JOB TITLE: RECEPTIONIST AND SUPPORTER SERVICES EXECUTIVE
REPORTING TO: Director of Individual Giving
DEPARTMENT: Individual Giving
JOB LOCATION: UNICEF Ireland, **Apply on the website** Lower Ormond
Quay, Dublin 1, Ireland
HOURS: **Apply on the website**.5 hours per week (9.**Apply on the
website**am to 5.**Apply on the website**pm)
LOCATION: Office based
CONTRACT: Permanent
UNICEF works in some of the world?s toughest places, to reach the
world?s most disadvantaged children - to save their lives; to defend
their rights; to help them fulfil their potential. Across **Apply on
the website** countries and territories, we work for every child,
everywhere, every day, to build a better world for everyone. Entirely
funded by voluntary donations, this vital work for children cannot
happen without our supporters.
JOB PURPOSE:
This is an exciting opportunity for an enthusiastic and experienced
receptionist who believes in UNICEF?s work for children and
understand the importance of delivering outstanding supporter/customer
service. The post holder will play a key role in the organisation by
providing ongoing support and assistance to UNICEF donors and
assisting in administrative tasks to support fundraising campaigns and
other initiatives.
MAIN DUTIES & RESPONSIBILITIES:
* Greeting all guests to the office, screening a high volume of calls
and emails all while assisting members of the team with admin tasks.
* Offering best level of care as the first point of contact for
donors queries via phone, post, email, walk-ins and through UNICEF
Ireland?s social media channels.
* Working to respond to all donor queries within **Apply on the
website** hours where appropriate and ensure all donors are thanked
within **Apply on the website** hours of a donation being received.
* Dealing with any issues or donor queries in an efficient and
timely manner and escalating to management where necessary.
* Tracking and monitoring complaints and providing ongoing feedback
to relevant managers.
* Supporting the fundraising teams in administrative tasks such as
preparing mailings, fulfilling shop orders, posting thank you letters
etc.
* Supporting the daily cleaning, update and maintenance of the CRM
by ensuring data is up to date and accurate.
* Liaising with colleagues, management and external stakeholders as
required.
* Building and maintaining strong professional relationships.
* Perform general office and administrative duties, assisting in
various donation processing activities when required.
* Other duties as required
RELEVANT EXPERIENCE AND SKILLS
_QUALIFICATION_
* A qualification or training related to the role would be considered
an asset.
_EXPERIENCE_
* At least 2+ year experience in a similar role. Experience answering
a high volume of calls and familiar with working in fast-paced
environment while delivering outstanding supporter service.
Administrative experience will be considered an advantage.
_KNOWLEDGE, SKILLS, AND ABILITIES_
* Fluent in spoken and written English.
* Excellent verbal and written communication skills with a strong
customer focus.
* Excellent attention to detail and high levels of accuracy
* Excellent organisational skills and a positive attitude to work.
* Proficient in Microsoft Excel, comfortable using Microsoft Outlook
and CRM and strong administrative skills.
* Professional, clear, and friendly telephone manner
* Flexible and adaptable to support business needs with a positive
attitude
* Strong team player with the ability to work independently.
* Self-motivated person with demonstrated capacity to work under
pressure to evolving deadlines.
* Ability to multi-task and prioritise effectively.
* Innovative thinker with well-developed problem-solving skills
* Passionate about the work UNICEF does for children all around the
world
TO APPLY:
Please send a cover letter and CV to?**Apply on the website** by
Tuesday 7th December.
Child Safeguarding Policy
UNICEF Ireland is committed to adhering to the highest standards of
child protection and child safeguarding. UNICEF reserves the right not
to employ staff or engage volunteers or other representatives who are
deemed to pose or potentially pose a risk to the protection of
children, to the full extent permitted by law. Additionally, all
candidates must sign UNICEF Ireland?s Child Protection Policy &
Procedures before commencing employment, engaging as a volunteer,
intern, consultant or representative of UNICEF Ireland.
We need : English (Good)
Type: Permanent
Payment:
Category: Others
