Job Details: Market Specialist, Market Operations, Sub-Saharan/Oromo


JobsIreland
Jervis Street
Dublin 1
Market Specialist, Market Operations, Sub-Saharan/Oromo
Every day, people come to Facebook to connect with friends and
family, discover what&#**Apply on the website**;s going on in the
world, interact with businesses, find potential customers, and build
community. Facebook’s Global Operations team exists to help
them.Within Scaled Operations, Market Operations goal is to reduce bad
experiences for people—including businesses and advertisers—who
use Facebook. We analyze global, local, and language-based trends and
nuances and collaborate with other Facebook teams to make changes that
help people form stronger, more meaningful connections using our
platforms.Our team is seeking a solutions-oriented, data-savvy Market
Specialist who is passionate about providing a great support
experience for our community of users. You will work with the Oromo
market team to review content reported for potential abuse, resolve
user account issues, improve the overall support experience for that
market, as well as solve thematic global issues. You will be part of a
data-driven analysis culture and will also help scale our operations
by optimizing and automating processes, solving problems and, most
importantly, helping to prevent them. This position is full time and
is based in our Dublin, Ireland office.Market Specialist, Market
Operations, Sub-Saharan Africa (Oromo) Responsibilities
* Use market specific knowledge, signals and insights to spot and
scope scalable solutions to improve the support of our community of
users in Ethiopia
* Liaise closely with our vendors to ensure all operational KPIs
meet and exceed targets and work collaboratively to improve processes
and tools and scale solutions
* Collaborate with cross-functional teams to improve our processes
and tools being the Subject Matter Expert
* Remain up to date on key workflow changes, operational guidelines,
policy updates and our Community Standards
* Investigate and resolve issues that are reported on Facebook such
as requests for account support and reports of potentially abusive
content including but not limited to graphic images, videos and
writings, offensive or derogatory language, and other objectionable
material
* Analyse key metrics to improve our operational workflows
* Independently deliver solutions for key experience issues through
effective problem solving and project management
Minimum Qualifications
* Bachelors Degree or 1+ years of professional experience within an
operations environment
* Fluent written and verbal communication skills in English
* Fluency in written and conversational Oromo, demonstrable ongoing
connection with the community in Ethiopia and detailed knowledge of
its culture and common practices
Preferred Qualifications
* Technical and data skills such as Excel and SQL OR experience with
visualisation tools such as Tableau to drive efficient analytics and
reporting
* Fluency in Amharic, Somali or Tigrinya are a plus
LocationsData CenterAbout the Facebook company Facebook&#**Apply on
the website**;s mission is to give people the power to build community
and bring the world closer together. Through our family of apps and
services, we&#**Apply on the website**;re building a different kind of
company that connects billions of people around the world, gives them
ways to share what matters most to them, and helps bring people closer
together. Whether we&#**Apply on the website**;re creating new
products or helping a small business expand its reach, people at
Facebook are builders at heart. Our global teams are constantly
iterating, solving problems, and working together to empower people
around the world to build community and connect in meaningful ways.
Together, we can help people build stronger communities —
we&#**Apply on the website**;re just getting started.

We need : English (Good)

Type: Permanent
Payment:
Category: Others

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