our users through both direct support interactions as well as scalable
solutions, and on improving the health of our products by helping
people understand how to use them. Those who join our teams are very
passionate about solving people?s issues, and are strong advocates
for the Facebook community. We need influencers who can align
cross-functional partners to ensure the best possible experience for
our platforms.
If you like helping people, Market Operations is for you. The Market
Operations team is seeking a solutions-oriented, data-savvy Market
Specialist who is passionate about providing a great support
experience for our community of users. The successful candidate will
work with the French market team to review content reported for
potential abuse, improve the overall support experience for that
market, as well as solve thematic global issues.
The Market Specialist will be part of a data-driven analysis culture
and will also help scale our operations by optimizing and automating
processes, solving challenging problems and, most importantly, helping
to prevent them. This is a short term **Apply on the website** month
contract position and is based in our Dublin, Ireland office.
Market Specialist, France - Dublin (**Apply on the website** month
Contract)
_RESPONSIBILITIES_
Use market specific knowledge, signals and insights to spot and scope
scalable solutions to improve the support of our community of users in
France
Liaise closely with our vendors to ensure all operational KPIs meet
and exceed targets and work collaboratively to improve processes and
tools and scale solutions
Collaborate with cross-functional teams to improve our processes and
tools
Remain up to date on key workflow changes, operational guidelines,
policy updates and our Community Standards
Investigate and resolve issues that are reported on Facebook such as
requests for account support and reports of potentially abusive
content including but not limited to graphic images, videos and
writings, offensive or derogatory language, and other objectionable
material
Analyse key metrics to improve our operational workflows
Independently deliver solutions for key experience issues through
effective problem solving and project management
Use your problem solving skills to resolve large and complex business
problems
Be the Subject Matter Expert and Go-to-Person for specific, complex
topics
Minimum Qualifications
Bachelors Degree or equivalent experience2+ years of professional
experience within an operations environment
Ability to thrive in a constantly changing Operations environment and
collaborate effectively with a variety of individuals and internal
organisations
Strong written and verbal communication skills in English
Fluency in written and conversational French, demonstrable ongoing
connection with the community in France and detailed knowledge of its
culture and common practices
Passion for supporting the Facebook and Instagram community
Strong analytical and creative problem-solving skills
Preferred Qualifications
Experience with process improvement or project management
Locations
Data Center
About the Facebook company Facebook&#**Apply on the website**;s
mission is to give people the power to build community and bring the
world closer together. Through our family of apps and services,
we&#**Apply on the website**;re building a different kind of company
that connects billions of people around the world, gives them ways to
share what matters most to them, and helps bring people closer
together. Whether we&#**Apply on the website**;re creating new
products or helping a small business expand its reach, people at
Facebook are builders at heart.
Our global teams are constantly iterating, solving problems, and
working together to empower people around the world to build community
and connect in meaningful ways. Together, we can help people build
stronger communities ? we&#**Apply on the website**;re just getting
started. Market Operations&#**Apply on the website**; focus is on supporting
our users through both direct support interactions as well as scalable
solutions, and on improving the health of our products by helping
people understand how to use them. Those who join our teams are very
passionate about solving people?s issues, and are strong advocates
for the Facebook community. We need influencers who can align
cross-functional partners to ensure the best possible experience for
our platforms.
If you like helping people, Market Operations is for you. The Market
Operations team is seeking a solutions-oriented, data-savvy Market
Specialist who is passionate about providing a great support
experience for our community of users. The successful candidate will
work with the French market team to review content reported for
potential abuse, improve the overall support experience for that
market, as well as solve thematic global issues.
The Market Specialist will be part of a data-driven analysis culture
and will also help scale our operations by optimizing and automating
processes, solving challenging problems and, most importantly, helping
to prevent them. This is a short term **Apply on the website** month
contract position and is based in our Dublin, Ireland office.
Market Specialist, France - Dublin (**Apply on the website** month
Contract)
_RESPONSIBILITIES_
Use market specific knowledge, signals and insights to spot and scope
scalable solutions to improve the support of our community of users in
France
Liaise closely with our vendors to ensure all operational KPIs meet
and exceed targets and work collaboratively to improve processes and
tools and scale solutions
Collaborate with cross-functional teams to improve our processes and
tools
Remain up to date on key workflow changes, operational guidelines,
policy updates and our Community Standards
Investigate and resolve issues that are reported on Facebook such as
requests for account support and reports of potentially abusive
content including but not limited to graphic images, videos and
writings, offensive or derogatory language, and other objectionable
material
Analyse key metrics to improve our operational workflows
Independently deliver solutions for key experience issues through
effective problem solving and project management
Use your problem solving skills to resolve large and complex business
problems
Be the Subject Matter Expert and Go-to-Person for specific, complex
topics
Minimum Qualifications
Bachelors Degree or equivalent experience2+ years of professional
experience within an operations environment
Ability to thrive in a constantly changing Operations environment and
collaborate effectively with a variety of individuals and internal
organisations
Strong written and verbal communication skills in English
Fluency in written and conversational French, demonstrable ongoing
connection with the community in France and detailed knowledge of its
culture and common practices
Passion for supporting the Facebook and Instagram community
Strong analytical and creative problem-solving skills
Preferred Qualifications
Experience with process improvement or project management
Locations
Data Center
About the Facebook company Facebook&#**Apply on the website**;s
mission is to give people the power to build community and bring the
world closer together. Through our family of apps and services,
we&#**Apply on the website**;re building a different kind of company
that connects billions of people around the world, gives them ways to
share what matters most to them, and helps bring people closer
together. Whether we&#**Apply on the website**;re creating new
products or helping a small business expand its reach, people at
Facebook are builders at heart.
Our global teams are constantly iterating, solving problems, and
working together to empower people around the world to build community
and connect in meaningful ways. Together, we can help people build
stronger communities ? we&#**Apply on the website**;re just getting
started.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
