THE JOB: MEMBERSHIP OFFICER.
THE PERSON:
The successful candidate will play a pivotal role in the achievement
of our mission, which is to support and empower our members to provide
the highest quality Early Learning and Care and School Age Childcare
services for children and their families in centres and
childminders? homes.
We are seeking an enthusiastic, highly motivated professional, with
the ability to work on their own initiative, to further enhance the
service we provide to our members. The successful candidate will have
experience working in a customer-focused environment in a position of
responsibility, with a focus on high performance, impact measurement
and achievement of strategic goals.? You will be able to demonstrate
a track record working in an integrated way with senior colleagues and
teams across the organisation.
JOB DESCRIPTION:
Early Childhood Ireland is the leading membership organisation in the
Early Learning and Care and School Age Childcare sector, with **Apply
on the website** members. Early Childhood Ireland has a strong track
record that spans over five decades, and our vision is that every
young child is thriving and learning in quality Early Learning and
Care and School Age Childcare in centre-based and childminding
settings.
REPORTS TO: MEMBERSHIP MANAGER.
CONTRACT: Full-time, permanent, following probation.
LOCATION: The organisation is operating on a hybrid basis. Our
national office is based at Tallaght in south Dublin.
JOB PURPOSE:
The successful candidate will be responsible for developing and
maintaining our membership base. Reporting to the Membership Manager,
the Membership Officer will play a key role in delivering
operationally on the organisation?s Membership Strategy with
particular reference to retaining and expanding our membership base
and engaging with our members in line with our Strategic Plan **Apply
on the website** to **Apply on the website**. This role will involve
roll out of innovative ways to ensure retention of existing members
and recruitment and cultivation of new members, including the
communication of new member benefits that focus on member excellence.
RESPONSIBILITIES:
* Support the Membership Manager with the delivery of our five-year
Membership Strategic Plan to support the delivery of the ECI Strategic
Plan **Apply on the website**
* Implement our Membership growth strategy, covering sales,
marketing and retention, in order to deliver volume and income growth
against targets
* Coordinating lead generation and conversion
* Develop and manage the delivery of campaigns to recruit new
members
* In collaboration with our Communications Team, ensure that the
membership offering is clearly presented through digital channels, and
across the Organisation?s communications channels
* Maintaining and building on current relationships with members of
Early Childhood Ireland and continually promote member services and
resolve member queries in timely fashion
* Providing excellent customer service to our members and ensuring
we meet their evolving needs and expectations
* Execute successful and innovative membership renewal campaigns
* Work collaboratively with all teams in the Organisation to deliver
Early Childhood Ireland?s strategy and acquire opportunities to
promote membership via partnerships or third-party affiliates
* Evaluate and monitor campaigns with a view to exceeding targets
* Evaluate renewal systems and communications
* Be the internal champion for the CRM database, maintaining an
overarching understanding of how the database is used throughout the
Organisation.
* Provide detailed reports for Management on ongoing basis
* Other relevant duties that may arise from time to time.
PERSON SPECIFICATION:
* Proven background and experience in sales and customer service and
data proficiency
* Strong attention to detail
* Ability to be creative, innovative, and resourceful
* Excellent administrative and interpersonal skills
* Good organisation and time management skills
* Experience in Customer Relationship Management (CRM)
* Ability to work credibly and collaboratively with staff across the
organisation
* Ability to work under pressure, manage competing priorities and
maintain a professional approach within a team context
* Goal oriented with proven capacity to meet deadlines
* Be competent in Microsoft Word, Excel, Power Point and Outlook
ESSENTIAL REQUIREMENTS
* Proven experience in maintaining and increasing members
* A relevant 3rd level professional qualification at degree level in
an appropriate discipline or equivalent
* A minimum of three years? experience in a relevant area of work
PERSONAL ATTRIBUTES AND QUALITIES
* Dependable
* Organised
* Professional and hardworking
TERMS AND CONDITIONS
EMPLOYER: EARLY CHILDHOOD IRELAND
LOCATION: HYBRID ? HEAD OFFICE LOCATED TALLAGHT, DUBLIN **APPLY ON
THE WEBSITE**
This is a full-time post (**Apply on the website** hours per week)
reporting to the Membership Manager.?
A salary of ?**Apply on the website**,**Apply on the website**
??**Apply on the website**,**Apply on the website** is offered.?
BENEFITS:
* Holiday entitlement of **Apply on the website** days (incremental
increases based on service)
* Contributory Pension Scheme*
* Hospital Saturday Fund (Health Plan - Contributory)*
* Death in Service Benefit*
* AA Road Assistance Cover (where travel is required for role)*
* Flexi Time*
*_Subject to completion of satisfactory probationary period_
Garda Vetting is a requirement of this post.
APPLICATION PROCESS:
To apply, please submit an up-to-date CV and letter of application
setting out your suitability for the role, for the attention of Rita
Dolan via email to: **Apply on the website** before **APPLY ON THE
WEBSITE** PM ON FRIDAY 8 JULY **APPLY ON THE WEBSITE**.
Shortlisting of candidates may apply and will be on the basis of the
Job Description and Person Specification.? Candidates may be asked
for further information or to undertake other tasks to assist in the
assessment process.?
Interviews are planned for Thursday **Apply on the website** July
**Apply on the website**.
Early Childhood Ireland strives to be an Equal Opportunities Employer.
_Early Childhood Ireland does not require the assistance of
third-party agencies at this time_
We need : English (Good)
Type: Permanent
Payment:
Category: Others
