Job Details: French Technical Support Specialist


JobsIreland
Jervis Street
Dublin 1
jobsireland.ie
French Technical Support Specialist
Description

ABOUT TELUS INTERNATIONAL

THIS IS A UNIQUE OPPORTUNITY TO JOIN TELUS INTERNATIONAL (FORMER
VOXPRO) AND BE PART OF THE TEAM THAT REALLY MAKES A DIFFERENCE. OUR
CLIENTS ARE AMAZING AND WORLD-LEADING IN DELIVERING BEAUTIFUL CUSTOMER
EXPERIENCES. YOU WILL GET TO WORK WITH SMART AND GENUINE PEOPLE, IN A
FRIENDLY AND MULTICULTURAL ENVIRONMENT THAT MOTIVATES YOU TO GIVE THE
BEST OF YOURSELF AND HELP YOU TO BUILD A CAREER. YOUR CHANCE FOR
SUCCESS DOESN?T NECESSARILY DEPEND ON YOUR EDUCATION OR YOUR
PREVIOUS EXPERIENCE, AND THIS IS WHAT WE LOVE ABOUT OUR COMPANY. AT
TELUS INTERNATIONAL WE CAN OFFER A PROMISING CAREER WITH LOTS OF
OPPORTUNITIES TO PROGRESS WITHIN THE COMPANY. WE BELIEVE IN SUPPORTING
TALENT ?AND ENCOURAGING OUR EMPLOYEES TO GROW AND SUCCEED.

POSITION OVERVIEW

AS PART OF THIS ROLE YOU WILL BE RESPONSIBLE FOR B2B SUPPORT. AS A
SPECIALIST YOU ARE A MOTIVATED AND ENTHUSIASTIC INDIVIDUAL. A PROBLEM
SOLVER, YOU ARE LOOKING FOR A CHALLENGE IN A DYNAMIC WORK
ENVIRONMENT.YOU WILL BE A MEMBER OF THE TECHNICAL CUSTOMER SUPPORT
TEAM WITH PLENTY OF POTENTIAL TO DEVELOP YOUR CAREER. YOU WILL BE
RESPONSIBLE FOR HELPING OUR CLIENTS? CUSTOMERS UNDERSTAND THEIR
PRODUCTS, SUPPORT CUSTOMERS DURING THE ON-BOARDING PROCESS AS WELL AS
WHEN INTEGRATING THEIR BUSINESS WITH THE CLOUD BASED SOLUTION AND
RESPOND TO DAY-TO-DAY RELATED QUERIES. YOU WILL PLAY A KEY ROLE IN
SUSTAINING AND DEVELOPING THEIR CUSTOMER BASE AS WELL AS MAINTAINING
THE HIGH QUALITY CUSTOMER SERVICE LEVELS THEY OFFER THEIR CLIENTS.AS
PART OF YOUR ROLE, YOU WILL ANSWER INBOUND CALLS AND EMAILS FROM
CUSTOMERS IN LINE WITH CLIENT SLA?S AND TEAM KPI?S. ?YOU WILL
TROUBLESHOOT QUICKLY AND EFFICIENTLY, PROVIDING RESPONSES TO THE
HIGHEST STANDARDS OF PROFESSIONAL CUSTOMER SERVICE.

COMPETENCIES AND RESPONSIBILITIES

CUSTOMER SERVICE - OPERATIONAL BEAUTY IS ONE OF TELUS INTERNATIONAL
(FORMER VOXPRO)  CORE VALUES WILL RESONATE ?WITH YOU, MAKING YOU
ATTENTIVE, EMPATHETIC, CARING, FRIENDLY ?AND HELPFUL TEAM MEMBER, WHO
SUPPORTS EXTERNAL CLIENTS VIA PHONE, EMAIL AND CHAT AS WELL AS BEING
AN ASSET TO THE ?INTERNAL COLLEAGUES. ALWAYS AIMING TO DELIVER
OUTSTANDING SUPPORT TO OUR COMMUNITY AND GOING ABOVE AND BEYOND IN
YOUR DAY TO DAY DUTIES.

COMMUNICATION ?- YOU WILL BE ABLE TO COMMUNICATE EFFECTIVELY AND
EFFICIENTLY WITH ALL OF OUR USERS WHO ARE SEEKING YOUR HELP OR ADVICE.
YOUR COMMUNICATION SKILLS ARE CRITICAL FOR STRENGTHENING RELATIONSHIPS
WITH OUR USERS. YOU WILL HAVE CONTACT WITH USERS THROUGH INBOUND &
OUTBOUND CALLS, CHAT AND EMAIL CHANNELS.

DRIVE FOR RESULTS - THIS ROLE WILL BRING A STRONG LEVEL OF OWNERSHIP
FOR YOUR PERSONAL SUCCESS IN REACHING YOUR TARGETS ON A DAILY BASIS.
YOU WILL GO THE EXTRA MILE TO FIND CREATIVE SOLUTIONS TO ACCOMMODATE
CUSTOMER REQUESTS AND QUERIES.AS PART OF YOUR ROLE IN THIS PROJECT,
YOU WILL ANSWER INBOUND CALLS AND EMAILS FROM CUSTOMERS IN AN
EFFICIENT AND TIMELY MANNER. YOU WILL TROUBLESHOOT, NEGOTIATE AND
PROVIDE INFORMATION AND SOLUTIONS TO CUSTOMERS AND DO SO WITH THE
HIGHEST STANDARDS OF PROFESSIONAL CUSTOMER CARE.

RESILIENCE- YOU WILL ENJOY WORKING IN A DYNAMIC FAST PACED ENVIRONMENT
WHERE YOU ARE READY TO STEP OUTSIDE YOUR COMFORT ZONE FROM TIME TO
TIME. WE BELIEVE THERE IS NO FAILURE, THERE ARE ONLY OPPORTUNITIES TO
EMBRACE AND LEARN FROM NEW EXPERIENCES AS WE MOVE FORWARD. ?THIS ROLE
WILL BRING A HIGH LEVEL OF ACCOUNTABILITY AND YOU WILL THRIVE UNDER
PRESSURE.

TECHNICAL COMPETENCY - YOU ARE A MOTIVATED AND ENTHUSIASTIC INDIVIDUAL
WITH A PASSION FOR TECHNOLOGY. A PROBLEM SOLVER, YOU ARE LOOKING FOR A
CHALLENGE IN A DYNAMIC WORK ENVIRONMENT.AS PART OF YOUR ROLE, YOU WILL
MAKE CALLS AND ADDRESS EMAILS FROM CUSTOMERS IN AN EFFICIENT AND
TIMELY MANNER. ?YOU WILL TROUBLESHOOT QUICKLY AND EFFICIENTLY,
PROVIDING INFORMATION AND SOLUTIONS TO CUSTOMERS AND DO SO WITH THE
HIGHEST STANDARDS OF PROFESSIONAL CUSTOMER SERVICE.

YOU ARE A PERFECT MATCH TO WHAT WE ARE LOOKING FOR IF YOU FIND
YOURSELF CONSTANTLY STRIVING FOR MORE AND DOING YOUR BEST EVERY DAY TO
ACHIEVE EXCELLENT RESULTS

 

 

Requirements

MIN REQUIREMENTS:

*
FLUENT IN ENGLISH AND FRENCH BOTH WRITTEN AND VERBAL ESSENTIAL.

*
EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS, YOU WILL ALSO HAVE
EXCELLENT ATTENTION TO DETAIL.

*
ABILITY TO LEARN QUICKLY AND BE PASSIONATE ABOUT LEARNING NEW
CONCEPTS, TECHNOLOGY, AND PROCESSES.

*
POSSESS STRONG ANALYTICAL SKILLS WITH EXCELLENT COMMUNICATION,
LITERACY & INTERPERSONAL SKILLS.

*
HAVE THE ABILITY TO HANDLE MULTIPLE TASKS AND PRIORITIZE ON AN
ON-GOING BASIS

*
THE PROVEN RESOLUTION, LOGICAL TROUBLESHOOTING, CUSTOMER SERVICE, AND
CUSTOMER SATISFACTION SKILLS.

*
IDEALLY WILL HAVE THIRD-LEVEL EDUCATION IN ONE OF THE FOLLOWING;
VISUAL COMMUNICATIONS, COMPUTER SCIENCE/ WEB DESIGN,
TELECOMMUNICATIONS, COMMERCE, MULTIMEDIA COMMUNICATIONS.

 

 

Offer

WE OFFER:

 ? STABLE JOB - PERMANENT EMPLOYMENT CONTRACTS, ? RELOCATION
PACKAGES FOR CANDIDATES MOVING FROM OUTSIDE IRELAND ? MULTIPLE
BONUSES: PERFORMANCE BASED, LANGUAGE ALLOWANCE ? GREAT REWARDS FOR
REFERRING YOUR FRIENDS: CONSISTENT BONUSES AND PRIZES ?
INTERNATIONAL CAREER - REGULAR TRAINING AND INTERNATIONAL CAREER
OPPORTUNITIES ? MULTILINGUAL EXPOSURE - IMPROVE YOUR SPOKEN AND
WRITTEN LANGUAGE SKILLS ? INSPIRING AND FUN ENVIRONMENT - OUR
OFFICES HAVE BECOME KNOWN FOR THEIR INNOVATIVE, FUN AND PLEASANT
DESIGN. ENJOY OUR ?RELAX? AND ?PLAY? AREAS! ? COMMUNITY
PROJECTS ? WANT TO MAKE THE WORLD A BETTER PLACE? WE RUN CSR
(CORPORATE SOCIAL RESPONSIBILITY) EVENTS ALL YEAR LONG ? PRIVATE
MEDICAL INSURANCE COVERAGE (TENURE BASED) ? WE WORK WITH ONE OF THE
BEST SUPPLIERS - VHI WHERE YOU WILL BENEFIT FROM A PROFESSIONAL
PACKAGE ? BIKE TO WORK TAX RELIEF ? PENSION SCHEME ? MATERNITY
AND PATERNITY LEAVE ? ONSITE DOCTOR ? SUBSIDISED CANTEEN

 

TELUS INTERNATIONAL RECOGNIZES AND EMBRACES THE IMPORTANCE OF VALUES
IN OUR EVER-CHANGING WORKPLACE. TO BE SUCCESSFUL, ALL CANDIDATES MUST
DEMONSTRATE BEHAVIORS THAT ARE REFLECTIVE OF OUR VALUES:

             

?  ????WE EMBRACE CHANGE AND INITIATE OPPORTUNITY

?  ????WE HAVE A PASSION FOR GROWTH

?  ????WE BELIEVE IN SPIRITED TEAMWORK

?  ????WE HAVE THE COURAGE TO INNOVATE

 AT TELUS INTERNATIONAL IRELAND, WE ARE COMMITTED TO DIVERSITY
AND EQUITABLE ACCESS TO EMPLOYMENT OPPORTUNITIES BASED ON ABILITY
Description

ABOUT TELUS INTERNATIONAL

THIS IS A UNIQUE OPPORTUNITY TO JOIN TELUS INTERNATIONAL (FORMER
VOXPRO) AND BE PART OF THE TEAM THAT REALLY MAKES A DIFFERENCE. OUR
CLIENTS ARE AMAZING AND WORLD-LEADING IN DELIVERING BEAUTIFUL CUSTOMER
EXPERIENCES. YOU WILL GET TO WORK WITH SMART AND GENUINE PEOPLE, IN A
FRIENDLY AND MULTICULTURAL ENVIRONMENT THAT MOTIVATES YOU TO GIVE THE
BEST OF YOURSELF AND HELP YOU TO BUILD A CAREER. YOUR CHANCE FOR
SUCCESS DOESN?T NECESSARILY DEPEND ON YOUR EDUCATION OR YOUR
PREVIOUS EXPERIENCE, AND THIS IS WHAT WE LOVE ABOUT OUR COMPANY. AT
TELUS INTERNATIONAL WE CAN OFFER A PROMISING CAREER WITH LOTS OF
OPPORTUNITIES TO PROGRESS WITHIN THE COMPANY. WE BELIEVE IN SUPPORTING
TALENT ?AND ENCOURAGING OUR EMPLOYEES TO GROW AND SUCCEED.

POSITION OVERVIEW

AS PART OF THIS ROLE YOU WILL BE RESPONSIBLE FOR B2B SUPPORT. AS A
SPECIALIST YOU ARE A MOTIVATED AND ENTHUSIASTIC INDIVIDUAL. A PROBLEM
SOLVER, YOU ARE LOOKING FOR A CHALLENGE IN A DYNAMIC WORK
ENVIRONMENT.YOU WILL BE A MEMBER OF THE TECHNICAL CUSTOMER SUPPORT
TEAM WITH PLENTY OF POTENTIAL TO DEVELOP YOUR CAREER. YOU WILL BE
RESPONSIBLE FOR HELPING OUR CLIENTS? CUSTOMERS UNDERSTAND THEIR
PRODUCTS, SUPPORT CUSTOMERS DURING THE ON-BOARDING PROCESS AS WELL AS
WHEN INTEGRATING THEIR BUSINESS WITH THE CLOUD BASED SOLUTION AND
RESPOND TO DAY-TO-DAY RELATED QUERIES. YOU WILL PLAY A KEY ROLE IN
SUSTAINING AND DEVELOPING THEIR CUSTOMER BASE AS WELL AS MAINTAINING
THE HIGH QUALITY CUSTOMER SERVICE LEVELS THEY OFFER THEIR CLIENTS.AS
PART OF YOUR ROLE, YOU WILL ANSWER INBOUND CALLS AND EMAILS FROM
CUSTOMERS IN LINE WITH CLIENT SLA?S AND TEAM KPI?S. ?YOU WILL
TROUBLESHOOT QUICKLY AND EFFICIENTLY, PROVIDING RESPONSES TO THE
HIGHEST STANDARDS OF PROFESSIONAL CUSTOMER SERVICE.

COMPETENCIES AND RESPONSIBILITIES

CUSTOMER SERVICE - OPERATIONAL BEAUTY IS ONE OF TELUS INTERNATIONAL
(FORMER VOXPRO)  CORE VALUES WILL RESONATE ?WITH YOU, MAKING YOU
ATTENTIVE, EMPATHETIC, CARING, FRIENDLY ?AND HELPFUL TEAM MEMBER, WHO
SUPPORTS EXTERNAL CLIENTS VIA PHONE, EMAIL AND CHAT AS WELL AS BEING
AN ASSET TO THE ?INTERNAL COLLEAGUES. ALWAYS AIMING TO DELIVER
OUTSTANDING SUPPORT TO OUR COMMUNITY AND GOING ABOVE AND BEYOND IN
YOUR DAY TO DAY DUTIES.

COMMUNICATION ?- YOU WILL BE ABLE TO COMMUNICATE EFFECTIVELY AND
EFFICIENTLY WITH ALL OF OUR USERS WHO ARE SEEKING YOUR HELP OR ADVICE.
YOUR COMMUNICATION SKILLS ARE CRITICAL FOR STRENGTHENING RELATIONSHIPS
WITH OUR USERS. YOU WILL HAVE CONTACT WITH USERS THROUGH INBOUND &
OUTBOUND CALLS, CHAT AND EMAIL CHANNELS.

DRIVE FOR RESULTS - THIS ROLE WILL BRING A STRONG LEVEL OF OWNERSHIP
FOR YOUR PERSONAL SUCCESS IN REACHING YOUR TARGETS ON A DAILY BASIS.
YOU WILL GO THE EXTRA MILE TO FIND CREATIVE SOLUTIONS TO ACCOMMODATE
CUSTOMER REQUESTS AND QUERIES.AS PART OF YOUR ROLE IN THIS PROJECT,
YOU WILL ANSWER INBOUND CALLS AND EMAILS FROM CUSTOMERS IN AN
EFFICIENT AND TIMELY MANNER. YOU WILL TROUBLESHOOT, NEGOTIATE AND
PROVIDE INFORMATION AND SOLUTIONS TO CUSTOMERS AND DO SO WITH THE
HIGHEST STANDARDS OF PROFESSIONAL CUSTOMER CARE.

RESILIENCE- YOU WILL ENJOY WORKING IN A DYNAMIC FAST PACED ENVIRONMENT
WHERE YOU ARE READY TO STEP OUTSIDE YOUR COMFORT ZONE FROM TIME TO
TIME. WE BELIEVE THERE IS NO FAILURE, THERE ARE ONLY OPPORTUNITIES TO
EMBRACE AND LEARN FROM NEW EXPERIENCES AS WE MOVE FORWARD. ?THIS ROLE
WILL BRING A HIGH LEVEL OF ACCOUNTABILITY AND YOU WILL THRIVE UNDER
PRESSURE.

TECHNICAL COMPETENCY - YOU ARE A MOTIVATED AND ENTHUSIASTIC INDIVIDUAL
WITH A PASSION FOR TECHNOLOGY. A PROBLEM SOLVER, YOU ARE LOOKING FOR A
CHALLENGE IN A DYNAMIC WORK ENVIRONMENT.AS PART OF YOUR ROLE, YOU WILL
MAKE CALLS AND ADDRESS EMAILS FROM CUSTOMERS IN AN EFFICIENT AND
TIMELY MANNER. ?YOU WILL TROUBLESHOOT QUICKLY AND EFFICIENTLY,
PROVIDING INFORMATION AND SOLUTIONS TO CUSTOMERS AND DO SO WITH THE
HIGHEST STANDARDS OF PROFESSIONAL CUSTOMER SERVICE.

YOU ARE A PERFECT MATCH TO WHAT WE ARE LOOKING FOR IF YOU FIND
YOURSELF CONSTANTLY STRIVING FOR MORE AND DOING YOUR BEST EVERY DAY TO
ACHIEVE EXCELLENT RESULTS

 

 

Requirements

MIN REQUIREMENTS:

*
FLUENT IN ENGLISH AND FRENCH BOTH WRITTEN AND VERBAL ESSENTIAL.

*
EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS, YOU WILL ALSO HAVE
EXCELLENT ATTENTION TO DETAIL.

*
ABILITY TO LEARN QUICKLY AND BE PASSIONATE ABOUT LEARNING NEW
CONCEPTS, TECHNOLOGY, AND PROCESSES.

*
POSSESS STRONG ANALYTICAL SKILLS WITH EXCELLENT COMMUNICATION,
LITERACY & INTERPERSONAL SKILLS.

*
HAVE THE ABILITY TO HANDLE MULTIPLE TASKS AND PRIORITIZE ON AN
ON-GOING BASIS

*
THE PROVEN RESOLUTION, LOGICAL TROUBLESHOOTING, CUSTOMER SERVICE, AND
CUSTOMER SATISFACTION SKILLS.

*
IDEALLY WILL HAVE THIRD-LEVEL EDUCATION IN ONE OF THE FOLLOWING;
VISUAL COMMUNICATIONS, COMPUTER SCIENCE/ WEB DESIGN,
TELECOMMUNICATIONS, COMMERCE, MULTIMEDIA COMMUNICATIONS.

 

 

Offer

WE OFFER:

 ? STABLE JOB - PERMANENT EMPLOYMENT CONTRACTS, ? RELOCATION
PACKAGES FOR CANDIDATES MOVING FROM OUTSIDE IRELAND ? MULTIPLE
BONUSES: PERFORMANCE BASED, LANGUAGE ALLOWANCE ? GREAT REWARDS FOR
REFERRING YOUR FRIENDS: CONSISTENT BONUSES AND PRIZES ?
INTERNATIONAL CAREER - REGULAR TRAINING AND INTERNATIONAL CAREER
OPPORTUNITIES ? MULTILINGUAL EXPOSURE - IMPROVE YOUR SPOKEN AND
WRITTEN LANGUAGE SKILLS ? INSPIRING AND FUN ENVIRONMENT - OUR
OFFICES HAVE BECOME KNOWN FOR THEIR INNOVATIVE, FUN AND PLEASANT
DESIGN. ENJOY OUR ?RELAX? AND ?PLAY? AREAS! ? COMMUNITY
PROJECTS ? WANT TO MAKE THE WORLD A BETTER PLACE? WE RUN CSR
(CORPORATE SOCIAL RESPONSIBILITY) EVENTS ALL YEAR LONG ? PRIVATE
MEDICAL INSURANCE COVERAGE (TENURE BASED) ? WE WORK WITH ONE OF THE
BEST SUPPLIERS - VHI WHERE YOU WILL BENEFIT FROM A PROFESSIONAL
PACKAGE ? BIKE TO WORK TAX RELIEF ? PENSION SCHEME ? MATERNITY
AND PATERNITY LEAVE ? ONSITE DOCTOR ? SUBSIDISED CANTEEN

 

TELUS INTERNATIONAL RECOGNIZES AND EMBRACES THE IMPORTANCE OF VALUES
IN OUR EVER-CHANGING WORKPLACE. TO BE SUCCESSFUL, ALL CANDIDATES MUST
DEMONSTRATE BEHAVIORS THAT ARE REFLECTIVE OF OUR VALUES:

             

?  ????WE EMBRACE CHANGE AND INITIATE OPPORTUNITY

?  ????WE HAVE A PASSION FOR GROWTH

?  ????WE BELIEVE IN SPIRITED TEAMWORK

?  ????WE HAVE THE COURAGE TO INNOVATE

 AT TELUS INTERNATIONAL IRELAND, WE ARE COMMITTED TO DIVERSITY
AND EQUITABLE ACCESS TO EMPLOYMENT OPPORTUNITIES BASED ON ABILITY


We need : English (Good)

Type: Permanent
Payment:
Category: Others

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