ON-CALL ADVISOR
THE COMPANY:
Barr?g Healthcare is a family run organisation based in Dublin with
services nationwide providing residential care and day packages
nationwide to enable people who need support across the areas of
mental health, disability, aftercare, transitional and mainstream
social care. Our programmes are built around our central philosophy;
to embrace the possibilities for each person in our care and work with
support agencies and local community groups to grow and foster
independence towards an outcome of social interaction and purposeful
contribution, celebrating the best of each person?s ability. We
pride ourselves on working to support and champion both our service
user?s and staff and welcome applications from any person that feels
they would be a good fit within our organisation. The right candidate
for this role will strive to enhance the lives of the individuals by
promoting their community inclusion and equal citizenship.
BENEFITS:
* Competitive starting salary
* Pension scheme (PRSA)
* Access to Cycle to Work Scheme
* Tax free bus / luas / rail / coach tickets to assist with travel
costs to and from work
* Access to Employee Assistance Programme
* Opportunity for further education
JOB TITLE: On-Call Advisor
JOB TYPE: Part time, Permanent
APPLICATIONS CONSIDERED VIA: E-mail, **Apply on the website**
APPLICATION FORMAT: Please submit a cover letter and recent CV
explaining your suitability for the role and current CV for
consideration
PROPOSED INTERVIEW DATES: TBC
LOCATION OF POST: Cork OR Dublin. The On-Call Advisor can be based
remotely during shift (possibility for Cork applicants to be based at
The Hub in Mayfield)
CONTACT FOR INFORMAL ENQUIRIES: **Apply on the website**
LOCATION OF POST: Cork OR Dublin. The On-Call Advisor can be based
remotely during shift (possibility for Cork applicants to be based at
The Hub in Mayfield)
REPORTING RELATIONSHIP: The On-call Advisor will report to the
Operations Manager.
SALARY: ?**Apply on the website** per hour, Sunday paid +**Apply on
the website**% (?**Apply on the website**.**Apply on the website**
per hour). Sleepover rate applies if no night calls (**Apply on the
website**.**Apply on the website** to **Apply on the website**.**Apply
on the website**), Public Holidays paid at Double Time.
HOURS OF WORK: 4pm to 8am Mon ? Sun AND Public Holidays. Possibility
of cover for Sat/Sun/ Public Holiday Day Shift 8am to 5pm.
PURPOSE OF ROLE:
The On-Call Advisor will support the out of hours on-call service for
Barr?g Healthcare and be responsible for selected tasks and duties to
relating to the effective delivery of Barr?g Healthcare Services in
their assigned area. The key to success is to work on his / her own
initiative to resolve and prevent issues through a proactive,
collaborative and structured approach.
The On-Call Advisor will be on-call from home (or from The Hub in
Mayfield, Cork if preferred) and must be able to respond promptly to
issues referred to them for the duration of their on-call duty.
Advisors fulfilling this duty are expected to be available and capable
of fulfilling the on-call duty in line with normal professional
expectations of their role.
The On-Call role is primarily one of offering support and advice in
making decisions and facilitating in potentially difficult
circumstances. On-call advisors may also be contacted to confirm
actions taken by staff are appropriate and that there are no
shortfalls or omissions.
On-call Advisors will be responsible for covering shifts when gaps in
the schedule are identified or extra support is needed.
KEY RESPONSIBILITIES:
* Be the first point of contact for all calls to the on-call service.
* Advise and direct staff team on appropriate actions
* Provide cover for shifts when gaps in the schedule are identified
(sickness / emergency replacement)
* Log all calls in the on-call log
* Escalate any P1 (Priority 1) issues to the Manager On-call for
advice and reporting purposes
* Support staff team and ensure check in after incidents are
resolved
* Maintain confidentiality at all times
MAIN DUTIES AND RESPONSIBILITIES
* Be the first point of contact for all calls to the on-call service.
* Advise and direct staff team on appropriate actions
* Provide cover for shifts when gaps in the schedule are identified
(sickness / emergency replacement) in the absence of BHC scheduler
* Escalate any P1 (Priority 1) issues to the Manager On-call for
advice and reporting purposes
* Escalate feedback and detail in the on-call log to all appropriate
employees
* Record and report areas of concern to business management and
relevant colleagues
* Support staff team and ensure check in after incidents are
resolved
* Maintain confidentiality at all times
* Provide on-call colleagues with a detailed hand over on finishing
shift.
* Accident & Incident Reporting
* Ensure all communication is conducted professionally and in a
timely manner
* Ensure that all records are updated and maintained to a
professional standard
* Ensure that all information and records relating to young
people/vulnerable adults, their families, staff, colleagues etc., are
treated in a thoroughly professional manner in line with local
guidelines and in accordance with the principles of confidentiality,
data protection legislation and Freedom of Information.
* To comply with GDPR guidelines
* To consistently promote a positive image of the company.
* To maintain good working relationships with all colleagues and
customers.
* Covering operational shifts in exceptional circumstances
* To undertake any other related or special tasks applicable to the
post as required by the Service
ELIGIBILITY CRITERIA
QUALIFICATIONS AND /EXPERIENCE.
* An appropriate qualification in health or social care management at
an appropriate level (Level 5 or higher on QQI scale in Healthcare,
Social Care or a related field)
* Experience of supporting on-call service or supervisory /
management experience is an advantage
AND: Have a minimum of two years? experience of working in Social
care / Child protection / Community care or other child and family
services with a similarly challenging client group.
AND: Candidates must have a suitable standard of professional
attainments.
AND: Candidates must have the requisite knowledge and ability
(including a high standard of suitability for the proper discharge of
the duties of the office) with a calm and organised approach to
handling workload and a diverse range of questions.
AND: Have proficient ICT skills including a working knowledge of
Microsoft Packages - Excel and Word and be familiar with an email
package e.g. Lotus Notes/Outlook and the use of online tools and apps.
_All roles subject to Garda Vetting, overseas security clearance and
reference checks._
We need : English (Good)
Type: Permanent
Payment:
Category: Health
