are a global supplier of Semiconductor lithography systems. The
company provide Service to customers during all the lifecycle of the
Scanner.
Overview:
A responsible position in the site structure, key to Company success
and with primary objective of successfully supporting service
activities across the site supporting tool availability, escalation
and Plan of Action (POA) management, and providing updates and
interface to local team and customer.
A multi-varied technical and responsible role, with expectation to be
a primary Point of Contact (POC) both internally with the local
service team, Applications team and to the customer through regular
meetings and escalation support. The EIC provides technical guidance,
input and direction whilst also working to support coordination of the
daily operational activities
RESPONSIBILITIES:
* Support ongoing activities of co-ordination including Action Plan
(AP) generation, AP/Gantt Management, Troubleshooting, Background
research, Data analysis. ?
* Lead proper pre-planning of work, including resources, tooling,
documentation, parts, Gantts, clarity of APs. ?
* Work independently and own all aspects of Gantt creation, management
and reporting of AP?s for Scheduled machine interventions. ?
* Be up to date on status of ongoing activities and priorities. Work
closely with the ?Immersion? and ?Non-Immersion? Technical
Lead (STL)/EIC to ensure all required activities are planned for and
provide backfill for the STL as required. This may include providing
ongoing operational direction to the team and delegate activities as
per priorities. ?
* Proactively monitor machine health using monitoring systems and
respond appropriately to daily alerts. ?
* Attend customer/internal meetings as required. ?
* Ownership of all aspects of escalations as they arise
(internal/external meetings, Model-Based Problem Solving (MBPS)
creation, AP creation, troubleshooting, etc.). ?
* Work closely with Customer POC to ensure priorities are being
addressed, and escalations are managed. ?
* Develop technical expertise and proficiency across multiple
disciplines to enable efficient analysis and troubleshooting of
machine issues (this may include high level, specialist activities on
the site in order to localize future activities). ?
* Coach, train, mentor & support (as necessary) Service Engineers in
planning and execution of work.
REQUIREMENTS:
* Third-level qualification in a related Engineering field such as
Electronics, Electrical, Mechanical, Electro
Mechanical, Physics or Optics and/or commensurate experience in a
semiconductor environment. ?
* Good understanding of Photolithography and Semiconductor processing
an advantage. ?
* Experience in Data analysis, manipulation and interpretation ?
* Proficiency in the Microsoft Office suite, especially with Excel &
PowerPoint. ?
* Experience in data parsing using scripting (e.g. Perl, VB, etc.)
would be an advantage as well as experience in engineering software
for data manipulation and visualisation (e.g. Excel, JMP, Matlab,
etc.). ?
* Excellent problem solving skills. ?
* Ability to mentor and provide technical leadership. ?
* Practical ?hands-on? ability. ?
* Self-motivated to learn on the job ?
* Fluent English (written & spoken), Japanese is a benefit ?
* Excellent customer-oriented presentation skills. ?
* Ability to develop and maintain effective working relationships with
co-workers and customers.
Considerations: ?
* Flexibility to work a variety of shift patterns, including working
normal office hours, dayshift, nightshift, weekend on-call and weekend
working. ?
* Occasional long periods abroad for training and customer assistance
as required.
What the Company offer: ?
* Competitive salary and benefits package including: leasing car or
car allowance, unsocial hours allowance (as worked), discretionary
bonus, contributory pension scheme, life insurance, healthcare
insurance (incl. spouse/family), long-term service awards. ?
* Comprehensive training program involving international travel. ?
* Opportunities for professional development Our client is one of the world?s leading optical companies, they
are a global supplier of Semiconductor lithography systems. The
company provide Service to customers during all the lifecycle of the
Scanner.
Overview:
A responsible position in the site structure, key to Company success
and with primary objective of successfully supporting service
activities across the site supporting tool availability, escalation
and Plan of Action (POA) management, and providing updates and
interface to local team and customer.
A multi-varied technical and responsible role, with expectation to be
a primary Point of Contact (POC) both internally with the local
service team, Applications team and to the customer through regular
meetings and escalation support. The EIC provides technical guidance,
input and direction whilst also working to support coordination of the
daily operational activities
RESPONSIBILITIES:
* Support ongoing activities of co-ordination including Action Plan
(AP) generation, AP/Gantt Management, Troubleshooting, Background
research, Data analysis. ?
* Lead proper pre-planning of work, including resources, tooling,
documentation, parts, Gantts, clarity of APs. ?
* Work independently and own all aspects of Gantt creation, management
and reporting of AP?s for Scheduled machine interventions. ?
* Be up to date on status of ongoing activities and priorities. Work
closely with the ?Immersion? and ?Non-Immersion? Technical
Lead (STL)/EIC to ensure all required activities are planned for and
provide backfill for the STL as required. This may include providing
ongoing operational direction to the team and delegate activities as
per priorities. ?
* Proactively monitor machine health using monitoring systems and
respond appropriately to daily alerts. ?
* Attend customer/internal meetings as required. ?
* Ownership of all aspects of escalations as they arise
(internal/external meetings, Model-Based Problem Solving (MBPS)
creation, AP creation, troubleshooting, etc.). ?
* Work closely with Customer POC to ensure priorities are being
addressed, and escalations are managed. ?
* Develop technical expertise and proficiency across multiple
disciplines to enable efficient analysis and troubleshooting of
machine issues (this may include high level, specialist activities on
the site in order to localize future activities). ?
* Coach, train, mentor & support (as necessary) Service Engineers in
planning and execution of work.
REQUIREMENTS:
* Third-level qualification in a related Engineering field such as
Electronics, Electrical, Mechanical, Electro
Mechanical, Physics or Optics and/or commensurate experience in a
semiconductor environment. ?
* Good understanding of Photolithography and Semiconductor processing
an advantage. ?
* Experience in Data analysis, manipulation and interpretation ?
* Proficiency in the Microsoft Office suite, especially with Excel &
PowerPoint. ?
* Experience in data parsing using scripting (e.g. Perl, VB, etc.)
would be an advantage as well as experience in engineering software
for data manipulation and visualisation (e.g. Excel, JMP, Matlab,
etc.). ?
* Excellent problem solving skills. ?
* Ability to mentor and provide technical leadership. ?
* Practical ?hands-on? ability. ?
* Self-motivated to learn on the job ?
* Fluent English (written & spoken), Japanese is a benefit ?
* Excellent customer-oriented presentation skills. ?
* Ability to develop and maintain effective working relationships with
co-workers and customers.
Considerations: ?
* Flexibility to work a variety of shift patterns, including working
normal office hours, dayshift, nightshift, weekend on-call and weekend
working. ?
* Occasional long periods abroad for training and customer assistance
as required.
What the Company offer: ?
* Competitive salary and benefits package including: leasing car or
car allowance, unsocial hours allowance (as worked), discretionary
bonus, contributory pension scheme, life insurance, healthcare
insurance (incl. spouse/family), long-term service awards. ?
* Comprehensive training program involving international travel. ?
* Opportunities for professional development
We need : English (Good)
Type: Permanent
Payment:
Category: Others
