The Global Business Solutions (GBS) Centre at Cork was established in
July **Apply on the website** to provide financial shared service such
as Order to Cash, Purchase to Pay, General Accounting, and Global
Travel and Meeting services. Since then, the scope of GBS Cork has
expanded outside of Finance and into other Business Service functions
(Customer Meeting Services, Global HR Data Management). The current
headcount is circa **Apply on the website** multi-lingual employees
and was awarded CIMA International Shared Service Centre of the Year
in **Apply on the website** and **Apply on the website**, with
particular credit to Employee Engagement. GBS Cork is currently in the
process of setting up a centralised, multi-lingual team to provide
Medical Information support to our Affiliates in Europe.
Key Responsibilities:
Ownership and Accountability
Deliver successful implementation of Medical Information Service and
GBS activities and business process responsibilities for assigned
countries.
Coordinate and oversee the Medical Information processes within GBS
for assigned affiliates
Be the escalation point for GBS operational issues for supported
affiliates and HCP customers
Serves as a leader by directing the team and ensuring the team
successfully applies the customer interaction strategy to each
interaction.
People Management
Coordinate staff recruitment, including writing vacancy advertisements
and liaising with HR staff
Recruit, manage, and develop people effectively to deliver exceptional
value to internal and external customers.
Provides development support for direct reports, including Performance
Management and Development plan
Reviewing the performance of staff, identifying training needs and
planning training sessions
Coaching, motivating and retaining staff and coordinating bonus,
reward and incentive schemes
Assigning of employees to day-to-day activities and general team
resource planning
Ensure operational goals and targets are met with best in class
processes/systems and within the boundaries of compliance.
Build relationships
Partner with Quality and Compliance Team, to develop operational
improvement plans for employees and ensure staff qualifications.
Collaborate with Medical Information partners to assure effective
communication of the teams efforts and to obtain needed resources for
the team.
Influence and Co-ordinate the integration of local, regional and
corporate initiatives.
Work with the Senior Manager to develop and maintain relationships
with markets, local HCPs, auditors and other GBS functions
Influence and drive Process Improvement and Efficiency
Lead and implement process improvement projects and optimisation
opportunities related to Medical information processes
Lead Medical Information regional standardisation, ensuring adherence
across all affiliates to the new standard process design
Execution of internal controls and compliance - ensure
rigorous process controls are embedded
Develop and manage key performance metrics both internally (GBS) and
externally.
Present metrics to local management and external stakeholders
Develop and maintain challenging service level agreements
(SLA&#**Apply on the website**;s)
Management of operational issues and resolution
Coordination of SOP and Job Aid updates
Compliance
Understand and follow all compliance policies, laws, regulations and
The Red Book
Integrate compliance within the team into daily activities and help to
interpret relevant regulations and guidelines acting as an expert
within the team
Monitor random calls to improve quality, minimize errors and track
operative performance
Cooperates with investigations, monitoring and audits
Basic Qualifications
? Advanced degree Bachelors degree in a medical or natural science
discipline with at least 5 years of experience,
? Masters Degree with at least **Apply on the website** years of
experience,
? or a PhD or equivalent business experience:
? Licensed pharmacist or natural scientist or educational/work
background in health care, medical affairs, clinical development, and
scientific or medical communications field.
Additional Skills/Preferences
Demonstrated high-level, end-user computer skills (e.g., word
processing, tables and graphics, spreadsheets, presentations and
templates).
Ability to manage cross functional process alignment and management of
processes to ensure compliance with industry, regulatory and customer
requirements.
High learning agility with ability to be flexible, adaptable, and to
manage multiple, often conflicting, projects and teams and bring to
successful resolution in a constantly changing business environment.
Ability to communicate clearly and succinctly with all audiences and
forums through exemplary oral and written communication skills.
Ability to model and exemplify teamwork to ensure success of business
and peers.
Some travel may be required to support business needs.
Experience
Demonstrated experience in Supervision / People Development
Strong Leadership skills essential
High self-awareness and ability to operate effectively in a
multi-cultural and multi-lingual environment.
Strong communicating skills essential.
Performance driven - seeks and acts on results
Compliance and controls experience an advantage
Ability to achieve result through people, directly and indirectly Company Overview
The Global Business Solutions (GBS) Centre at Cork was established in
July **Apply on the website** to provide financial shared service such
as Order to Cash, Purchase to Pay, General Accounting, and Global
Travel and Meeting services. Since then, the scope of GBS Cork has
expanded outside of Finance and into other Business Service functions
(Customer Meeting Services, Global HR Data Management). The current
headcount is circa **Apply on the website** multi-lingual employees
and was awarded CIMA International Shared Service Centre of the Year
in **Apply on the website** and **Apply on the website**, with
particular credit to Employee Engagement. GBS Cork is currently in the
process of setting up a centralised, multi-lingual team to provide
Medical Information support to our Affiliates in Europe.
Key Responsibilities:
Ownership and Accountability
Deliver successful implementation of Medical Information Service and
GBS activities and business process responsibilities for assigned
countries.
Coordinate and oversee the Medical Information processes within GBS
for assigned affiliates
Be the escalation point for GBS operational issues for supported
affiliates and HCP customers
Serves as a leader by directing the team and ensuring the team
successfully applies the customer interaction strategy to each
interaction.
People Management
Coordinate staff recruitment, including writing vacancy advertisements
and liaising with HR staff
Recruit, manage, and develop people effectively to deliver exceptional
value to internal and external customers.
Provides development support for direct reports, including Performance
Management and Development plan
Reviewing the performance of staff, identifying training needs and
planning training sessions
Coaching, motivating and retaining staff and coordinating bonus,
reward and incentive schemes
Assigning of employees to day-to-day activities and general team
resource planning
Ensure operational goals and targets are met with best in class
processes/systems and within the boundaries of compliance.
Build relationships
Partner with Quality and Compliance Team, to develop operational
improvement plans for employees and ensure staff qualifications.
Collaborate with Medical Information partners to assure effective
communication of the teams efforts and to obtain needed resources for
the team.
Influence and Co-ordinate the integration of local, regional and
corporate initiatives.
Work with the Senior Manager to develop and maintain relationships
with markets, local HCPs, auditors and other GBS functions
Influence and drive Process Improvement and Efficiency
Lead and implement process improvement projects and optimisation
opportunities related to Medical information processes
Lead Medical Information regional standardisation, ensuring adherence
across all affiliates to the new standard process design
Execution of internal controls and compliance - ensure
rigorous process controls are embedded
Develop and manage key performance metrics both internally (GBS) and
externally.
Present metrics to local management and external stakeholders
Develop and maintain challenging service level agreements
(SLA&#**Apply on the website**;s)
Management of operational issues and resolution
Coordination of SOP and Job Aid updates
Compliance
Understand and follow all compliance policies, laws, regulations and
The Red Book
Integrate compliance within the team into daily activities and help to
interpret relevant regulations and guidelines acting as an expert
within the team
Monitor random calls to improve quality, minimize errors and track
operative performance
Cooperates with investigations, monitoring and audits
Basic Qualifications
? Advanced degree Bachelors degree in a medical or natural science
discipline with at least 5 years of experience,
? Masters Degree with at least **Apply on the website** years of
experience,
? or a PhD or equivalent business experience:
? Licensed pharmacist or natural scientist or educational/work
background in health care, medical affairs, clinical development, and
scientific or medical communications field.
Additional Skills/Preferences
Demonstrated high-level, end-user computer skills (e.g., word
processing, tables and graphics, spreadsheets, presentations and
templates).
Ability to manage cross functional process alignment and management of
processes to ensure compliance with industry, regulatory and customer
requirements.
High learning agility with ability to be flexible, adaptable, and to
manage multiple, often conflicting, projects and teams and bring to
successful resolution in a constantly changing business environment.
Ability to communicate clearly and succinctly with all audiences and
forums through exemplary oral and written communication skills.
Ability to model and exemplify teamwork to ensure success of business
and peers.
Some travel may be required to support business needs.
Experience
Demonstrated experience in Supervision / People Development
Strong Leadership skills essential
High self-awareness and ability to operate effectively in a
multi-cultural and multi-lingual environment.
Strong communicating skills essential.
Performance driven - seeks and acts on results
Compliance and controls experience an advantage
Ability to achieve result through people, directly and indirectly
We need : English (Good)
Type: Permanent
Payment:
Category: Others
