communications to make a better world. You can trace this back to our
beginning as pioneers of the world?s first telecommunications
company. At our heart we?re a technology company with research and
innovation in our bones and a desire to be personal, simple, and
brilliant for our customers - those are the values we live by whilst
also creating an inclusive working environment where people from all
backgrounds can succeed.
Our pursuit of progress over the past **Apply on the website** years
has established BT as a strong, successful brand, with huge scale
capable of achieving great things. From supporting emergency services,
hospitals, banks and keeping economies around the world online, safe
and secure, to delivering large scale technology infrastructure like
the creation of BT Sport.
Today in this fast changing, always on, digital world our purpose
remains true. Yet the market conditions, regulation and competition we
face are tougher than ever before. So if you have the drive, optimism
and resilience to help propel us forward we?ll offer unrivalled
personal development, a wealth of opportunities to learn, experience
new things and pursue new careers. If that?s you and what you?re
looking for, we?d love you to be part of our future.
Leads a **Apply on the website**/7 technical team specialising in data
technologies which proactively prevents and reactively resolves
managed customer events and incidents. Ensures our services are
available for customers and fixes issues when they arise. This person
works directly with senior technology teams across our **Apply on the
website** EMS Customers and interfaces directly at CEO/CTO level
during major incidents. Leading the technical investigation and
overall technical recommendations this team is responsible for
restoring service as soon as possible and works to prevent loss of
availability to the mission critical services we underpin for UK
business and Government. Ensures adherence to BT?s Compliance and
Security Policies, including patching and remediating all devices to
protect the BT Brand and protect customers. This role will hold the
decision making process for new and and existing data infrastructure
and applications, ensuring risk, testing and implementation processes
are adhered to and followed.
YOU&#**APPLY ON THE WEBSITE**;LL HAVE THE FOLLOWING RESPONSIBILITIES
* Lead the technical resolution of Data services technologies through
Major Incident Process, which will include senior stakeholders from
Global and Government agencies (can be at CEO/CTO level).
* Ensure suitably qualified resources are available, security
cleared (where appropriate) and technically capable to support all
data services techologies within the **Apply on the website**x7
operations servicing in excess of 4,**Apply on the website**
customers, over **Apply on the website**,**Apply on the website**
managed devices and in excess of an additional **Apply on the
website**,**Apply on the website** reactive support only customer
assets.
* Ensuring appropriate actions are taken to maintain the integrity
of the live environment to prevent loss of availability to the
plethora of mission critical services we underpin for UK business and
Government and the and the consequential impact i.e. brand damage for
BT Group
* Create, drive and evangilise strategic programmes to enhance
customer experience (measured through NPS) meeting Enterprise
Services&#**Apply on the website**; ambition to be the #1 for service
in the Telco market.
* Adhers to BT Security Policy and Compliance, including patching
and remediating all devices to protect the BT Brand and protect
customers
* Able to lead external audits on their specialism to ensure EMS are
compliant with all relevant ISO qualifications ( ISO **Apply on the
website** and ISO **Apply on the website** in particular) in their
field of expertise and demonstrate compliance to the ITIL practice and
continuous improvement in this area.
* Responsible for ensuring the team?s training and development
plans support the individuals requirements and the team?s by
ensuring there are no single points of failure and there is adequate
cover at all times for their activities
* Responsible for the creation and maintenance of the team
objectives & KPI?s ensure they are measureable and meaningful.
* Work jointly with the Technical Services management team and wider
EMS leadership team to deliver transformation programme efficiencies
and scorecard objectives
* Responsible for ensuring the teams infrastructure is maintained
and running at an optimum level to support their services working with
the associated Customer and Service Managers to ensure the Customer
Infrastructure enables us to provide the required Services.
* Responsible for ensuring the team activities and processes are
running effectively with a minimum of wastage. Responsible for the
creation of and maintenance of the Teams processes and working
instructions ensuring the team have clear line of sight on their
personal and team goals and/or objectives.
* Reasonable for driving a continuous improvement (CI) culture
across the team, creating and simplifying practice and process to a
single, best practice and standard approach.
YOU&#**APPLY ON THE WEBSITE**;LL HAVE THE FOLLOWING SKILLS &
EXPERIENCE
* Strong customer focus and drive to provide proactive, pre-emptive
and best in class service
* Ability to lead teams through transformation and continuous change
* Makes right judgments about where to focus and provide strong
visible leadership, and where to manage with a light hand
* Ability to process complex ideas and think logically; perceives
and understands others
* Possesses the ability to take well-evaluated risks and be
audacious in making decisions and taking action
* Proven ability to execute plans under difficult circumstances;
confronts and resolves conflict; demonstrates high energy
* Acts with integrity and takes responsibility for own actions and
responses
* Knowledge and experience of best in class service
* Familiarity with collaborative ways of working and how to manage
and motivate cross-functional teams
* Knowledgeable in business strategy and the drivers of
organisational performance, including people drivers of performance
and financial literacy (e.g. business KPIs, business cases)
* Various Security Accreditation required for this role - DV for
Defence, NPPV2/3 for Police Services and SC for other Security Cleared
-
BENEFITS
At BT, we entertain, educate and empower millions of people every
single day. We?re a brand built on connecting people ? whether
that?s friends, family, businesses or communities. Working here,
you?ll receive an attractive salary and a range of competitive
benefits, but ? more than that ? you?ll be joining an ambitious
organisation with a culture of togetherness, collaboration and
inclusivity, that takes a genuine and proactive interest in your
progress and development. Benefits of working for BT include:
? Competitive salary and on-target bonus plan
? World-class training and development opportunities
? **Apply on the website** days? annual leave (not including bank
holidays)
? Discounted broadband, mobile and TV packages
? Share option and pension scheme programmes
? Flexible benefits to fit around you
We?ve always been an organisation with purpose; to use the power of
communications to make a better world. You can trace this back to our
beginning as pioneers of the world?s first telecommunications
company. At our heart we?re a technology company with research and
innovation in our bones and a desire to be personal, simple, and
brilliant for our customers - those are the values we live by whilst
also creating an inclusive working environment where people from all
backgrounds can succeed.
Our pursuit of progress over the past **Apply on the website** years
has established BT as a strong, successful brand, with huge scale
capable of achieving great things. From supporting emergency services,
hospitals, banks and keeping economies around the world online, safe
and secure, to delivering large scale technology infrastructure like
the creation of BT Sport.
Today in this fast changing, always on, digital world our purpose
remains true. Yet the market conditions, regulation and competition we
face are tougher than ever before. So if you have the drive, optimism
and resilience to help propel us forward we?ll offer unrivalled
personal development, a wealth of opportunities to learn, experience
new things and pursue new careers. If that?s you and what you?re
looking for, we?d love you to be part of our future.
Leads a **Apply on the website**/7 technical team specialising in data
technologies which proactively prevents and reactively resolves
managed customer events and incidents. Ensures our services are
available for customers and fixes issues when they arise. This person
works directly with senior technology teams across our **Apply on the
website** EMS Customers and interfaces directly at CEO/CTO level
during major incidents. Leading the technical investigation and
overall technical recommendations this team is responsible for
restoring service as soon as possible and works to prevent loss of
availability to the mission critical services we underpin for UK
business and Government. Ensures adherence to BT?s Compliance and
Security Policies, including patching and remediating all devices to
protect the BT Brand and protect customers. This role will hold the
decision making process for new and and existing data infrastructure
and applications, ensuring risk, testing and implementation processes
are adhered to and followed.
YOU&#**APPLY ON THE WEBSITE**;LL HAVE THE FOLLOWING RESPONSIBILITIES
* Lead the technical resolution of Data services technologies through
Major Incident Process, which will include senior stakeholders from
Global and Government agencies (can be at CEO/CTO level).
* Ensure suitably qualified resources are available, security
cleared (where appropriate) and technically capable to support all
data services techologies within the **Apply on the website**x7
operations servicing in excess of 4,**Apply on the website**
customers, over **Apply on the website**,**Apply on the website**
managed devices and in excess of an additional **Apply on the
website**,**Apply on the website** reactive support only customer
assets.
* Ensuring appropriate actions are taken to maintain the integrity
of the live environment to prevent loss of availability to the
plethora of mission critical services we underpin for UK business and
Government and the and the consequential impact i.e. brand damage for
BT Group
* Create, drive and evangilise strategic programmes to enhance
customer experience (measured through NPS) meeting Enterprise
Services&#**Apply on the website**; ambition to be the #1 for service
in the Telco market.
* Adhers to BT Security Policy and Compliance, including patching
and remediating all devices to protect the BT Brand and protect
customers
* Able to lead external audits on their specialism to ensure EMS are
compliant with all relevant ISO qualifications ( ISO **Apply on the
website** and ISO **Apply on the website** in particular) in their
field of expertise and demonstrate compliance to the ITIL practice and
continuous improvement in this area.
* Responsible for ensuring the team?s training and development
plans support the individuals requirements and the team?s by
ensuring there are no single points of failure and there is adequate
cover at all times for their activities
* Responsible for the creation and maintenance of the team
objectives & KPI?s ensure they are measureable and meaningful.
* Work jointly with the Technical Services management team and wider
EMS leadership team to deliver transformation programme efficiencies
and scorecard objectives
* Responsible for ensuring the teams infrastructure is maintained
and running at an optimum level to support their services working with
the associated Customer and Service Managers to ensure the Customer
Infrastructure enables us to provide the required Services.
* Responsible for ensuring the team activities and processes are
running effectively with a minimum of wastage. Responsible for the
creation of and maintenance of the Teams processes and working
instructions ensuring the team have clear line of sight on their
personal and team goals and/or objectives.
* Reasonable for driving a continuous improvement (CI) culture
across the team, creating and simplifying practice and process to a
single, best practice and standard approach.
YOU&#**APPLY ON THE WEBSITE**;LL HAVE THE FOLLOWING SKILLS &
EXPERIENCE
* Strong customer focus and drive to provide proactive, pre-emptive
and best in class service
* Ability to lead teams through transformation and continuous change
* Makes right judgments about where to focus and provide strong
visible leadership, and where to manage with a light hand
* Ability to process complex ideas and think logically; perceives
and understands others
* Possesses the ability to take well-evaluated risks and be
audacious in making decisions and taking action
* Proven ability to execute plans under difficult circumstances;
confronts and resolves conflict; demonstrates high energy
* Acts with integrity and takes responsibility for own actions and
responses
* Knowledge and experience of best in class service
* Familiarity with collaborative ways of working and how to manage
and motivate cross-functional teams
* Knowledgeable in business strategy and the drivers of
organisational performance, including people drivers of performance
and financial literacy (e.g. business KPIs, business cases)
* Various Security Accreditation required for this role - DV for
Defence, NPPV2/3 for Police Services and SC for other Security Cleared
-
BENEFITS
At BT, we entertain, educate and empower millions of people every
single day. We?re a brand built on connecting people ? whether
that?s friends, family, businesses or communities. Working here,
you?ll receive an attractive salary and a range of competitive
benefits, but ? more than that ? you?ll be joining an ambitious
organisation with a culture of togetherness, collaboration and
inclusivity, that takes a genuine and proactive interest in your
progress and development. Benefits of working for BT include:
? Competitive salary and on-target bonus plan
? World-class training and development opportunities
? **Apply on the website** days? annual leave (not including bank
holidays)
? Discounted broadband, mobile and TV packages
? Share option and pension scheme programmes
? Flexible benefits to fit around you
We need : English (Good)
Type: Permanent
Payment:
Category: Others
