
Payment:
Category: Others

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