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The role of the Regional Support Coordinator is to provide a caring
and compassionate first point of contact to those accessing Pieta?s
services.
LOCATION: Fully remote - Laptop provided
SALARY: ?**Apply on the website** per hour
HOURS: The successful candidate will be required to work 1 x evening
shift per week and every Saturday 9am-2pm, Working week = **Apply on
the website** hours over 5 days.
CONTRACT: Permanent
ROLE & RESPONSIBILITIES:
Reporting directly to the Team Lead this role will include, but may
not be limited to the following:
* Be the first point of contact for potential clients and/or other
stakeholders by answering the phone and dealing with queries
* Support callers to access pieta?s intervention and counselling
service by completing a risk and suitability screen with each client
and provide appropriate signposting as required
* Check and manage waiting lists to ensure clients have been
contacted with either an appointment, or a phone call to check in with
them
* Ensure accurate record keeping and client status/appointment
updates
* Liaise with Lead Therapists and management teams to ensure
appropriate allocation of waiting lists
* Liaise with key stakeholders
* Ensure data kept in line with GDPR, data protection and
confidentiality policies
* Support Data Analyst and Team Lead in ensuring accurate data and
reporting
* Work in accordance with the policies and procedures of Pieta
SKILLS & EXPERIENCE REQUIRED:
* Excellent interpersonal and communication skills
* Must have a compassionate and caring telephone manner
* Ability to manage highly emotive situations, to remain calm and
respond appropriately
* Exercise good judgment about who to share information with when
the level of confidentiality is unclear
* Demonstrate a belief and enthusiasm for the work of Pieta and
adhere to the core values of Pieta
* Ability to work on own initiative whilst also having a strong
ability to work with a team
* Organised and flexible in meeting multiple demands
* Proficient in using Microsoft office
* Experience working with databases will be an advantage (e.g.,
Salesforce CRM)
* Good organisational and administration skills with careful
attention to detail
* Capacity to complete work in a timely and accurate manner
NOTE: GARDA VETTING IS REQUIRED OF THE SUCCESSFUL CANDIDATE FOR THIS
POSITION.
Applications for the post should be made via email, attaching a cover
letter (outlining your particular suitability for the role) with an
updated Curriculum Vitae to **Apply on the website**. The closing date
for receipt of applications is 4PM ON FRIDAY **APPLY ON THE
WEBSITE**TH NOVEMBER **APPLY ON THE WEBSITE**.
_PIETA IS AN EQUAL OPPORTUNITIES EMPLOYER_
We need : English (Good)
Type: Permanent
Payment:
Category: Health
