JOB DESCRIPTION
Our client is a global Financial Services company. Their service desk
in Waterford is an award winning team supporting the clients across
Canada and North America.
They are now looking for people who care deeply in providing
exceptional customer service.
Once you?re part of this team, you will supported to become the best
at your job and guided through step by step as training will be
provided.
RESPONSIBILITIES:
* You will be part of a first line support team, working to resolve
technical access issues for clients across Canada & North America.
* Following security and verification procedures, you will help
reset passwords and guide clients back into their accounts in order to
view their products, policy information & entitlements.
* You will help them with basic navigation & troubleshooting.
* On each call, you will decide the best way to help the client;
listen carefully & ask the right questions to find out exactly what
they need.
* You can search the Knowledge Base (KB) for guidance by typing in a
few key words.
* Logging details to track and analyze trends to improve the client
experience.
* You will get the opportunity to gain insights into other lines of
business within the Service Desk environment by accommodating overflow
support during their busy/after hour periods.
* By sharing your experiences from each call, updating the Knowledge
Base and asking questions, you will be continually helping us to
improve the service offered to our clients.
CORE COMPETENCIES/QUALITIES:
* Do you like speaking on the phone?
* Can you communicate fluently & confidently in both French and
English?
* Do you like the idea of working as part of a diverse, inclusive
and welcoming team?
* Is providing great customer service a top priority for you?
* Do you like figuring things out? Are you a good puzzle solver?
* Can you be counted on for your patience, politeness and
reliability?
BENEFITS:
**Apply on the website** Days Annual Leave increasing to **Apply on
the website** based on length of service
Maternity Leave, Paternity Leave, Parental Leave
Reimbursement for Gym membership annually
Language Bonus
Private Health Insurance cover
Study Assistance Programme
S&S Club, Wellness programme, GP Scheme, Flu Vaccines, Eye Care Scheme
offering lots of discounted events and classes
Defined Contribution Pension Scheme
Position: French Service Desk Agent-Waterford
JOB DESCRIPTION
Our client is a global Financial Services company. Their service desk
in Waterford is an award winning team supporting the clients across
Canada and North America.
They are now looking for people who care deeply in providing
exceptional customer service.
Once you?re part of this team, you will supported to become the best
at your job and guided through step by step as training will be
provided.
RESPONSIBILITIES:
* You will be part of a first line support team, working to resolve
technical access issues for clients across Canada & North America.
* Following security and verification procedures, you will help
reset passwords and guide clients back into their accounts in order to
view their products, policy information & entitlements.
* You will help them with basic navigation & troubleshooting.
* On each call, you will decide the best way to help the client;
listen carefully & ask the right questions to find out exactly what
they need.
* You can search the Knowledge Base (KB) for guidance by typing in a
few key words.
* Logging details to track and analyze trends to improve the client
experience.
* You will get the opportunity to gain insights into other lines of
business within the Service Desk environment by accommodating overflow
support during their busy/after hour periods.
* By sharing your experiences from each call, updating the Knowledge
Base and asking questions, you will be continually helping us to
improve the service offered to our clients.
CORE COMPETENCIES/QUALITIES:
* Do you like speaking on the phone?
* Can you communicate fluently & confidently in both French and
English?
* Do you like the idea of working as part of a diverse, inclusive
and welcoming team?
* Is providing great customer service a top priority for you?
* Do you like figuring things out? Are you a good puzzle solver?
* Can you be counted on for your patience, politeness and
reliability?
BENEFITS:
**Apply on the website** Days Annual Leave increasing to **Apply on
the website** based on length of service
Maternity Leave, Paternity Leave, Parental Leave
Reimbursement for Gym membership annually
Language Bonus
Private Health Insurance cover
Study Assistance Programme
S&S Club, Wellness programme, GP Scheme, Flu Vaccines, Eye Care Scheme
offering lots of discounted events and classes
Defined Contribution Pension Scheme
We need : English (Good)
Type: Permanent
Payment:
Category: Others
