Job Details: Program Manager


JobsIreland
Jervis Street
Dublin 1
Program Manager
Position: Community Program Manager

ABOUT US

AT TEAMWORK, WE PRIDE OURSELVES ON CREATING THE BEST SOFTWARE, WORKING
WITH OUTSTANDING PEOPLE, AND GOING ABOVE AND BEYOND FOR OUR CUSTOMERS.
THAT EXCELLENCE HAS BEEN REWARDED WITH HUNDREDS OF THOUSANDS OF
AMAZING CUSTOMERS ALL ACROSS THE GLOBE AND MILLIONS OF USERS WHO SIGN
IN EVERY DAY TO TRUST US WITH GETTING THEIR BUSINESSES ORGANIZED AND
RUNNING PRODUCTIVELY. WERE A PROFITABLE, ENTIRELY SELF-FUNDED BUSINESS
WITH NO INVESTORS OR OUTSIDE INFLUENCES BEYOND ONE: OUR CUSTOMERS AND
WHAT&#**APPLY ON THE WEBSITE**;S BEST FOR THEM. ITS A RESPONSIBILITY
THAT WE TAKE VERY SERIOUSLY. WERE A COMPANY OF ACTION, FULL OF TRIERS
AND DOERS: WE TRY THINGS, WE MAKE MISTAKES, AND WE LEARN FROM THEM.

GROWING THIS COMPANY FROM CORK WITH AN EXTREMELY TALENTED TEAM OF
PEOPLE IS AN AMAZING JOURNEY TO BE A PART OF. WERE A PLACE TO WORK
UNLIKE ANY OTHER, AND OUR INCREDIBLE CAMPUS IS A TESTAMENT TO OUR
UNIQUE, CREATIVE WAY OF DOING THINGS.

IN THIS ROLE YOU WILL BE RESPONSIBLE FOR DEFINING THE STRATEGY AS WELL
AS ACTIVELY MODERATING AND MANAGING THE TEAMWORK COMMUNITY FORUM AND
EVENTS; YOU WILL LAUNCH, ENGAGE, MANAGE, AND GROW THE TEAMWORK
COMMUNITY FOR AGENCIES AND PROFESSIONAL SERVICES TO HELP OUR CUSTOMERS
CONNECT WITH ONE ANOTHER AND SHARE BEST PRACTICES.

ABOUT THE JOB

SYSTEM IMPLEMENTATION: YOU WILL LEAD, SCOPE, IMPLEMENT, CONFIGURE AND
LAUNCH THE TEAMWORK COMMUNITY FORUM

MANAGE COMMUNITY VENDOR RELATIONSHIPS

ANSWER CUSTOMER QUESTIONS, MODERATE PRODUCT FEATURE REQUESTS
SUBMISSION (IN CLOSE COLLABORATION WITH PRODUCT CHAMPIONS) AND MANAGE
OPERATIONS OF THE ONLINE COMMUNITY FORUM DAILY

PROACTIVELY DRIVE THE GROWTH OF THE COMMUNITY FORUM RECRUITING,
ACTIVATING, ENGAGING, AND RETAINING FORUM CHAMPIONS

LEAD, COLLABORATE AND SUPPORT COMMUNITY CAMPAIGNS AND EVENTS (VIRTUAL
AND IN PERSON EVENTS)

WEEKLY REVIEW AND ANALYSIS OF CUSTOMER ENGAGEMENT TRENDS, CREATED
TOPICS CATEGORY, ACTIVITIES BY USERS

CREATE COMMUNITY CONTENTS AND WORK CLOSELY WITH CUSTOMER EDUCATION AND
ADOPTION CAMPAIGN SPECIALISTS TO ACCELERATE PRODUCT ADOPTION IN THE
HIGH VELOCITY SEGMENT

PROJECT MANAGE THE COMMUNITY CONTENT CALENDAR WORKING CLOSELY WITH
MARKETING, PRODUCT CHAMPIONS AND PRODUCT MANAGERS

WORK CLOSELY WITH THE ADOPTION CAMPAIGN SPECIALIST AND THE CHURN
RESEARCH ANALYSTS TO FUNCTION AS THE VOICE OF THE CUSTOMER (FOR THE
HIGH VELOCITY SEGMENT) WITH OUR PRODUCT TEAM, HELPING TRANSLATE
BUSINESS NEEDS AND PRODUCT REQUIREMENTS INTO NEW SOLUTIONS FOR
CUSTOMERS

ABOUT YOU

5+ YEARS DEMONSTRATED SUCCESS IN COMMUNITY MANAGEMENT, CUSTOMER
SUCCESS, CUSTOMER SUPPORT ROLES

EXPERIENCE IN IMPLEMENTING, USING AND MANAGING COMMUNITY SOFTWARE
PLATFORMS

EXCELLENT ANALYTICAL SKILLS AND EXPERIENCE WITH DATA VISUALIZATION

EXCELLENT COMMUNICATION, WRITING, PRESENTATION AND SOCIAL MEDIA
MANAGEMENT SKILLS WITH PROVEN EXPERIENCE IN:

DESIGNING AND IMPLEMENTING CUSTOMER ENGAGEMENT CAMPAIGNS

RUNNING COMMUNITY CHAMPION OR ADVOCACY PROGRAMS

CREATING VIDEOS, HOSTING VIRTUAL AND IN PERSON CUSTOMER EVENTS (AMA,
TRAINING,LABS)

CUSTOMER-CENTRIC AND RELATIONSHIP-ORIENTED AT YOUR CORE. YOURE DEVOTED
TO ENSURING OUR CUSTOMERS SUCCESS AND ADOPTION OF TEAMWORK AND ABLE TO
ALIGN TECHNICAL CONCEPTS ANDAMP; PRODUCT FEATURES TO BUSINESS NEEDS

PROVEN EXPERIENCE IN WORKING WITH INTERNATIONAL CUSTOMERS AND BEING
PART OF A VIRTUAL TEAM

PROVEN EXPERIENCE IN A FAST GROWING SAAS COMPANY

EXPERIENCE WORKING WITH PROFESSIONAL SERVICES, DIGITAL AND MARKETING
AGENCIES STRONGLY PREFERRED

FLUENCY IN ENGLISH + ADDITIONAL EUROPEAN LANGUAGE (GERMAN/FRENCH/
SPANISH OR ITALIAN)

WHAT YOU CAN EXPECT

WORKING AT TEAMWORK ISN&#**APPLY ON THE WEBSITE**;T LIKE A NORMAL JOB.
WE BELIEVE IN HIRING ONLY THE BEST AND THEN LOOKING AFTER THEM LIKE
THEY DESERVE. ON TOP OF A GREAT FINANCIAL PACKAGE, WE DO EVERYTHING
POSSIBLE TO MAKE TEAMWORK.COM A GREAT PLACE TO WORK.

WE BELIEVE IN PAYING A COMPETITIVE SALARY: EARN WHAT YOU&#**APPLY ON
THE WEBSITE**;RE WORTH, WITH REGULAR REVIEWS. WERE COMMITTED TO YOUR
LONG-TERM FUTURE AT THE COMPANY, AND WERE PASSIONATE ABOUT HELPING YOU
TO IMPROVE AND ENHANCE YOUR SKILLS.

YOU HAVE UNPARALLELED FREEDOM IN HOW YOU DO YOUR JOB. SPOT SOMETHING
THAT NEEDS IMPROVING? OFF YOU GO, MAKE IT HAPPEN. YOULL BE GIVEN ONLY
THE VERY BEST EQUIPMENT SO THAT, WHATEVER YOUR ROLE, YOU&#**APPLY ON
THE WEBSITE**;LL HAVE THE VERY BEST KIT TO HELP YOU DO YOUR BEST WORK.

WE&#**APPLY ON THE WEBSITE**;RE INVESTED IN YOUR HEALTH AND HAPPINESS.
WE OFFER FULL HEALTH INSURANCE AND INCOME PROTECTION TO ALL OUR
EMPLOYEES, SO YOU CAN REST ASSURED THAT YOU AND YOUR LOVED ONES WILL
BE TAKEN CARE OF, NO MATTER WHAT HAPPENS.

WE OFFER AN UNMATCHED WORK ENVIRONMENT, THATS BUILT TO MAKE LIFE EASY
AND IS CONSTANTLY IMPROVED. WE ALSO HAVE AN INCREDIBLE CAMPUS UNLIKE
ANYTHING YOUVE SEEN BEFORE (UNLESS YOUVE ALREADY CHECKED OUT OUR
YOUTUBE CHANNEL). DISCOUNTED TRAVEL SCHEMES AND A BIKE TO WORK SCHEME
MAKE IT EVEN EASIER TO GET TO US, AND CATERED LUNCHES AND PLENTY OF
IN-HOUSE SNACKS AND REFRESHMENTS MEAN THAT YOULL ALWAYS STAY REFRESHED
AND REFUELLED.

WE TAKE WORK-LIFE BALANCE VERY SERIOUSLY: WELL SET YOU UP WITH A
SUBSIDIZED GYM MEMBERSHIP AT THE GYM OF YOUR CHOICE, AS WELL AS WEEKLY
GYM CLASSES AT THE GYM DOWNSTAIRS. WE ALSO HAVE AN IN-HOUSE GAMES
ROOM, FOR WHEN YOU WANT TO TAKE A QUICK BREAK OR CHALLENGE A
CO-WORKER, AND REGULAR COMPANY-SPONSORED LUNCHES, MOVIE NIGHTS, AND
NIGHTS OUT.

SOUNDS EPIC? JOIN THE JOURNEY AT TEAMWORK.

TEAMWORK.COM IS AN EQUAL OPPORTUNITIES EMPLOYER.


We need : English (Good)

Type: Permanent
Payment:
Category: Others

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