Job Details: Pobal: Early Years Provider Centre Advisor


Irish Future
Talbot Street
Dublin 1
irishfuture.ie
Pobal: Early Years Provider Centre Advisor


ROLE: ADVISOR - EARLY YEARS PROVIDER CENTRE

DIRECTORATE: Early Years Operations
GRADE: 1
REPORTING TO: Coordinator - Early Years? Service Provider Centre

ROLE PURPOSE/ SUMMARY

To provide SERVICE EXCELLENCE to our customers and colleagues by
building a deep understanding of their needs, requirements and
expectations and consistently meeting, managing and exceeding their
expectations in a professional, courteous and respectful manner

Responsible for resolving all queries from Service Providers and
meeting service level agreements metrics.

* Provide excellent customer service to customers through management
of cases, phone calls, good communications and case management.
* Support operational activities and tasks to ensure efficient and
effective processing of applications, registrations and payments.
* Support compliance with programme rules & guidance, internal
policies, procedures and controls.

_PLEASE SEE JOB DESCRIPTION AND PERSON SPECIFICATION ATTACHED BELOW_

SELECTION PROCESS

Selection will involve short listing of applicants for interview based
on the criteria for the position as outlined in this job description
and person specification.
The complete job spec, application form and further information can be
found on the Pobal website?

We need : English (Good)

Type: Permanent
Payment:
Category: Others

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Please Provide a Cover in the English Language.
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