Job Details: The Irish Blue Cross: Receptionist (Maternity Cover)


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The Irish Blue Cross: Receptionist (Maternity Cover)


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JOB TITLE: RECEPTIONIST FOR MATERNITY COVER, 6 MONTHS APPROX.

BASED: The Irish Blue Cross, **Apply on the website**A Goldenbridge
Industrial Estate, Inchicore, Dublin 8

RESPONSIBLE TO: Head of Veterinary Services, Senior Receptionist

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JOB SUMMARY:

The Irish Blue Cross is currently recruiting for maternity cover for
the position of Receptionist. The Receptionist plays a vital role in
the daily activities of The Irish Blue Cross. Our receptionists are
the first point of contact for clients. The successful candidate will
be professional, hard-working, diligent and conscientious and he/she
will have excellent organisational and interpersonal skills.

KEY DUTIES AND RESPONSIBILITIES FOR RECEPTIONIST:

DAILY DUTIES:

* Handle and sort incoming post.
* Check the correct voice-mail greeting is activated on the phone
system both morning and evening.
* Ensure reception is attended at all times and that another member
of staff covers your breaks.
* Check the voicemail frequently to ensure all clients are called
back promptly.
* Answer the phone and return calls with excellent phone and
personal communication with clients.
* Book appointments and ensure the diary appointments are well
organised.
* Advise clients of the consult procedure at either the Inchicore
Clinic or Mobile Clinics when booking appointments.
* Ensure all clients attending appointments are not currently unwell
or showing symptoms of Covid-**Apply on the website**.
* Send reminders to clients for the following day?s appointments.
* Confirm all surgical appointments for the following day and week
and ensure clients are aware to fast their pet and of the estimate for
the procedure.
* Liaise with clinic staff throughout the day and monitor that
appointments are running on schedule.
* Greet/check in clients on arrival and check their eligibility.
Update eligibility on their file
* Confirm eligibility of any new clients when booking appointments
and note their eligibility on file.
* Ensure the reception door is kept closed at all times, this is in
the interest of staff safety and data protection.
* Ensure clients sign all relevant forms required for their pets
procedure that day and that they are aware of the procedures when
animals are hospitalised.
* Take medication orders from clients and put these orders onto the
nurses medication list.
* Take payments from clients and cash off the payment on their file.
* Adhere to cash handling procedures and ensure cash is correctly
counted and recorded.
* If there is a discrepancy in the cash please note what the cash
should be, the actual cash, what you have done to try find the cash
and please notify Head of Veterinary Services or a member of
management.
* Keep reception clean and tidy and keep the waiting room clean and
free from noxious odours. Be vigilant at all times and clean any
accidents or spillages as promptly as possible and place the Do Not
Slip Sign if there is any wet area.
* Check toilets and warehouse especially after clients and visitors
depart to ensure that all is in order and empty any bins required.
* Ensure there is good stock of disinfectant, tissue, poop bags,
gloves and any other products required for cleaning any accidents.
Notify the person who does the orders if something is running low.
* Liaise with suppliers regarding any queries or issues with
deliveries or services.
* Instruct suppliers to deliver goods to the designated areas within
the premises.
* Notify the appropriate department of any deliveries ?
fundraising, stationary etc. to ensure all deliveries are attended to.
* Notify the nurse on duty immediately when the Veterinary Supplies
order arrives and ensure any cold storage Veterinary Supplies are
immediately unpacked and correctly stored.
* Adhere at all times to our codes of practice on health and safety,
hygiene, reporting incidents, confidentiality and data protection.
* Adhere at all times to our Covid-**Apply on the website**
protocols.
* Ensure there is clear handover of information for the receptionist
on duty the following day. If there is anything to be followed up on
please leave a note for the staff on duty the following day.
* Retrieve history records for clients as required in line with GDPR
procedures.

KEY TEAM RESPONSIBILITIES:

* Communicate professionally at all times with staff and clients.
* Work closely with the veterinary and administration team to
deliver the best possible quality customer service to clients.
* Follow in house procedures with regards to escalating situations
either on the phone or in person.
* Work as part of a team to support other staff members in their
roles.
* Work with the veterinary team to educate clients on responsible
pet ownership.

OTHER DUTIES:

* Adherence to Health & Safety standards notifying the Health &
Safety Officer of any issues or hazards arising.
* Strict adherence to clinic hazardous material protocols.
* Attend Health & Safety, Data Protection and other relevant
training sessions.
* Assist clinical staff in Inchicore with daily laundry, cleaning
etc.
* Assist and support the manager, staff and volunteers in achieving
the overall aims of the organisation.
* Ensure neat and appropriate stock storage and assist with periodic
stock takes.
* Make sure to always provide non-veterinary based advice or
assistance to clients.
* Ensure effective flow of factual information from front of house
to back of house to the other members of the veterinary team.
* Ensure all clients attending have been screened for Covid-**Apply
on the website**, are not unwell, are not a close contact of someone
diagnosed with Covid-**Apply on the website** and have not been
advised to isolate.
* Ask clients that have pets with suspect infectious cases e.g
parvo, kennel cough etc. to wait outside until they are called by the
vet. Always inform the clinical staff if you suspect such infectious
case. Reception area and corridors will need to be thoroughly
disinfected after any such case please check this with the vet on
duty.
* Report any broken or damaged equipment to management
* Report any problems that may arise in relation to reception or
front of house that may impact on personal safety and security.

ESSENTIAL QUALITIES AND COMPETENCIES:

* Experience working in a veterinary setting
* Relevant QQI/FETAC course
* Professional and ethical
* Good communication skills both oral and written - essential for
dealing with clients and working as part of a team
* Good computer skills including accurate data entry
* Good time management skills with the ability to work to deadlines
in a fast paced environment and to organise and prioritise workloads
* Ability to use initiative
* Good attention to detail
* Good work ethic and willingness to learn
* Friendly manner, excellent telephone manner and commitment to
providing excellent customer service
* Ability to follow direction and comply with Health & Safety and
Security & Insurance requirements and protocols
* An ability to learn and understand medical terminology and
procedures

DESIRABLE CRITERIA:

* Experience with cash handling procedures
* Experience working in a reception environment

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CONTRACT TERMS AND CONDITIONS:

The hours of work are **Apply on the website** hours over 2 weeks. The
shift pattern is on a 2 week rotation.

Week 1

* Tuesday 7.**Apply on the website**am ? 7.**Apply on the
website**pm (**Apply on the website** working hours, 1 hour unpaid
lunch break, **Apply on the website** minute morning break and **Apply
on the website** minute evening break)
* Wednesday 7.**Apply on the website**am ? 7.**Apply on the
website**pm
* Thursday 7.**Apply on the website**am ? 7.**Apply on the
website**pm

Week 2

* Monday 7.**Apply on the website**am ? 7.**Apply on the
website**pm
* Friday 7.**Apply on the website**am ? 7.**Apply on the
website**pm
* Saturday 9am-2pm

The role may have some extra hours. A flexible approach to working
hours is required.

SALARY: ?**Apply on the website** per hour, commensurate with
experience

HOW TO APPLY FOR THIS POSITION

To apply please send your CV and cover letter, by Friday **Apply on
the website**th February 5pm, in the strictest confidence to: **Apply
on the website**

The Irish Blue Cross is an equal opportunities employer.

This job description is intended to outline key duties and
responsibilities for this position. It is not intended to be an
exhaustive list of all duties, responsibilities and activities
required.

ABOUT THE ORGANISATION

The Irish Blue Cross is an animal care charity (Registered Charity No.
**Apply on the website**), founded in Ireland in **Apply on the
website**, well known for the provision of pet care amongst the least
well off pet owners in the Dublin region. Our teams deliver in the
region of **Apply on the website**,**Apply on the website** veterinary
treatments and procedures annually at our ten mobile veterinary
clinics and the main Inchicore Clinic. Our vets ensure pets are
restored to best health and receive the preventative care they require
to prevent disease.

The Irish Blue Cross horse ambulance service operates at all Irish
race meetings and at main equestrian events such as the RDS Horse
Show, Ballindenisk and Tattersalls International Horse Trials each
year. Our operatives work closely with veterinary officers to assist
horses that become injured or require assistance during the course of
racing or eventing.

The Irish Blue Cross operates its main office and small animal
facilities at **Apply on the website**A Goldenbridge Industrial
Estate, Inchicore, Dublin 8.


We need : English (Good)

Type: Permanent
Payment:
Category: Others

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