Dublin Based
Great Base Salary + Shift Allowance %
Must have Stamp 4 or EU Passport
Our Client are rapidly expanding service provider delivering advanced
managed hosting and data centre services across **Apply on the
website**+ locations spanning 3 continents all connected onto a global
private network backbone providing a truly global service capability,
regardless of geography.
The company has a significant market share in its primary sector and
is seeking to broaden its customer base across other industry sectors
and geographies. We are a dynamic and technology-driven company who
value our people, their passion and their knowledge.
Our Client is a Global Team who are dedicated and focused on
delivering quality support & services to our customers. They are a
professional, hard-working and fun bunch of people to work alongside.
In this role you will be surrounded by approachable and helpful
colleagues who have a wealth of skills and expertise in a multitude of
technologies.
As part of our continued expansion we are looking for SMC Engineers to
join our **Apply on the website**/7 Service Management Centre Team.
Based in Dublin, Ireland, the successful individual will join a
support organisation currently spread across Europe & North America &
Asia.
Working under the direction of a team lead, as an NOC Engineer your
responsibility will be to analyze, troubleshoot and resolve critical
support cases raised large customer base. Our customers are global
like us and they rely on the global network, hosted infrastructure and
cybersecurity suite of services to be successful.
This position will require high quality support through responsiveness
to incident management, business change control, standard customer
provisioning, development of new service levels and improvement
initiatives.
The Role
As an NOC Engineer, you will be responsible for:
Daily operational support and maintenance of all Continent 8
infrastructure.
? Monitoring of system availability and performance to minimize
downtime and optimize customer services.
? Support customer&#**Apply on the website**;s requirements
targeting a **Apply on the website**.9% continuous service level.
? Troubleshoot any network related issues and perform root cause
analysis.
? Collaboration with level 3 technical teams supporting DC, Hosting
and Network services.
? Participation in technology projects across datacentre, network,
cloud domains.
? The creation and maintaining support & operational documentation.
? Participation in a **Apply on the website**/7 shift rotation.
Experience Required
? A minimum of **Apply on the website** years of experience working
within a technical operations & support environment.
? Strong customer service orientation is a must.
? Experience in IP service management such as change and incident
Management.
? Knowledge of the following technologies, Cisco Meraki, ASA
firewall, Juniper hardware, VMWare solutions, Nutanix hardware, MS
enterprise suite etc.
? Familiar with Networking monitoring and resource management Tools
(Cacti, MRTG, SolarWinds etc).
? Bachelor&#**Apply on the website**;s degree in computer science or
engineering or equivalent.
? Excellent organisational and communication skills.
? Strong technical and problem resolution skills with the ability to
work under pressure.
? Experience monitoring large international networks while working
within a global business with multiple locations is advantageous.
? ITIL, CCNA, JNCIA, VCA, Microsoft certification is desirable.
To be instantly considered Apply Below
#LI-GB1 Noc Engineer- Entry Level
Dublin Based
Great Base Salary + Shift Allowance %
Must have Stamp 4 or EU Passport
Our Client are rapidly expanding service provider delivering advanced
managed hosting and data centre services across **Apply on the
website**+ locations spanning 3 continents all connected onto a global
private network backbone providing a truly global service capability,
regardless of geography.
The company has a significant market share in its primary sector and
is seeking to broaden its customer base across other industry sectors
and geographies. We are a dynamic and technology-driven company who
value our people, their passion and their knowledge.
Our Client is a Global Team who are dedicated and focused on
delivering quality support & services to our customers. They are a
professional, hard-working and fun bunch of people to work alongside.
In this role you will be surrounded by approachable and helpful
colleagues who have a wealth of skills and expertise in a multitude of
technologies.
As part of our continued expansion we are looking for SMC Engineers to
join our **Apply on the website**/7 Service Management Centre Team.
Based in Dublin, Ireland, the successful individual will join a
support organisation currently spread across Europe & North America &
Asia.
Working under the direction of a team lead, as an NOC Engineer your
responsibility will be to analyze, troubleshoot and resolve critical
support cases raised large customer base. Our customers are global
like us and they rely on the global network, hosted infrastructure and
cybersecurity suite of services to be successful.
This position will require high quality support through responsiveness
to incident management, business change control, standard customer
provisioning, development of new service levels and improvement
initiatives.
The Role
As an NOC Engineer, you will be responsible for:
Daily operational support and maintenance of all Continent 8
infrastructure.
? Monitoring of system availability and performance to minimize
downtime and optimize customer services.
? Support customer&#**Apply on the website**;s requirements
targeting a **Apply on the website**.9% continuous service level.
? Troubleshoot any network related issues and perform root cause
analysis.
? Collaboration with level 3 technical teams supporting DC, Hosting
and Network services.
? Participation in technology projects across datacentre, network,
cloud domains.
? The creation and maintaining support & operational documentation.
? Participation in a **Apply on the website**/7 shift rotation.
Experience Required
? A minimum of **Apply on the website** years of experience working
within a technical operations & support environment.
? Strong customer service orientation is a must.
? Experience in IP service management such as change and incident
Management.
? Knowledge of the following technologies, Cisco Meraki, ASA
firewall, Juniper hardware, VMWare solutions, Nutanix hardware, MS
enterprise suite etc.
? Familiar with Networking monitoring and resource management Tools
(Cacti, MRTG, SolarWinds etc).
? Bachelor&#**Apply on the website**;s degree in computer science or
engineering or equivalent.
? Excellent organisational and communication skills.
? Strong technical and problem resolution skills with the ability to
work under pressure.
? Experience monitoring large international networks while working
within a global business with multiple locations is advantageous.
? ITIL, CCNA, JNCIA, VCA, Microsoft certification is desirable.
To be instantly considered Apply Below
#LI-GB1
We need : English (Good)
Type: Permanent
Payment:
Category: Others
