Job Details: Implementation & Support Consultant


JobsIreland
Jervis Street
Dublin 1
jobsireland.ie
Implementation & Support Consultant
Central Dublin 2 offices

?**Apply on the website**k - ?**Apply on the website**k base +
great training + flexibility

Some international travel required

Our client is a global SaaS business specializing in Learning
Management Software (LMS). They utilize leading technology and the
latest tools to offer their clients across finance, healthcare and
construction a unique and industry leading product.

The Opportunity

They are looking for a Dublin-based consultant to work with their
enterprise customers providing support and guidance in terms of
ongoing use of their learning management system. The role will involve
a balance of Level 3 Customer Support and LMS implementation and
deployment.

Prior experience in the Learning Management Software &#**Apply on the
website**;LMS&#**Apply on the website**; & E Learning space will be
highly regarded.

They value communication, talent and experience. Our style is small
teams of experts who have the freedom to innovate, pitch ideas and
share in overall success.

Central Dublin 2 location, office based required at the beginning for
training, then flexibility allowed.

The Job:

Management of level 3 support activities for designated clients

Initial implementations of the LMS

Ongoing consulting to ensure a proactive management of the customers

Identification, scoping and implementation of projects or new
functionality with existing customers

Advising customers on best practice use of the system

Helping resolve any system or ongoing business process alignment
issues.

Undertake ongoing support, implementation and project activities such
as system configuration, problem resolution, data preparation and
imports

Ensure effective management of internal and external stakeholders
including communication, status updates, project scope, testing
outcomes and budget

Prepare project plans/implementation plans and lead project meetings,
including preparing agendas and minutes

Manage activities of multiple small to medium-scale projects to scope
and budget

Core to the role is an ability to understand business issues from the
customer&#**Apply on the website**;s perspective and work with your
team to develop solutions or recommendations.

Skills & Experience Required:

Tertiary level qualifications (e.g. Bachelor degree or higher) in a
relevant discipline.

At least 3 years&#**Apply on the website**; experience in a similar
role with similar technology

Strong BA, customer and stakeholder management and project management
skills

A willingness to be hands-on with the technology

Good written communication skills and proactive at keeping records and
documentation.

Ability to communicate and negotiate in a professional manner with
clients and colleagues.

To be eligible you must have full working rights in Ireland

Please ?now for an exciting new opportunity to get in with a company
in it&#**Apply on the website**;s growth phase in Ireland and help
build and grow the business across Ireland and Europe Central Dublin 2 offices

?**Apply on the website**k - ?**Apply on the website**k base +
great training + flexibility

Some international travel required

Our client is a global SaaS business specializing in Learning
Management Software (LMS). They utilize leading technology and the
latest tools to offer their clients across finance, healthcare and
construction a unique and industry leading product.

The Opportunity

They are looking for a Dublin-based consultant to work with their
enterprise customers providing support and guidance in terms of
ongoing use of their learning management system. The role will involve
a balance of Level 3 Customer Support and LMS implementation and
deployment.

Prior experience in the Learning Management Software &#**Apply on the
website**;LMS&#**Apply on the website**; & E Learning space will be
highly regarded.

They value communication, talent and experience. Our style is small
teams of experts who have the freedom to innovate, pitch ideas and
share in overall success.

Central Dublin 2 location, office based required at the beginning for
training, then flexibility allowed.

The Job:

Management of level 3 support activities for designated clients

Initial implementations of the LMS

Ongoing consulting to ensure a proactive management of the customers

Identification, scoping and implementation of projects or new
functionality with existing customers

Advising customers on best practice use of the system

Helping resolve any system or ongoing business process alignment
issues.

Undertake ongoing support, implementation and project activities such
as system configuration, problem resolution, data preparation and
imports

Ensure effective management of internal and external stakeholders
including communication, status updates, project scope, testing
outcomes and budget

Prepare project plans/implementation plans and lead project meetings,
including preparing agendas and minutes

Manage activities of multiple small to medium-scale projects to scope
and budget

Core to the role is an ability to understand business issues from the
customer&#**Apply on the website**;s perspective and work with your
team to develop solutions or recommendations.

Skills & Experience Required:

Tertiary level qualifications (e.g. Bachelor degree or higher) in a
relevant discipline.

At least 3 years&#**Apply on the website**; experience in a similar
role with similar technology

Strong BA, customer and stakeholder management and project management
skills

A willingness to be hands-on with the technology

Good written communication skills and proactive at keeping records and
documentation.

Ability to communicate and negotiate in a professional manner with
clients and colleagues.

To be eligible you must have full working rights in Ireland

Please ?now for an exciting new opportunity to get in with a company
in it&#**Apply on the website**;s growth phase in Ireland and help
build and grow the business across Ireland and Europe

We need : English (Good)

Type: Permanent
Payment:
Category: Others

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