Job Details: Family Carers Ireland: Information Officer, Intensive - Dublin, Kildare, Wicklow & Wexford


Irish Future
Talbot Street
Dublin 1
Family Carers Ireland: Information Officer, Intensive - Dublin, Kildare, Wicklow & Wexford
[Family Carers Ireland]

INFORMATION OFFICER – INTENSIVE

AREAS OF SUPPORT: DUBLIN, KILDARE, WICKLOW & WEXFORD

(OPEN TO PUBLIC COMPETITION)

Family Carers Ireland (FCI) is _the _national charity supporting over
**Apply on the website**,**Apply on the website** family carers across
the country who dedicate their lives to caring for loved ones such as
children or adults with physical or intellectual disabilities, frail
older people, those with palliative care needs or those living with
chronic illnesses or addiction. We provide a range of supports and
services for family carers nationally from our local support centres.
We initially proposed the concept of a Carers Guarantee to both the
government and the HSE in **Apply on the website**. The principle was
to tackle the postcode lottery by providing a core offering of
supports and services to family carers across Ireland, regardless of
where they live. The **Apply on the website** Programme for Government
committed to delivering this guarantee and we recently received
confirmation that we will receive a (recurring) increase in our annual
funding to enable us to implement an evidence-based framework of
support for family carers throughout the country.

Family Carers Ireland is currently recruiting an _INFORMATION OFFICER
– INTENSIVE_. This Information Officer - Intensive will be working
within the geographic area of Dublin, Kildare, Wicklow and Wexford.
This role will report to our Support Manager’s: Intensive (SMI’s).
The Information Officer: Intensive (IOI) will support the SMI’s in
their designated area. This will involve responding to queries from
family carers and where appropriate, triaging them to internal
supports using the agreed triage process based on the Carer Outcome
StarTM. The IOI will support the SMI in the actioning of targeted and
intensive supports identified as needed through the wellbeing review
process. The IOI will oversee all office activities and carer
reception area within their designated Family Carer Support Resource
Centre. They will also provide support to their Network team as
required.

ROLE CRITERIA: The successful candidate should possess the following
ESSENTIAL criteria.

* Minimum Leaving cert (or equivalent) and pursued further studies in
Office Administration or IT;
* At least 2 years’ experience working in a busy office
environment;
* Experience of working remotely;
* The ability to prioritise tasks and work within a dynamic
environment;
* Excellent IT Skills- mainly Microsoft **Apply on the website**,
SharePoint, MS Word, Excel, Outlook, and experience setting up video
calls through platforms like Zoom, MS Teams.
* Flexibility in attitude and approach to the job and a willingness
to help others;
* A reflective approach to their work and a willingness to learn and
desire to implement a culture of continuous improvement;
* A strong work ethic with excellent attention to detail;
* Effective time management skills and organisation skills with the
ability to manage multiple activities and keep stakeholders informed;
* Excellent communication skills and the ability to establish
rapport with a diverse range of people;
* The ability to work autonomously and within a team;
* Fluency in English (written and verbal);
* Have experience working in a highly confidential environment;
* Full drivers licence with access to own car.

TERMS & CONDITIONS: Permanent, full-time contract (**Apply on the
website** hours per week; Monday - Friday). The successful candidate
will adhere to a hybrid model of working i.e. from their home location
and from Family Carers Ireland, Unit 8, **Apply on the website**
Kingswood Road, Citywest Business Park, Dublin **Apply on the
website**, D**Apply on the website** F**Apply on the website**.
Flexibility to travel to meetings as required is essential. The
remuneration for this role includes an annual salary of €**Apply on
the website**,**Apply on the website** and access to a defined
contribution pension scheme. The annual leave entitlement of **Apply
on the website** days per year.

APPLICATION PROCESS - Applicants are invited to submit their up-to
date CV and cover letter demonstrating how they meet the above
criteria to **Apply on the website** no later than SUNDAY, FEBRUARY
5TH **APPLY ON THE WEBSITE**. Prospective candidates may contact us
for a copy of the job description if they wish.

_FAMILY CARERS IRELAND IS AN EQUAL OPPORTUNITIES EMPLOYER_


We need : English (Good)

Type: Permanent
Payment:
Category: Health

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