Job Details: Customer Service Trainer - Office Homeoffice Remote


JobsIreland
Jervis Street
Dublin 1
jobsireland.ie
Customer Service Trainer - Office Homeoffice Remote
Position: Customer Service Trainer - Flexible Office Homeoffice
Remote

We are looking for a Customer Service Trainer to educate our support,
sales and customer service teams by conducting seminars and
interactive courses.

Customer Service Trainer Responsibilities include facilitating
on-the-job coaching, developing educational material and organizing
training sessions for new hires.

If you?re familiar with teaching soft skills like negotiation and
problem-solving, we?d like to meet you.

Ultimately, you will make sure our customer service representatives
develop their skills and successfully address clients? needs.

Responsibilities

Maintain updated records of training curricula and material

Coordinate mentorship programs for new customer service
representatives

Liaise with managers and encourage on-the-job coaching

Identify individual and team skills gaps

Conduct role-playing activities to develop interpersonal skills

Requirements

Additional certification in training is a plus

Work experience as a Customer Service Trainer or similar role

Knowledge of Learning Management Software

Experience in sales or customer service positions is a plus

Familiarity with interactive learning activities
Position: Customer Service Trainer - Flexible Office Homeoffice
Remote

We are looking for a Customer Service Trainer to educate our support,
sales and customer service teams by conducting seminars and
interactive courses.

Customer Service Trainer Responsibilities include facilitating
on-the-job coaching, developing educational material and organizing
training sessions for new hires.

If you?re familiar with teaching soft skills like negotiation and
problem-solving, we?d like to meet you.

Ultimately, you will make sure our customer service representatives
develop their skills and successfully address clients? needs.

Responsibilities

Maintain updated records of training curricula and material

Coordinate mentorship programs for new customer service
representatives

Liaise with managers and encourage on-the-job coaching

Identify individual and team skills gaps

Conduct role-playing activities to develop interpersonal skills

Requirements

Additional certification in training is a plus

Work experience as a Customer Service Trainer or similar role

Knowledge of Learning Management Software

Experience in sales or customer service positions is a plus

Familiarity with interactive learning activities


We need : English (Good)

Type: Permanent
Payment:
Category: Others

Apply for this Job Offer
Name: (*) 
Email: (*) 
Phone: (*) 
Please Provide a Cover in the English Language.
CV: (*) 
Are you human ?
Share on your Facebook Page: