Job Details: Senior Customer Success Manager


JobsIreland
Jervis Street
Dublin 1
Senior Customer Success Manager
JOB DESCRIPTION
Fueled by a fundamental belief that having access to financial
services creates opportunity, PayPal (NASDAQ: PYPL) is committed to
democratizing financial services and empowering people and businesses
to join and thrive in the global economy. Our open digital payments
platform gives PayPal’s **Apply on the website** million active
account holders the confidence to connect and transact in new and
powerful ways, whether they are online, on a mobile device, in an app,
or in person. Through a combination of technological innovation and
strategic partnerships, PayPal creates better ways to manage and move
money, and offers choice and flexibility when sending payments, paying
or getting paid. Available in more than **Apply on the website**
markets around the world, the PayPal platform, including Braintree,
Venmo and Xoom enables consumers and merchants to receive money in
more than **Apply on the website** currencies, withdraw funds in
**Apply on the website** currencies and hold balances in their PayPal
accounts in **Apply on the website** currencies.

The Global Accounts Customer Success Manager (CSM) position is a
critical component of the PayPal Global Merchant Service’s
organization, focused on the Global Accounts segment. The Global
Account Customer Success Manager is responsible for maintaining and
strengthening the Global Accounts strategic relationships with key
leaders and decision makers in merchant organizations and partnering
with Account Executives to drive business. The Global Account Customer
Success Manager will proactively address strategic and product
roadblocks to optimize the use of multiple PayPal products and
mitigate merchant churn. Additionally, they will identify organic
revenue opportunities and opportunities for PayPal, working closely in
partnership with Account Executives. With the ability to be a trusted
advisor and strategic thought partner to merchants, the Global Account
Customer Success Manager will be responsible for managing and leading
the customer relationship for merchants whose current value exceeds
their potential value to PayPal.

RESPONSIBILITIES:
* Develop and maintain relationship with merchant to drive organic
revenue growth through effective communication
* Partner with merchant to develop strategy, build trust and
demonstrate value of PayPal and our products
* Proactively deliver value to merchants through ongoing use and
optimization of existing products
* Manage portfolio growth; prevent churn and decline and identify
opportunities for inorganic growth
* Uncover and address servicing roadblocks and manage merchant
health; manage and coordinate support teams to complete servicing
activities
* Conduct and manage co-marketing campaigns as it relates to
periodic and seasonal needs
* Monitor and ensure quality of integration and parity;
initiate/manage transitions to latest integrations
* Identify and lead projects for the organization
* Manage escalation on behalf of merchant account portfolio
* Represent the voice of the customer to internal organizations
* Serve as the product consultant and subject matter expert on
PayPal processes, procedures, and policies during the term of the
relationship
* Train and educate merchants on PayPal’s products and features

REQUIRED EXPERIENCE AND SKILLS:
* Min. 5+ years in customer success management or account servicing
experience with complex, enterprise solutions to Fortune **Apply on
the website** companies
* Experience in working with large businesses, requiring an
understanding of basic business principals, cash flow, and other core
business principals is a plus
* Payment processing, acquiring/issuing or financial services/credit
experience is an advantage
* Experience in consultative and solution selling and negotiation at
C-level
* Excellent written and verbal communication skills – past
experience in an environment that required heavy client contact,
presentation, documentation and follow up
* Demonstrate critical thinking skills – experience managing
complex customer issues from inception through resolution
* Ability to develop and maintain professional working relationships
with co-workers, internal business partners and merchants
* Experience using Microsoft Office products including the
following: Excel, Word, Access, Outlook, and PowerPoint a must
* Excellent oral and written communication as well as presentation
experience

We&#**Apply on the website**;re a purpose-driven company whose beliefs
are the foundation for how we conduct business every day. We hold
ourselves to our One Team Behaviors which demand that we hold the
highest ethical standards, to empower an open and diverse workplace,
and strive to treat everyone who is touched by our business with
dignity and respect. Our employees challenge the status quo, ask
questions, and find solutions. We want to break down barriers to
financial empowerment. Join us as we change the way the world defines
financial freedom.



We need : English (Good)

Type: Permanent
Payment:
Category: Others

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