Job Details: Dyspraxia DCD Ireland: Helpline and Administration Officer


Irish Future
Talbot Street
Dublin 1
irishfuture.ie
Dyspraxia DCD Ireland: Helpline and Administration Officer


JOB TITLE:_ _HELPLINE AND ADMINISTRATION OFFICER

LOCATION Flexible

HOURS **Apply on the website** hours per week with capacity to grow
the role

SALARY ?**Apply on the website**.**Apply on the website** per hour

ANNUAL LEAVE **Apply on the website** days per year (pro-rata)

REPORTS TO CEO

Key Relationships & Interactions
Internal: CEO, clinical staff, volunteers, group facilitators,
interns.
EXTERNAL: Members, People with Dyspraxia/DCD and their families,
General public, Community and Voluntary Sector Organisations, National
representative organisations, Universities, Other key stakeholders as
required.

THE ORGANISATION

ABOUT DYSPRAXIA/DCD IRELAND

Dyspraxia/DCD is Irelands national charity for children and adults
with Dyspraxia/DCD (Developmental Coordination Disorder) and their
families. We are a registered charity and a not-for-profit company
limited by guarantee (CLG) that aims to increase awareness of
Dyspraxia/DCD Ireland and support people with Dyspraxia/DCD and their
families through education and training activities, therapeutic
support programmes, advocacy and lobbying. Dyspraxia/DCD Ireland is a
member based organisation with a strong partnership development ethos;
we work closely with clinicians and Universities in Ireland and the UK
to build research and best practice. Dyspraxia/DCD Ireland operates in
an inclusive and transparent manner with a strong focus on good
governance.

OUR VISION

A society where people with dyspraxia/DCD have the knowledge and
skills to live to their full potential, and where family members,
friends and service providers understand how best to offer support.

OUR MISSION

To ensure that the dyspraxia/DCD community have the information,
skills and support to effectively fulfil their potential and to equip
professionals and the wider society with information about
dyspraxia/DCD in order to promote understanding and accessibility at a
national level.

OUR VALUES

As an organisation, we commit to the following values in all aspects
of our work:

* INTEGRITY ? We will be professional and respectful in how we
undertake our work to ensure our services reflect evidence-based, best
practice training and interventions.
* HIGH-QUALITY ? We will continuously work to deliver high-quality
services and governance standards.
* INCLUSIVE ? We are a non-judgemental and inclusive organisation
that is open and welcoming to people of all backgrounds, identities,
and experiences.
* TRANSPARENT ? We will be transparent and accountable to our
members and the wider community in all areas of our work.
* RESPONSIVE ? We are committed to being adaptive, flexible and
responsive to the needs of our members and to any person who seeks our
assistance. We will provide people with the best support to help them
reach their full potential.
* IMPACT DRIVEN ? We believe in using our resources to generate
the greatest impact for people with dyspraxia/DCD and we will
continuously explore ways in which we can improve our work into the
future.

OUR APPROACH TO SERVICE DELIVERY

Our services are guided by our values and informed by best practice
and family centred and?strengths based approaches. We recognise that
developing skills, building confidence and strengthening relationships
will help people with Dyspraxia/DCD to protect their wellbeing and to
live independently through childhood and into adulthood. We promote
well researched interventions based on client preferences to guide and
inform the delivery of treatments and services.

POSITION SUMMARY

We now have an exciting and challenging role opening for a
self-directed and confident individual to join our team to provide
helpline and administration support. The role is versatile and
flexible and will ensure that the successful candidate will learn a
wide range of skills to enhance their career progression in the not
for profit sector.

OUR IDEAL CANDIDATE WOULD HAVE:

* Excellent customer service skills
* Strong, concise and empathetic communication skills
* Proficiency with Microsoft Office (Word, PowerPoint, Excel &
Outlook)
* 2+ years of experience working in a busy and varied office
environment
* A professional, flexible attitude with a strong work ethic and
proven reliability
* Strong organisational skills with the ability to multi-task
* The ability to accomplishing goals as set out in the
organisational strategic plan
* A relevant academic qualification or aligned prior work experience

PERSONAL COMPETENCIES

* Capacity to plan, organise and prioritise
* Resilient and open to change
* Self-directed, Innovative and a problem solver
* Empathy, creativity and curiosity

KEY RESPONSIBILITIES

* Handle all incoming requests for information and support via our
telephone helpline and email enquiries in a sensitive and professional
manner.
* Assess and categorise the support and information requirement of
members and individuals seeking advice from Dyspraxia/DCD Ireland.
* Respond effectively and efficiently to calls and emails.
* Develop resources, information materials and provide support to a
range of online and in person events based on the needs of the
organisation.
* Adhere to protocols and policies to ensure compliance with all
regulation and best practise guidelines.
* Engage in appropriate training to meet the evolving needs of the
service.
* Provide regular updates to the CEO.
* Develop and maintain positive relationships with key stakeholders.
* Maintain the organisations data base and collate data on a regular
basis.
* Actively participate in innovation and support change and
improvement initiatives within the organisation.

ESSENTIAL SKILLS

* Excellent interpersonal skills.
* Ability to adapt communication and engage with a diverse community
of people.
* Excellent time management, prioritisation and organisational
skills.
* Strong ability to communicate in the written form including in
emails or guidance documents.
* Strong computer literacy.
* Strong administrative skills.
* Discretion and confidentiality.
* Experience in remaining calm and in control in challenging
situations by utilising appropriate risk assessment and situation
management skills.

DESIRED SKILLS /EXPERIENCE

* Lived or family experience of Dyspraxia/DCD.
* A working knowledge of the Salesforce customer relationship and
data management system.
* An understanding of social inclusion issues.
* Knowledge of disability and equality legislation and public
policy.
* Experience in organising online education workshops and in person
events.
* Experience of working in a helpline setting.

WHAT WE CAN OFFER YOU

* Flexible hours, work from home, and hybrid working arrangements.
* Ongoing training and professional development opportunities.
* **Apply on the website** days? annual leave per year (FTE).
* Gifted three days? annual leave at Christmas.
* Access to our VHI staff support programme.
* An ergonomic assessment and necessary equipment to enable you to
work from home.
* A fun, exciting and challenging work environment within a
supportive team.

FURTHER INFORMATION

Please outline in your cover letter your suitability for the role with
the above criteria in mind. Candidates will be short-listed based on
their response to the above criteria and will be contacted by email
for interview.

Informal enquiries for this position are welcomed by contacting:
Sharon Lane, CEO Dyspraxia/DCD Ireland **Apply on the website** Tel:
**Apply on the website**

Closing date for receipt of applications is 8th June **Apply on the
website**
Interviews will be held on the **Apply on the website**th and the
**Apply on the website**th June **Apply on the website**


We need : English (Good)

Type: Permanent
Payment:
Category: Others

Apply for this Job Offer
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Phone: (*) 
Please Provide a Cover in the English Language.
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